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Patient Representative Resume Samples
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0-5 years of experience
Served as Office Manager for approximately 1 year in their part time satellite office.
- Scheduler/Receptionist for 30 physicians and 5 nurse practitioners. Implemented scheduling procedures for the Ultrasound department, which resulted in a 40% increase in patient volume seen, without increasing staff.
- Championed change and improved company standards while serving on the LWHA standards committee.
- Completed company sponsored "Lean Healthcare workshop for implementing Lean Principles in Healthcare.
- Instrumental in implementing scheduling procedures for the Ultrasound Department, which resulted in a 40% increase in patient volume seen, without increasing staff.
0-5 years of experience
Investigated and resolved patient complaints throughout the entire hospital, inpatient, ambulatory and emergency department.
- Interpreted hospital policies and procedures to patients, families and visitors.
- Communicated and demonstrated to the patient and family, staff and the community, the concerns and responsiveness of the institution in meeting the health needs of the individual.
- Analyzed and evaluated data to determine appropriate action and referred to appropriate department and/or agency for resolution.
- Consulted with appropriate staff as part of resolution process to ensure corrective measures are taken to resolve complaint for timely and effective response.
- Recommended improvements, corrective actions concerning administration of services to avoid recurring patient complaints.
- Maintained liaison with hospital staff, external authorities and agencies to facilitate resolution of patient problems.
0-5 years of experience
Administered all incoming calls, ensuring phone calls were re-directed accordingly, and greeted guests in a professional, friendly hospitable manner.
- Scheduled patient appointments and made reminder calls.
- Answered patient calls, directed to appropriate staffs and take messages.
- Collected patient information and maintained patient database.
- Maintained the facility clean, safe and organized.
- Responded to patient concerns and inquiries in a timely and accurate manner
- Maintained patient and family confidence by keeping complaint information confidential.
0-5 years of experience
Maintained clean and orderly lobby, coffee, upheld positive patient interaction
- Delivered exceptional front/checkout service, provided a positive and caring atmosphere
- Followed all HIPAA standards and guidelines, faxed documents, filed patient charts
- Ensured proper balances of patient deposits, dealt with opening and closing procedures
- Verified insurance appropriately, confirmed proper authorization obtained for all occupational patients. Scanned patients records and pertinent information
- Assisted in triaging patients accordingly with nurses and doctors, sustained productive healthcare to urgent patients.
0-5 years of experience
Scheduled, coordinated and registered an average of 75 patients a day in a busy clinic setting
- Utilized medical insurance websites to verify and register patients
- Worked quickly and effectively with team members during emergency situations
- Devised and organized new filing system to be shared with 10 receptionists at front desk
- Continually looked improved workflows then met with team members to utilize new processes
6-10 years of experience
Collected insurance payments and reconciling delinquent accounts
- Scheduled new and established patient appointments
- Prepared various reports and performed multiple duties in the medical records department
- Operated switchboard and direct calls to proper recipients
- Ensured patient information is correct upon check-in and check-out
- Provided front desk reception to patients
0-5 years of experience
Interacted with insurance representatives to verify medical benefits and obtain authorizations for treatment.
- Navigated an electronic medical records system to track patient encounters for up to fifteen clinicians.
- Demonstrated professionalism, patience, and a courteous demeanor when interacting with patients.
- Elected by co-workers as the Employee of the Quarter for the summer quarter of 2014 and the spring quarter of 2013.
0-5 years of experience
Scheduled appointments for residents. Answered phones and questions from visitors.
- Implemented rules and regulations. Met and greeted visitors.
- Maintained files/ medical records and ensured all document were neatly organized
- Worked with departments to resolve resident problems and educated stuff on conflict resolution
- Made sure all the needs of residents were met and evaluate resident satisfaction
6-10 years of experience
Responsible for registration of patients, including patient interviews, insurance verification, explanation of hospital policies regarding visitation, payment for charges, and services available. Responsible for handling customer complaints, communication, service problems, and communicates company/organizational policies clearly and efficiently. Remains within all rules and regulations established by HIPPA requirements; ultimately ensuring patient confidentiality. Prepares pre-admission forms and charts, assisting in registration processes, ensuring timely notification of third party payers. Reviews financial data and verifies all insurance benefits assigned to the hospital to determine if the insurance coverage meets the standards of admission as stated within hospital policy.
- Submitted ideas and recommendations for process improvements, leading to four fundamental changes.
- Cultivated working relationships with various departments to improve overall organization efficiency.
- Completed admissions paperwork for over 10,000 patients with an error rate of less than 2%.
- Conducted insurance verifications for over 7,000 customers, prior to receipt of service.
- Ensured compliance with all rules/regulations as governed by HIPPA laws.
- Consistently maintained a positive and professional attitude at all times.
- Selected to participate in selection process for potential new hires.
- Assisted in new hire training evolutions for over 30 employees.
- Aided in the flawless transition to electronic medical records.
0-5 years of experience
Check in patients for their scheduled appointments, recording and updating data specified, such demographics, insurance coverage and collecting co pays and deductibles
- Schedule appointments for high tech imaging examinations, according to the referred physicians order.
- Compiled, verified, typed and scanned electronically medical records.
- Prepared folders and maintained records of newly and pre existing patients for their appointments.
- Served as floater for scheduling, operator/ call center and patient checking in.
- Served as the interpreter for MD's and PA's.
0-5 years of experience
Supported the physicians and their clinical support in the provision of patient care, education and research.
- Obtained, verified, and updated patient information and medical insurance coverage.
- MRI Scheduling/tracking using NextGen electronic practice management system.
- Created new and maintained established patient electronic medical records.
0-5 years of experience
Received payments and recorded receipts for services.
- Filed and maintained records.
- Provided information about establishment such as location of departments or offices, employees within the organization, or services provided.
- Operated telephone switchboard to answer, screen and forwarded calls, providing information, taking messages and scheduling appointments.
- Greeted persons entering establishment, determined nature and purpose of visit, and directed or escorted them to specific destinations.
0-5 years of experience
Advised patients of their dental services in managed care plans
- Scheduled and Confirmed appointments
- Obtained Patient Demographics during registration and Scanned Medical History into ECW electronic medical chart
- Collected payments and determined eligibility of sliding fee scale based on patients' financial records
- Assisted Dentist with Dental procedures
- Dental X-rays, develop and mount
- Translated between English and Spanish for patients during their dental visit as needed
0-5 years of experience
- Acknowledged, scheduled and reminded patients regarding medical and dental appointments
- Adjusted appointments for physicians and patients daily
- Served as language interpreter for physicians and patients as needed
- Received payments according to income eligibility and provided receipts
- Accurately prepared and distributed medical documents for patient and physician release
- Adhered to confidentiality and safety rules and regulations
6-10 years of experience
- Registered patients upon arrival in the [company name] by preparing patient charts, maintaining database of patient data and care requirements, and responded to inquiries.
- Scheduled appointments, pre-certified tests and procedures, performed non-invasive testing, assisted with exams and procedures, and prepared referral forms for tests, procedures, consults, and specialty physicians.
- Handled medical and insurance referral records, conducted various insurance protocols, and acted as a liaison between patients and insurance companies.
- Collected and processed payments for patient visits.
0-5 years of experience
- Facilitated patient flow and coordination of resources
- Maintained failsafe and medical records
- Scheduled referrals for specialized treatments
- Balanced daily cash drawers and input codes for billing
0-5 years of experience
Provide high volume customer service to resolve patient complaints and issues via phone and to educate patients about managed care concepts and the importance of continuity of care with their primary care provider; (avg 1,500 per month) and in person (avg 350 per month)
- Conduct outreach calls to retain patients Medicaid Managed Care eligibility, 78% (748/960)
- Assist patients with completion of renewal applications to ensure appropriate documentation of resources
- Prepare completed applications with transmittal for weekly submission to HRA
- Obtain out-of-network authorizations to ensure continuity of care and reimbursement for services.
- Notify HRA Dept. of Social Services of transfer for restricted patients to access services at another health care provider.
- Assist patients with Primary Care Provider, site, & health plan transfers.
0-5 years of experience
- Assisted families with questions or concerns that may arise during a hospital stay.
- Provided information and assistance regarding patient rights, advance directives and assistive devices for the handicapped.
- Facilitated the use of "Deaf Talk" or a sign-language interpreter for individuals with hearing impairment.
- Provided assistance and resources to help sort out complex ethical issues.
- Assisted families with hotel accommodations during their loved one's hospitalization.
- Assisted patient and family members with special needs (ex. Braille, TTY).
0-5 years of experience
- Greeted and registered patients in a timely manner for office of 2 physical therapists.
- Verified insurance coverage and obtained referrals and prior authorizations as needed.
- Completed workers compensation forms and medical record requests from insurance carriers.
- Created quarterly newsletters for the practice
- Gathered and maintained database of statistics of patient satisfaction and productivity of the office.
- Maintained communication with all patients to ensure satisfaction within the practice.
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