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Store Clerk Duties and Responsibilities
To accomplish their objective of providing a top-notch customer experience, Store Clerks perform a variety of tasks. Our analysis of job listings reveals the following core responsibilities:
Assisting Customers With the rise of online shopping, traditional stores are putting an increasing emphasis on customer service as a way to distinguish themselves. Store Clerks play a large role in this effort. They may greet people entering, direct shoppers to appropriate departments or search for specific items within the store. Store Clerks may be responsible for processing payments at the register, checking prices, bagging items or helping to load purchases into a customer's vehicle.
Facility Maintenance Gathering carts from the parking lot, putting discarded items back in the right place and picking up trash in the aisles are some of the tasks Store Clerks may be assigned to perform to keep the place orderly.
Working on Promotions and Displays Store Clerks may be called upon to set up displays that highlight certain products. They also make customers aware of various store activities and offers, such as signing up for a credit card to receive a discount.
Providing Training Experienced Store Clerks are often tasked with teaching new employees and looking after their progress.
Store Clerk SkillsSuccessful Store Clerks are comfortable interacting with anyone who comes through the door. Interpersonal skills and desire to serve the customer in any way possible are at the heart of their job. Employers also love applicants capable of the following:
- Going the extra mile to make shoppers happy
- Following directions
- Perceiving what needs to be done and doing it, such as requesting more stock for an empty shelf or opening a new checkout line during the evening rush
- Learning about new items and procedures willingly and quickly
- Getting along with teammates
- Looking and acting professionally at all times
Store Clerk Education and TrainingTypically, there are no education requirements for Store Clerks; often, Clerks may be in high school or college and working part-time. Applicants should be prepared for on-the-job training to become familiar with their employer's products and procedures.
Store Clerk Salary
Store Clerk Resources
Whether you're interested in learning more about becoming a Store Clerk or how to develop the traits for which employers are looking, these three resources can be worth checking out:
National Retail Federation - Whether you're interested in holiday buying trends or finding a scholarship to use toward furthering your career, this organization is a great place for aspiring Store Clerks to learn more about everything related to the retail industry.
The Customer Rules: The 39 Essential Rules for Delivering Sensational Service by Lee Cockerell - The author of this handbook is the former Executive Vice President of Operations at Walt Disney World, so he knows a thing or two about making customers happy. Readers describe his book as "easy to read" and "understandable, but profound." Among his rules: Ask Yourself "What Would Mom Do?" and Treat Every Customer Like a Regular. His universal wisdom can help Store Clerks become better at their jobs.
Why We Buy: The Science of Shopping by Paco Underhill - Written by an expert in retail behavior, this guide looks at shopping habits and how retailers can use this information to build a better customer base. One reviewer calls it "a funny and insightful book for people on both sides of the retail counter."
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