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Candidate Info
years in workforce
years at this job
Marketing
Business Administration
Administrative Support
Served as Temporary worker doing different assignments with several companies as needed. Assisting in Human Resource Departments, Benefits Department and in other Administrative roles.
Results:
- Processed all new hire paperwork and maintain personnel files.
- Maintained accurate attendance, vacation, and holiday records for all employees.
- Computed hours worked on a bi-weekly basis for all non-exempt employees with overtime.
- Prepared and typed all general correspondence using an acceptable business format. Employment verification and covered switchboard operation in the absence of the Receptionist.
- Created automated daily stats report that reduced inaccuracies and provided management with an important decision-making tool.
- Quickly became a trusted assistant to the office manager and earned a reputation for maintaining a positive attitude and producing high-quality work. Hired on permanently.
Candidate Info
years in workforce
year at this job
Sociology
Clinical Administrative Support Lead
Promoted to Clinical Support Lead in Hematology and Gastrointestinal Oncology clinic to assist Practice Director in restructuring of department operations. Collaborated with Practice Director to identify issues and improve efficiency in department's operational and administrative processes.
- Oversaw group of eight clinical administrative support specialists and acted as a liaison between staff and senior leadership.
- Trained all new administrative support staff members, and provided ongoing support in the development of my team. Assisted in conducting interviews and selecting new administrative staff.
- Managed Hematology and Gastrointestinal scheduling system, working closely with other departments in order to schedule complicated protocol regimens, and treatment plans for patients.
- Met daily with Clinical Nurse Coordinator to assess patient volume, nursing and clinic resources and how to best accommodate growing clinic needs.
- Developed and maintained relationships with physicians and nurses, acting as a resource for any administrative or operational needs.
- Provided superior customer service to a diverse patient population as well as all team members and leadership staff.
- Managed inventory and ordering of department supplies.
Candidate Info
years in workforce
years at this job
Keyboarding And Office Essentials
Technology
Administrative Support Specialist
Received, screened and distributed mail, documents and other materials according to general knowledge of the work unit's operations and key personnel
- Assisted the public with understanding departmental and City's policies and procedures or laws as they related to the services being provided by the unit
- Researched information through files, records, resources and electronic media
- Scheduled rooms, meetings, trips, etc. and maintained calendars for program staff or department heads
- Prepared a wide variety of documents including correspondence, reports, memoranda; copied, collated, faxed, emailed, and distributed information in various formats
- Processed accounting, purchase and budgetary materials for the department including accounts payable and accounts receivable
Candidate Info
years in workforce
years at this job
Business
Administrative Support Staff
Provided functional and administrative support to the Department Manager of a Customer Service Department and six Section Managers
- Maintained detailed calendars of appointment schedules for business meetings, programs, special events and travel
- Coordinate and complete travel arrangement and travel expense report
- Spearheaded projects requiring compilation, data analysis, editing and reporting
- Identified process improvements and opportunities to improve overall office efficiency
- Managed department expenses and ordering supplies
- Strengthened culture and work environment thru promotion of Multicultural Network events
Candidate Info
months in workforce
months at this job
Health Science
Receptionist/administrative Support
Greeted customers, answered questions about features, service plans and handled complaints
- Sorted and distributed incoming communication data, including faxes, letters and emails
- Created, maintained and filed all client contracts, service agreements, maintaining customer database
- Administered appointment schedule and respond to voicemails
- Performed copying, mailing, filing and typing duties as required
Candidate Info
years in workforce
years at this job
Art
High School Diploma
Cosmetology
Administrative Support Ii/program Assistant
Reviewed and updated by typing the Land Development Ordinance Word document with amendment, approved by the City Council.
- Scanned and maintaining all documents electronically in the database for the Planning Department.
- Assisting with the Planning department monthly mailings.
- Create Excel requisitions, reviewed and approve contract payments for the [company name] and sponsor, Partners Ending Homelessness for funding to homeless agencies.
- Responsible for managing the routing and execution process for department contracts and maintaining electronic contract databases.
- Process and deposit the Planning Department fees payments and prepared monthly sales tax report.
- Viewed and approved 18 requisitions for reimbursement for homeless agencies.
Candidate Info
years in workforce
years at this job
High School Diploma
Administrative Support Assistant
Handled calls and promptly forwarded them to appropriate person.
- Responsible for scheduling meetings for employees
- Responsible for making travel arrangements.
- Established, maintained, and updated files, databases, records, and other documents; developed and maintained data, and performed routine analysis and calculations.
- Create documents and spreadsheets as needed.
- Create PowerPoint presentations for various meetings.
Candidate Info
years in workforce
years at this job
Community Health Education
Master of Arts
Administrative Support
Entered journal cash sheets and adjusted monthly ledgers for housing payments.
- Computer Operator: Printed memos, letters and label.
- Answering phones, assisting residence, handled general administrative duties
- Provided telephone support, investigated and resolved billing problems
- Prepared correspondences, document, invoices including material for payment
- Contacted doctors to confirm appointments and deliveries for the residents
- Prepared documents for the re-cerfications of the residents
Candidate Info
years in workforce
months at this job
Government
Administrative Support Specialist
Maintained the schedules of staff by scheduling appointments, testing and events
- Proctored exams
- Greeted guest and answered multiple line telephone in friendly and professional manner
- Assisted students with the application and registration process, as well as forms for Financial Aid
- Created a computerized inventory of supplies and products
- Provided administrative support for faculty, staff and students.
Top Administrative Support
Resume Templates
Administrative Support Duties and Responsibilities
The type of organization an administrative support works for will determine the exact roles and responsibilities they take on. Based on job listings we analyzed, an administrative support's duties typically involve:
Answer Phone Calls and Emails Administrative support workers are often the point of contact for customers, clients, or external companies, so they deal with phone calls and any correspondence that comes in to the business, from emails and letters to faxes and memos.
Produce Reports Alongside regular administrative duties, administrative support workers also monitor and record office work flow and prepare reports for management.
Organize Appointments A key part of this role is organizing meetings and conferences, arranging travel, and managing and coordinating schedules with senior staff members to ensure that there are no clashes with appointments.
Maintain Expenditure Reports Administrative support employees keep a note of any company expenses and submit or reconcile expense reports on a regular basis. These are then used at the end of the financial year for producing tax assessments.
Order Office Supplies Administrative support workers monitor office stock, such as stationary and computer equipment, and place orders when quantities are getting low or if new equipment or software is required.
Administrative Support Education and Training
The minimum requirement to become an administrative support employee is typically an associate's degree, although many employers prefer applicants to hold a bachelor's degree in business administration or a similar field. Candidates for this role need to have evidence of strong typing, spreadsheet, and database skills, while some industry-specific roles may also require administrative support to learn terminology related to that field. Much of the training for this role is received on the job from more experienced colleagues.
Administrative Support Salary and Outlook
The median annual salary for administrative support workers is $35,000. Administrative support employees in the 10th percentile earn around $25,000 a year, while the highest paid earn over $49,000 annually. Bonus structures and profit-sharing schemes can amount to $4,000 and $2,000, respectively. Salary doesn't change much with experience for this role, but many employers offer dental plans and medical insurance as part of their benefits package. The Bureau of Labour Statistics expects growth for this sector to decline by 5 percent through 2026.
Helpful Resources
We've collected some of the best resources to help you develop your career as an administrative support employee:
Essential Skills for Administrative Support Professionals - companies rely on administrative support to ensure smooth business operations, which requires an extraordinary range of skills. This book covers each of those skills, from handling telephone calls and communication methods to software and coordinating meetings
Procedures & Theory for Administrative Professionals - this book equips readers with the skills to handle any workplace challenge. From activities and instructions to building communication skills and human relations, it's a useful reference for anyone working in the administrative sector
American Society of Administrative Professionals - the ASAP group on LinkedIn has over 20,000 members and provides access to useful articles, columns, and industry news that focuses on business skills and career development
Office Dynamics International Blog - Office Dynamics International fills its blog with useful posts not just on skills for the workplace, such as grammar and certifications, but also on how to balance life and work effectively
