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Your Questions Answered

Check out this list answering common questions from our users. It’ll help get you an answer to your questions or concerns much faster!

Manage your JobHero account

Where do I find the login button?

You will find the login button in the top row of links on www.jobhero.com , on the top right of the page next to the “Resume Builder” button.

Where do I find the login button?

If you have any trouble logging in, try the following:

1. Clear your browser’s cache.

    On Google Chrome:

  • Click the three vertical dots at the top right under the tabs.
  • Click “More Tools,” then click “Clear Browsing Data.”
  • At the top of the window, choose a time range. To delete everything, select “All Time.”
  • Next to “Cookies and other site data” and “Cached images and files,” check the boxes.
  • Click “Clear data.”
  • On Apple Safari:

  • The easiest way to clear your cache is to press the Command, Option and letter “E” keys on your keyboard simultaneously.
  • Another way to clear your cache on Safari is to click the “Safari” tab at the top right of your screen and choose “Preferences” from the dropdown menu.
  • Choose “Advanced.”
  • At the bottom of that window, select “Develop in menu bar,” then go to the menu bar and click “Develop,” then “Empty cache.”
  • On Microsoft Windows

  • Press the Control, Shift and Delete keys on your keyboard simultaneously.
  • Select “All time” under the “Time range” dropdown menu, select “Cache” or “Cached images and files,” and then click “Clear data.”

2. Refresh the page.

3. Try to access your account from a private browser window or from an “incognito” window on Chrome.

If none of the above steps works, then reach out to our friendly customer service representatives. They’re here to help!

How do I reset or recover my password?

Forgot your password? Don’t worry! We can reset it for you here .

The password reset is looping and redirecting me to the reset password over and over. Can you help me?

Try any of the following:

  • Refresh your page.
  • In Google Chrome, open a new tab or browser window.
  • Clear your Google Chrome cache:
  • - Click the three vertical dots at the top right under the tabs.

    - Click “More Tools,” then click “Clear Browsing Data.”

    - At the top of the window, choose a time range. To delete everything, select “All Time.”

    - Next to “Cookies and other site data” and “Cached images and files,” check the boxes.

    - Click “Clear data.”

    - Try again to download your document.

  • Delete your Google Chrome browser history:
  • - Click the three vertical dots at the top right under the tabs and then click “History.”

    - Click “History” again in the drop-down menu.

    - On the far left of the page, click “Clear Browsing Data.”

    - Under “Time range” in the small pop-up window, click “All time.”

  • Once done, please go back to JobHero and log in to your account. If the issue continues, then contact us.

Resume and Cover Letter Help

What’s included in the JobHero Full Access plan?

With full access to JobHero, you can:

  • Create unlimited resumes and cover letters.
  • Quickly download and print unlimited resumes and cover letters in PDF, MS Word, .txt and RTF formats.
  • Store your resumes and cover letters to access or edit anytime.
  • Access thousands of resumes and cover letter examples for an extensive range of industries.
  • Check your resume for grammar, spelling and other common mistakes instantly with Resume Check.
  • Search our extensive jobs network by industry, location or company.
  • Anticipate interview questions and learn how to answer them quickly.
  • Get real-time salary information for jobs in your field and location.
  • Learn when and how to follow up on job applications and how to negotiate offers.

Why can’t I download a document I already paid for?

  • Try logging out of your account and then logging in again.
  • If you are using Google Chrome, then clear your cache:
  • - Click the three vertical dots at the top right under the tabs.

    -Click “More Tools,” then click “Clear Browsing Data.”

    -At the top of the window, choose a time range. To delete everything, select “All Time.”

    -Next to “Cookies and other site data” and “Cached images and files,” check the boxes.

    -Click “Clear data.”

    -Try again to download your document.

  • You can easily download a .txt version of your resume or cover letter any time by logging in to your dashboard, going to your saved documents, selecting “Download,” and choosing the “plain text” file format.
  • If none of the above resolves your concern, then contact us for assistance.

Why can’t I print my document?

There could be a few reasons why your document won’t print. Try the following:

  • Make sure you download your resume to your computer and save it as either a PDF, Word Document (.doc) or Rich Text Format (RTF). Check to be sure your printer is on.
  • If your printer is on, then restart it.
  • Restart your computer and try printing again.

If none of the above works, then contact us .

I’m having issues with spacing/margins/size. Whenever I print my resume, it prints on multiple pages, or the spaces are too large between work experiences. How do I fix this?

Log in and try the following steps to fix spacing/margin issues:

  1. Go to your dashboard.
  2. You should see a pencil icon in the center of the resume image. Click the pencil icon. You will be taken to the editing tool.
  3. Look for three tabs at the bottom of the editing tool: “Template,” ”Formatting” and “Color.”
  4. Go to the “Formatting” tab. From there you will see tools that will allow you to easily adjust the spacing, margins and font sizes of your resume.
  5. Click “Save & Next” to save your changes.

Why can’t I upload an existing document?

  • Make sure you are using an acceptable format. Our builder accepts the following: .doc, .docx, PDF, RTF or TXT.

If you still experience issues despite uploading one of the accepted file formats, then Contact Us out to us for help.

I need to make several versions of my resume/CV for different jobs, and the site won’t allow me to.

Google Chrome is our most compatible browser. Please use it to log in to your account if you haven’t already and try again. If that doesn’t work, try the following:

  • Delete your cache:

    On Google Chrome:

  • Click the three vertical dots at the top right under the tabs.
  • Click “More Tools,” then click “Clear Browsing Data.”
  • At the top of the window, choose a time range. To delete everything, select “All Time.”
  • Next to “Cookies and other site data” and “Cached images and files,” check the boxes.
  • Click “Clear data.”
  • On Apple Safari:

  • The easiest way to clear your cache is to press the Command, Option and letter “E” keys on your keyboard simultaneously.
  • Another way to clear your cache on Safari is to click the “Safari” tab at the top right of your screen and choose “Preferences” from the dropdown menu.
  • Choose “Advanced.”
  • At the bottom of that window, select “Develop in menu bar,” then go to the menu bar and click “Develop,” then “Empty cache.”
  • On Microsoft Windows

  • Press the Control, Shift and Delete keys on your keyboard simultaneously.
  • Select “All time” under the “Time range” dropdown menu, select “Cache” or “Cached images and files,” and then click “Clear data.”
  • After you clear your cache, close your browser and reopen it.

If you are still unable to make several versions of your resume, reach out to us for help.

Why can’t the recruiter/hiring manager open the email I sent with my resume?

Did you download the file in the proper format requested by the employer in Google Chrome before uploading it to an email message and sending it? If not, try this:

  • Using Google Chrome, download your resume and save it. Note: Check the job description to see if the employer requests a specific file type (doc, .docx, PDF, ODT, RTF or TXT.) and if so, then save your file in that format. If not, then save it as a PDF or .doc.
  • Attach your saved file to an email message and send it to yourself to test it.
  • If that works, then employers should be able to open the document when attached to an email.

If the problem continues, then contact us .

Site Troubleshooting

Why do I keep getting “Error 400 bad request” when I try to access the site?

There are a few possibilities. Try any or all of the following in Google Chrome:

  • Refresh the page.
  • Clear your cache:
  • - Click the three vertical dots at the top right under the tabs.

    - Click “More Tools,” then click “Clear Browsing Data.”

    - At the top of the window, choose a time range. To delete everything, select “All Time.”

    - Next to “Cookies and other site data” and ”Cached images and files,” check the boxes.

    - Click “Clear data.”

    - Try again to download your document.

  • Try accessing JobHero from a private browser window or an “incognito” window on Google Chrome.
  • To open an incognito window in Google Chrome:

  • Open Chrome. Click the tools menu (three vertical dots on Mac or three stacked lines on Windows) in the upper right corner.
  • Choose “New Incognito Window” to open a new private browsing window.
  • - To enable private browsing on a Mac:

  • Open Safari. Navigate to the menu bar and choose “File.”
  • Click the “Private Window” option to open a private window.
  • - To enable private browsing on Internet Explorer:

  • Open Internet Explorer. Click the gear icon in the upper right corner.
  • Choose “Safety” from the drop-down menu. Then choose “InPrivate Browsing” to open a private window.

Note: If you are trying to access JobHero from a computer that is not your own, then you might be behind a firewall, which blocks access to some websites.

If none of the above fixes your issue, then contact us .

Why does the web page freeze whenever I try to click on a resume?

If your computer suddenly stops responding, try the following steps:

  1. Unplug any devices that are plugged into your computer.
  2. Shut down your computer.
  3. Unplug your computer from the wall outlet.
  4. Wait 20 seconds, then turn your computer on and try again.

Note: Google Chrome is our most compatible browser.

Why is the website not saving my work? I keep losing my information.

There could be several reasons for this. Try any or all of the following:

  • Make sure you have a stable internet connection. Our builder saves changes to your resume in real-time, so if you have an unstable connection, then chances are your work will not be saved, or it will be saved intermittently.
  • If you aren’t already, use Google Chrome to log in to your account.
  • Empty your Google Chrome cache:
  • - Click the three vertical dots at the top right under the tabs.

    - Click “More Tools,” then click “Clear Browsing Data.”

    - At the top of the window, choose a time range. To delete everything, select “All Time.”

    - Next to “Cookies and other site data” and “Cached images and files,” check the boxes.

    - Click “Clear data.”

    - Try again to download your document.

If you have tried all of the above and still can’t save your work, contact us .

Payment Information

How do I locate JobHero transactions on my billing statement?

Look for this text: “BLD*Resume or AUX*ResumeNow 844-351-7484” on your billing statement.

Can I use PayPal or other methods other than my credit card?

Our website can only process credit card payments, so we cannot accept PayPal, Venmo, Zelle, debit cards and prepaid cards. If you are using a credit card, you may need to contact your financial institution for additional authorization.

Why is my credit card not going through and the site is requesting to try another card?

When this happens, it’s usually because the banking institution has placed restrictions on the account. Please confirm with your banking institution if your account is restricted and let them know that you are trying to process a payment.

I have received charges, and don’t remember subscribing. Can you review if I have an account with you?

There are a few things you can try:

  • Search your emails to confirm if you have an account. Search your spam/junk folders as well.
  • On the sign-in page , try to log in. If it works, then chances are you have an account with us. If you can’t log in, click “Forgot password,” then enter your email address and click “Submit.” If you have an account with us, we’ll send you an email message with a link to reset your password. If you don’t receive an email message with a link and you don’t find one in your spam folder, then chances are you do not have an account with us.

If you tried the above and are sure you do not have an account with us, contact us for further assistance.

Managing your subscription

How do I cancel my subscription?

It’s easy to cancel your subscription:

  • Log in.
  • Go to the “Settings” link from your Dashboard.
  • Click “Subscription,” then “Cancel.”

Why didn’t I receive the cancellation/refund/subscription confirmation email?

Your email service might have directed our cancellation/refund/subscription confirmation message to your email’s spam/junk folder. Please search for it there and if you do not find it then contact us .

How can I permanently delete all of my data?

  • If you are a CCPA-registered customer
  • You can request that we delete all of the information about you that we have in our records, or you can request a copy of this information by taking the following steps:

    - Log in to your account.

    - Go to our Privacy Policy page and follow the instructions in section 6(e) or 6(g).

    - Let us know if we can help you with anything else.

  • If you are registered as a CCPA Soft Registration
  • Go to our login page and click “I didn’t create an account.” We will send you an email message with instructions to verify your identity. Once verified, you can manage your data by following the instructions in section 6(e) and 6(g) on our Privacy Policy page .

Contact Us

Need Immediate Help? Reach to us via telephone -- we’re happy to help

  • Call Us
  • 888-895-4145
  • Hours of operation
  • Monday through Friday from 8:00 AM to 8:00 PM CST
  • Saturdays from 8:00 AM to 5:00 PM CST
  • Sundays from 10:00 AM to 6:00 PM CST

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