Subject Matter Expert (sme) Supervisor
Provide ART support to 125 users from installation, training, troubleshooting, and working with global teams on new initiatives, cross-training, and testing of new functionalities while reconciling thousands of transactions daily.
- Improved profitability by 20-30% by significantly reducing the fulltime employee (FTE) hours by maximizing the efficiency of the ART software.
- Standardize reconciliations that have resulted in minimizing the amount of new training required.
- Increased reliability of data, decreasing errors by 40-50%.
- Improved receipt of information to clients from one hour to a half-a-day faster.
- Spearhead the BCP global initiative for senior management to ensure that all information is secured and recoverable in case of a disaster.
- Implemented Application Programming Interface (API) that eliminates the necessity to manually run reports that can run from 15 minutes to one to two hours.