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How to Format a Subject Matter Expert Resume
All job seekers need to pick a resume format, and subject matter experts are no different. Most candidates should use a chronological resume. Also called a reverse-chronological resume because of how it lists previous jobs starting with the most recent and working backward, this classic format is by far the most common, so recruiters and employers have come to expect it.
Just because the format is popular doesn’t mean it’s right for every job seeker, though. Some people may want to use a popular alternative format, like a functional or combination resume. The functional resume format focuses on skills and qualifications instead of work history, whereas the combination format balances the two.
Job seekers should choose the format that best serves their career history. The candidates below are great illustrations. Candidate A is very experienced in her field, having held three full-time jobs over 10 years. Candidate B has job hopped so much that she doesn’t want to rely purely on her work history, which led her to use a combination resume. Read the resume excerpts below (with their overlapping language in bold) to see how their approaches differ.
1. Candidate A - Chronological Resume
Candidate Info
- 10 years in workforce
- 2 years in current role
- BBA Bachelor of Business Administration
Work Experience
Subject Matter Expert, TBZ Company01/2020–Current, Salem, OR
- Organized requirements through gathering/understanding sessions, documenting the requirements and preparing use cases.
- Responded to hundreds of internal inquiries for coaching assistance via the subject matter expert queue, office communicator and email.
- Participated in sprint planning and scrum meetings for Agile projects, adding and updating stories and comments to the storyboard or backlog as needed.
- Performed ad hoc deep-dive analyses for specific business problems to create business cases, presentations and reports for senior management.
2. Candidate B - Combination Resume
Candidate Info
- 6 years in workforce
- 2 years in current role
- BA Political Science
Skills Summary
Research
- Conducted a dozen understanding sessions to organize requirements for use cases.
- Performed deep-dive analyses into specific business problems and created business cases, presentations and reports for executive leadership.
Efficiency
- Led scrum meetings and sprint planning for Agile projects across two teams, burning through assignment backlog two times as fast as previous sessions.
- Fielded internal inquiries for coaching assistance in a subject matter expert queue, generating a deeper understanding across diverse teams.
Subject Matter Expert Resume Samples
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Candidate Info
years in workforce
years at this job
Business Administration
Subject Matter Expert (sme) Supervisor
Provide ART support to 125 users from installation, training, troubleshooting, and working with global teams on new initiatives, cross-training, and testing of new functionalities while reconciling thousands of transactions daily.
- Improved profitability by 20-30% by significantly reducing the fulltime employee (FTE) hours by maximizing the efficiency of the ART software.
- Standardize reconciliations that have resulted in minimizing the amount of new training required.
- Increased reliability of data, decreasing errors by 40-50%.
- Improved receipt of information to clients from one hour to a half-a-day faster.
- Spearhead the BCP global initiative for senior management to ensure that all information is secured and recoverable in case of a disaster.
- Implemented Application Programming Interface (API) that eliminates the necessity to manually run reports that can run from 15 minutes to one to two hours.
Candidate Info
years in workforce
year at this job
Business Administration
Operational Subject Matter Expert
Selected as a member of an elite team of individuals to create absence leave management (FMLA) on-boarding processes for new clients. Overall project size encompassed more than 70 individuals dedicated to the requirements gathering, building and launch for this $72 million project spanning 2014 - 2019.
- Determined requirements, designed, wrote, and trained associates on processes and systems related to implementation of new business transitioning to the Absence Management Services Offering, resulting in the successful on-boarding of new clients.
- Developed client-facing materials and delivered training to company field and service associates. As the result sales representatives are prepared to discuss absence management programs with brokers and clients.
- Supported the sales process by conducting presentations to brokers and clients on the subject of absence management which led to the successful sale of the offering to 15 employer groups and more than 100,000 employees between June, 2015 and October, 2015
- Designed and implemented operational tracking and reporting utilizing an Access database resulting in the ability to track and monitor timeliness and historical customer activity.
- Guided Implementation Specialists on the implementation process for business sold under the LFG Absence Management Services solution. Efficient training was key to success in launching new customers.
Candidate Info
years in workforce
year at this job
Arts And Sciences
Aerospace Engineering
F/a-18 Subject Matter Expert/technical Writer
Provided technical and operational subject matter expertise for all F/A-18 A/B/C/D aircraft systems as Senior Technician
- Edited, advised, designed, and developed group-paced Computer Aided Instruction (CAI) in support of the Naval and Marine Corps Aviation Maintenance Training Program using Authoring Instructional Materials (AIM) II and Courseware Development Engine (CoDE)
- Researched course content using Interactive Electronic Training Manuals (IETMs) and technical publications to develop procedures assessing technical specifications for assured content accuracy
- Lead efforts of team by conducting technical reviews on all peer developed CAI
- Assisted in creating an integrated, multi-use, maintenance training environment for all F/A-18 Maintainers, Aviation Administrative personnel, and Supervisors
- Produced CAI to teach data stripping, IETM usage, flight tracking, discrepancy debriefs, and creation of various aircraft trending reports
- Strategically coordinated with Graphic Design Team to ensure all technical content was accurate, lessons were instructionally sound, and final product met military standards and contractual requirements
Candidate Info
years in workforce
years at this job
Computer Engineering
Computer Engineering
Subject Matter Expert
Interacted with business analysts to understand requirements and verified system requirements for the respective applications
(Front End and Back End Applications - CSM, Billing and Rater Logics) for ATT Wireless
- Analyzed the scope & designed the test cases. Also handled the Execution of CR's, Regression, Sanity testing
- Performed integrated testing among various business products
- Added business focused test scenarios to the existing selenium and QTP automated test suites
- Supported teams responsible for post development activities present in various geographical locations like China, Israel, Cyprus,
Candidate Info
years in workforce
years at this job
High School Diploma
Information Technology
Computer Engineering
Subject Matter Expert/support Specialist
- Tested and monitored software, hardware, and peripheral equipment to evaluate use, effectiveness, and adequacy of product for user
- Installed and performed minor repairs to hardware, software, and peripheral equipment, following design and installation specifications
- Resolved questions and escalated issues. Handled non-clinical matters with customers and resolve communication issues
- Identified and resolved operational problems using expertise and judgment
Candidate Info
years in workforce
months at this job
Bachelor of Arts
Exploitation Subject Matter Expert
- Provide direct supervision, coordination and guidance on all battlefield exploitation effort and operations in conjunction with Task Force Odin, Afghanistan. Preside as the Weapons Technical Intelligence (WTI) SME to the J2X and associated analytical team.
- Developed and implemented multi-Level fusion and heuristic intelligence utilizing multi-source tools and techniques including but not limited to; Biometrics Intelligence, Weapons Technical Intelligence, Human Intelligence, Signals Intelligence, etc, to generate accurate and predictive Threat Assessments.
- Maintain persistent stare on all CIED, Counter Insurgency and Counter Terrorism techniques, tactics, procedures, full spectrum of adversarial weapon capabilities and High Value Individuals associated with the targeted network.
Candidate Info
years in workforce
months at this job
Liberal Arts
Economics
Business Analyst - Subject Matter Expert
- Performed ad hoc deep dive analyses for specific business problems.
- Developed business cases, presentations, and reports for senior management.
- Developed product forecasting and historical modeling to create an overall production
- Provided insight, content, and process knowledge to support commodity related sourcing
- Demonstrated various techniques and documentation to streamline production process.
- Worked with internal business units as well as technical team leaders to develop
- Maintained consistent communication between Business, Project, and IT groups to ensure information was clear, well-defined, and understood.
Candidate Info
years in workforce
years at this job
Business Administration
Business Administration
Subject Matter Expert Senior Appeals Analyst
Recommends operational improvements based on tracking and analysis.
- Documents business processes and analyzes procedures to see that they would meet changing business needs.
- Maps current processes and offers recommendations for improvement.
- Accurately works as back-up to subject matter expert to improve workflow efficiencies.
- Substantiates problem solving and analytical skills through presentations and written reports.
- Easily grasps numerical concepts and understands financial information.
- Accurately utilizes strong problem solving skills and analytical skills to drive productivity.
- Utilizes thorough investigative skills daily.
Candidate Info
years in workforce
months at this job
Subject Matter Expert
- Identify agent strengths and opportunities and report findings up to supervisors
- Respond to internal inquiries for coaching assistance via the subject matter expert queue, office communicator, and email
- Assume responsibility for resolving member escalations by working with multiple business partners while consistent communication is present with the member
- Coach agents on how to navigate through systems to find information needed for calls
Candidate Info
years in workforce
year at this job
High School Diploma
Visual Art Studies
Customer Service Representative / Subject Matter Expert / Quality Assurance Supervisor
- Customer Service & support for United Healthcare members; utilized multiple software applications simultaneously to identify problems & offer solutions
- As a Subject Matter Expert, I helped train new employees and assist other CSRs with problems they encountered while interacting with members over the phone; addressed escalated customer questions and concerns
- Monitored call center agent’s calls to ensure that were following the guidelines they learned in training & receiving a score of 100% on their surveys taken by the customer about their experience with the company; managed Quality Assurance for an entire campaign; provided one on one coaching to CSRs in order to improve the agent’s ability to do their job more effectively & improve the customer experience; helped achieve our goal of providing a perfect experience and a “One Call Resolution” to any of the customer’s inquiries or complaints.
Candidate Info
years in workforce
year at this job
It & Management
Bachelor of Business Administration
Management
Subject Matter Expert (sme)
- Organize requirement gathering/understanding sessions, documenting the requirements, preparing UseCases, providing requirement walkthrough sessions, reviewing test cases and highlevel scenarios, monitoring defects log, maintaining a issue tracker, clarifying the requirements and issues to development and testing teams
- Perform testing in the UAT Environment
- Participate in Sprint Planning and Scrum meetings everyday for Agile projects. Add/update stories and comments to the story board or backlog as and when needed.
- Performed Business Objects testing and verifying the reports.
- Performed Integration and End To End testing in SIT and UAT.
- Coordinate and participate in the test status meetings, Defect Triage and program level meetings with development and test
- Tools used –Serena Dimensions, Clear Quest, MS Visio, HP ALM, Mainframe, Pivotal Tracker, JIRA, Business
Candidate Info
years in workforce
years at this job
Political Science
Air Traffic Control Subject Matter Expert
Controller Training Contract Transition Lead
- Safety Risk Management analysis
- Contract Outreach planning
- Contract writing, badging process, VPN site planning, Statement of Work writing
- Lesson plan writing, meeting preparations, briefings and presentations
Candidate Info
years in workforce
months at this job
Healthcare Management
Certified Medical Assistant
Accounting
Customer Service Rep Lead/subject Matter Expert
- Acts as a resource for others.
- Coordinates other's activities.
- Applies knowledge/skills to complex activities.
- Demonstrates a depth and breadth of knowledge/skills in own area and is often able to apply these outside of own function.
- Often acts as a technical resource to other in own function.
- Anticipates customer needs and proactively identifies solutions.
- Solves complex problems with medical claims and benefits and identifies solutions.
- Plans, prioritizes, organizes and completes work to meet established objectives.
- Acts as a facilitator to resolve issues; seen as key team member on project teams spanning more than own function.
- Takes escalated calls from consumers.
Candidate Info
years in workforce
years at this job
Healthcare Management
Lead Patient Care Coordinator Subject Matter Expert
- Knowledge of Therapy, DME, Home Health, Inpatient and Outpatient authorizations
- Take escalated Supervisor calls
- Inform members of benefit information for PDP Medicare.
- QA agent calls
- Analyzing Authorizations and correcting errors
- Processed over 80 to 100 faxed in Authorizations timely and accurately
- Send and answer escalated corporate emails
- Supervise 12 agents
- WellCare Escalation Supervisor
Subject Matter Expert Resume Success Stories
Subject Matter Expert Resume FAQ
How do you describe a subject matter expert (SME) on your resume?
A subject matter expert provides deep expertise in a specific subject or business area. They use their knowledge to support initiatives across a company, working with stakeholders and leadership to provide insight into their area of expertise, whether it be computer software or engineering. Companies hire them for their deep understanding of a subject.
How do you put SME on a resume?
An SME is a subject matter expert with deep knowledge of a given subject area. If SME is your job title, simply list it in the work experience section. However, if SME is one of the skills you would like to cite, you should include it as a bullet point underneath one of your previous jobs. Make sure to explain how your expertise drove results by including quantifiable metrics.
What are the responsibilities of an SME?
The responsibilities of an SME vary greatly depending on the job. After all, every field of expertise demands unique skills and abilities. That said, in general, SMEs are responsible for ensuring the facts, figures and details in their domain are clear and correct. They should work with company executives to ensure a project’s objectives, policies and procedures are well aligned.
What are SME skills?
SMEs use a wide variety of skills, including:
- Teamwork
- Communication
- Deep knowledge
- Technical skills
- Precision
What is an SME position?
SMEs provide expertise in a specific subject area. They use their advanced knowledge to help an organization meet its objectives. You’ll find them in a wide range of industries.
