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How to Format a Customer Success Manager Resume
How you format your customer success manager resume will relate to the number of jobs you’ve held and the average length of employment related to each job. For example, Candidate A is a traditional employee with 10 years of experience and prefers long-term work with a single employer. They can use a hybrid or chronological resume to outline their gradual growth of responsibilities and steady career progression into a customer service manager.
Candidate B prefers life as a nomad and actively seeks short-term contracts in different cities to enjoy new environments. Because of their frequent job-hopping and relocation history, a functional resume would suit their job search needs. This format downplays their employment timeline in favor of career-related skills and accomplishments.
1. Candidate A - Hybrid or Chronological Resume
Customer Success Manager
Candidate Info
- 10 years in the workforce
- 3 years at this job
- AS Sociology
Work History
- Used a professional network to identify new potential business clients and expand profitability margins by 43%.
- Successfully maintained over 20 existing business accounts in the United States, Germany and Denmark. Upgraded the account offerings for six clients, resulting in a profit increase of 34%.
- Hosted weekly meetings with key stakeholders to maintain positive customer service and satisfaction ratings.
2. Candidate B - Functional
Customer Success Manager
Candidate Info
- 2 years in the workforce
- 1 year at this job
- BA Social Studies
Professional Skills
Account Management
- Maintain 32 English-speaking accounts and seven Spanish-speaking accounts.
- Increased revenue by successfully renewing contractual agreements and negotiating account upgrades.
- Oversee a team of 2 junior account managers.
Customer Service
- Develop a positive customer experience by proactively managing and growing customer relationships with weekly check-ins, client dinners and exclusive promotions.
- Provide timely resolution related to product or accounting concerns.
- Provide clients with in-depth market research, business suggestions and exclusive access to new technical programs.
Customer Success Manager Resume Samples
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Candidate Info
years in workforce
years at this job
Business Fundamentals
Biology
Customer Success Manager
Designed enterprise client on-boarding process and managed implementation specialists.
- Improved application upgrade rates by 35% through successful marketing of product upgrades to existing clients.
- Exceeded annual goals with client renewal rate above 85% for over 500 accounts.
- Initiated payment systems upgrade by presenting recommendations to management and overseeing
Candidate Info
years in workforce
years at this job
Mass Communications
Customer Success Manager
Managed renewal and upsell business with 1.1 million quota attainment, achieved 90% in renewal rate
- Conducted online training sessions to new clients and led on boarding process to ensure success rate
- Help drive adoption and maintain top accounts with key stakeholders
- Strategized on new business and expanded footprint into existing accounts
- Devised and conducted continuous best practice webinar sessions to the install base
- Generated analytical utilization reports to influence renewal business and drive user adoption
- Developed promotional email marketing campaigns to generate awareness and retain user adoption
Candidate Info
years in workforce
years at this job
Political Science
Customer Success Manager
Developed and improved the capabilities of Customer Success Squad over the course of 4 years,
- Converted 34% of all accounts into sales reference customers (surpassing team goals on a consistent basis.)
- Created and managed the client life cycle process (starting from the initial sale through all phases of implementation).
- Key member of executive-level escalation team that managed strategies and tactics for de-escalating customer accounts, with additional responsibilities for handling at risk accounts
- Managed and led a diverse team of technical account managers across multiple locations, nationwide.
- Coached and developed staff, with an emphasis on developing their project management and customer success fundamentals.
- Finalist for Employee Star Award: a company-wide award for employees who consistently promote customer success and help to achieve company objectives.
Candidate Info
years in workforce
year at this job
Electrical Engineering & Computer Science
Master of Business Administration
Customer Success Manager
Increased qualified leads by 10 MoM% by developing and launching targeted marketing campaigns & paid acquisition campaigns including retargeting & SEO/SEM.
- Planned & executed give technology conferences, meetups, and other events.
- Published three customer success case studies with enterprise customers.
- Developed Salesforce tools, reports and accounting processes to track sales operation activities and all pre-post implementation adoption activities.
Candidate Info
years in workforce
years at this job
Computer Science
Customer Success Manager
Responsible for managing 85+ accounts of the Automobile Industry and insuring quality to our clients.
- Responsible for make sure that we provide optimal service with monthly calls as well as setting up their account and providing their website with coding and graphics.
- Made the Presidents Club in Q1 of 2012
- Successfully maintained the business for over 20 existing accounts in the United States and Canada while already having acquired access into at least 60 new accounts
- Managed dealerships spanning from the United States and Canada.
- Used Salesforce and Jira as our cloud systems and databases.
Candidate Info
years in workforce
month at this job
Information Systems And Management
Customer Success Manager
Cultivated key client relationships for multiple calling campaigns in diverse industries.
- Increased revenue by reinforcing contractual agreements and negotiated out of scope fees from self-created statements of work.
- Organized project teams delivering value to customer base by providing excellence of service.
- Hosted daily status calls as well as ad hoc meetings as requested to ensure client satisfaction in an ever changing environment.
Candidate Info
years in workforce
month at this job
Bachelor of Fine Arts
Project Management
Customer Success Manager
A provider of effective email marketing solutions to small and mid-sized businesses and associations
- Worked directly with cross-functional internal and external teams creating and delivering online and automated marketing and sales initiatives using web-based software
- Ensured positive customer experience by proactively managing and growing customer relationships
- Conducted online application demos for potential clients with 80% leading to direct sales
Candidate Info
years in workforce
month at this job
Bachelor of Arts
Project Management
Customer Success Manager
A provider of effective email marketing solutions to small and mid-sized businesses and associations
- Worked directly with cross-functional internal and external teams creating and delivering online and automated marketing and sales initiatives using web-based software
- Ensured positive customer experience by proactively managing and growing customer relationships
- Conducted online application demos for potential clients with 80% leading to direct sales
Candidate Info
years in workforce
months at this job
Business Economics / Accounting And Global & International Studies
Customer Success Manager
Built lasting relationships with a broad base of clients across the property management vertical market by ensuring steadfast proactive and reactive customer support
- Provided timely resolution of product and accounting related customer support issues
- Exercised independent judgment and analysis in determining the best method(s) to resolve issues and ensure customer loyalty and satisfaction
- Acted as first point of contact for customer training, data conversion, setup/configuration, and problem solving
- Maintained and enhanced customer satisfaction by providing ongoing, proactive support throughout the customer life cycle
- Exercised strong ability to multi-task and work cross-functionally in a dynamic environment while still training new hires
Candidate Info
years in workforce
years at this job
Management Planning
Customer Success Manager
Developed sales proposals and purchase agreements with over 30 customers over 4 year period adding over $350 million dollars to the bottom line
- Marketed new features to increase sales by 10% year over year adding $275,000
- Mandated online tool to save a Software company $250,000 but increasing our Return on Investment
- Saved 3 companies $100,000 in Meeting costs by selling our online Meeting products/services
Candidate Info
years in workforce
months at this job
Customer Success Manager
- Assisted clients in utilizing the next levels of email sophistication and achieving optimal ROI by providing strategic guidance and expertise.
- Created and scheduled campaign timelines; flowed content, proactively offered best practice guidance/email layout advice, tested and deployed html/text based emails as needed by clients.
- Provided client with in-depth technical research and suggestions.
- Received and answer customer inquiries.
- Managed customer campaigns and projects, making suggestions for testing and optimization during the process.
- Helped establish and followed internal quality control processes for every campaign.
- Performed and scheduled internal as well as external metric reporting.
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Customer Success Manager Resume FAQ
What should a customer success manager put on a resume?
A customer success manager should showcase their transferable skills and technical knowledge on their resume. A list of relevant skills includes:
- Strong listening skills
- Analytical thinking
- Strong communication abilities
- Attention to detail
- Awareness of body language
- Persuasive debate skills
- Product knowledge
What do customer success managers do?
A customer success manager is responsible for building strong relationships with customers and clients to ensure positive experiences, brand loyalty and long-term business relationships. You may accomplish this by:
- Suggesting streamlined services or products based on customer input.
- Advocating for the company.
- Offering reward incentives or exclusive discounts.
- Following up before renewal dates.
