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How to Write a Customer Success Manager Resume

Your customer success manager resume’s format is as important as how you write your resume. This sample resume demonstrates the best resume layout hacks to follow: 1-inch margins, bullet points and clear resume headings for each of the following sections.

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  • Professional header and contact info

    • Include your name, contact information, and a professional email address.
  • Compelling summary statement

    • A brief resume summary or objective highlighting two or three customer service-relevant skills, experience or accomplishments.
  • Highlight your skills

    • Create a dedicated section to showcase hard and soft skills specific to customer service] work, like strong communication or organizational skills.
  • Emphasize your work history

    • List your work experience in reverse-chronological order: include job titles, company names, dates of employment, and key responsibilities and achievements for each role in a bullet list.
  • Supporting education section

    • Detail your educational background, mentioning any relevant degrees, diplomas or certifications obtained.
  • Additional sections

    • You can add resume sections for licenses, certifications, industry memberships or unions, awards, volunteer experience or spoken languages.


How to Write a Customer Success Manager Resume Summary

After your name and contact info, your resume summary is your first chance to introduce yourself. How you pitch your skills depends on the direction you take — a resume summary pitches three skills that meet the job opening and a resume objective describes how your skills and desire to learn help both you and a potential employer.

Consider these three tips while deciding what customer service skills to include.

Keep it concise

The resume summary should be brief. Aim for three to four sentences that capture the essence of your career and what you bring to the table as a customer success manager.

Highlight relevant skills

Tailor your summary to align with the specific job requirements you’re applying for. These may include strong communication, relationship-building, problem-solving, and leadership abilities.

Quantify your achievements

Add measurable achievements that help hiring managers calculate your potential worth. This can include improvements in customer satisfaction rates, revenue growth, retention rates, or successful implementation of customer success strategies.

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Good customer success manager resume sample

“Results-driven customer success manager with 5+ years of experience in SaaS companies. Proven track record of building and maintaining strong client relationships, resulting in a 20% increase in customer retention rates. Develop and execute customer success strategies to drive product adoption, increase customer satisfaction, and achieve revenue growth.”

This example effectively summarizes the candidate’s experience, skills and achievements. It highlights the candidate’s relevant experience in SaaS companies, quantifies their impact by mentioning the 20% increase in customer retention rates, and emphasizes their proficiency in developing and executing customer success strategies. The summary also includes essential soft skills like communication and teamwork, which are crucial in customer success management.

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Poor customer success manager resume sample

“Customer success manager with experience in handling customer accounts and ensuring customer satisfaction. Skilled in problem-solving and communication.”

Although this job seeker writes about their problem-solving and communication skills, they need to add proof. Most hiring managers want to fill a position quickly and won’t risk reading past this section without more information. You can strengthen this by adding specific examples such as identifying important markets, convincing departing clients to stay, or signing a major new client.


How to Add Your Customer Success Manager Work History

Your work history section holds the bulk of your customer success experience. You can see how these writing tips can improve your resume with the following customer success manager samples.

Start with the most recent role

Begin listing your work experience with your current, or most recent, as a customer success manager. Include the job title, company name, location and employment dates.

Describe your responsibilities

Write a brief but detailed breakdown of each role’s key responsibilities and duties. Focus on customer-centric activities such as managing client relationships, onboarding new customers, providing product training, resolving issues, and ensuring customer satisfaction.

Highlight achievements

Quantify your achievements wherever possible to demonstrate your impact. For example, mention the percentage of customer churn reduced, the number of high-value accounts managed or the revenue generated through upselling and cross-selling.

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Good customer success manager resume sample

Customer Success Manager | XYZ Company, San Francisco, CA
January 2019 – Present

  • Manage a portfolio of 50+ enterprise-level accounts, driving customer satisfaction and retention rates of over 95%.
  • Lead the successful implementation of a customer success strategy, resulting in a 30% reduction in customer churn within six months.
  • Collaborate with cross-functional teams to develop and launch a customer onboarding program, resulting in a 25% increase in product adoption.

This example effectively showcases the candidate’s responsibilities and achievements as a customer success manager. It quantifies the achievements, such as high customer satisfaction and retention rates, reduction in churn, and the positive impact of the onboarding program. The bullet points provide specific details demonstrating the candidate’s ability to manage accounts, drive results, and collaborate with other teams.

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Poor customer success manager resume sample

Customer Success Manager | ABC Corporation

  • Managedcustomer accounts and provided support.
  • Work with clients to ensure satisfaction.
  • Help onboard new customers.

This example lacks specific details and fails to provide any measurable achievements or outcomes. The bullet points could be more precise to effectively convey the candidate’s responsibilities or impact in previous roles. Without quantifiable results or notable achievements, this work history section fails to capture the attention of potential employers and make the candidate stand out.


How to Write a Customer Success Manager Education Section

The education section of your customer success manager resume provides an opportunity to showcase your relevant academic qualifications, training programs, and certifications that contribute to your expertise in this field. Follow these guidelines to effectively present your educational background:

1Start with your highest level of education

List your highest level, such as a bachelor’s or master’s degree, including the degree title, major, institution, and graduation year.

Degree formatting example

Bachelor of Business Administration (BBA) in Marketing | Texas State
Dallas, TX | May 2018

2Include relevant coursework or specialization

If changing careers or developing your skills, you can add job-relevant coursework related to customer success management to demonstrate your active learning about recent trends and new tools.

Coursework formatting examples

Customer Relationship Management, CSU Long Beach
Long Beach, CA | Projected graduation date, 2024

  • Completing hands-on coursework that includes account management, marketing analytics and business communication.
  • Run trial accounts using real-world tools like Salesforce, Smartsheet, and Sisense.

3Highlight training programs and certifications

Include any relevant training programs, workshops, or certifications you have completed that demonstrate your commitment to professional development and your mastery of key customer success management skills.

Certification formatting examples

Certified Customer Success Manager (CCSM) | Udemy | 2019
Customer Success Association (CSA) Certification | LinkedIn Learning | 2022

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Adding job-relevant degrees and training lend credibility to your customer success experience and demonstrate your dedication to continuous learning and growth in the field.


15 Skills For Your Customer Success Manager Resume

Although most resumes feature a dedicated skills section, the best candidates sprinkle their skills throughout their customer success manager resumes to lend equal importance to their soft, hard and technical skills. These relevant customer success skills can help you craft your resume:

soft skills

Soft skills

  • Excellent Communication
  • Relationship Building
  • Problem-Solving
  • Empathy
  • Collaboration
hard skills

Hard skills

  • Customer Retention
  • Account Management
  • Customer Onboarding
  • Data Analysis
  • Project Management

Technical skills

  • Salesforce
  • HubSpot
  • Zendesk
  • Gainsight
  • Survey Monkey


20 Customer Success Manager Action Verbs

Section: Customer Success Manager Action Verbs

The action verbs and power words you choose can help your customer success manager resume uniquely describe your experience, giving you an advantage over cookie-cutter resumes. Here’s a starting list of 20 powerful action verbs that can help elevate your resume and highlight your achievements and responsibilities:

  • Advise
  • Align
  • Analyze
  • Collaborate
  • Coordinate
  • Cultivate
  • Educate
  • Implement
  • Influence
  • Innovate
  • Mentor
  • Monitor
  • Nurture
  • Optimize
  • Orchestrate
  • Resolve
  • Strategize
  • Streamline
  • Track
  • Upscale


Additional Resume Sections

Consider adding the following sections to your customer success manager resume based on your specific circumstances and to enhance your qualifications:

  • Certification: Include a separate section to showcase relevant credentials, such as a Salesforce or Customer Success Management (CCSM) certification.
  • Professional Development: Use a professional development section featuring workshops, seminars or customer service programs to replace or supplement your education section.
  • Awards and Achievements: If you have received recognition or awards for your performance, productivity, or safety record, include a section to showcase these accomplishments.
  • Volunteer Experience: Replace your work history section with a volunteer section if you have less than three years of experience. Use this space to demonstrate relevant skills or attributes, such as account management, customer retention or data analysis.
  • Language Proficiency: An exceedingly international market can include a diverse range of employees — advertise your fluency in other languages to serve growing markets.
  • Memberships: Let hiring managers know about your membership to industry-specific organizations or unions.

Use a Cover Letter to Express Yourself

A resume is a concise overview of your skills and experience — a cover letter expands on this foundation. Add a cover letter to share one or two examples of how you excelled in similar roles or how your skills match a company’s needs. Use this sample as a guide or visit our helpful resources to boost your application.

Customer Success Manager Resume FAQ

Should I tailor my customer success manager resume to each job application?

According to these career experts, it's crucial to tailor your resume to each job application. Analyze the job description, identify core requirements, and customize your resume. Highlight the skills and experiences that align with the company's and position's specific needs.

What key skills should I include in my customer success manager resume?

The skills you include on your customer success manager resume will depend on each job. Still, most employers will look for soft skills like communication, relationship building, problem-solving and leadership or hard skills like customer retention, account management, customer onboarding, data analysis and project management.

How can I showcase my achievements in the customer success manager resume?

Quantify your achievements wherever possible by mentioning metrics or percentages. For example, highlight improvements in customer satisfaction rates, revenue growth, customer retention percentages, or successful implementation of customer success strategies.

Are there any specific mistakes I should avoid in my customer success manager resume?

Avoid generic or vague statements. Instead, focus on providing specific details about your responsibilities, achievements, and the impact you've made. Also, proofread your resume to eliminate spelling or grammar errors, and ensure it is well-organized and visually appealing.