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Customer Service Representative Resume Examples

Customer Service Representatives provide the customers of an organization with guidance and information. Duties commonly listed on Customer Service Representative resume samples are answering to inquiries, giving instructions, promoting products and services and solving complaints. Those seeking to work in the field should have very good communication skills, a courteous attitude, patience, good computer skills and problem-solving abilities. A good example resume makes display of a degree in communication or marketing, although formal education is not mandatory for the role.

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Customer Service Representative Resume FAQ

How do you format a customer service representative resume?

A customer service representative resume should be formatted so that it can be scanned by applicant tracking systems (ATS) and recruiters. Scannable resumes use a standard typeface, readable font size and white space, so the page doesn’t feel cramped.

As far as the overall layout of a resume’s sections goes, there are three formats to choose from: chronological, functional and combination. Which format you pick will depend largely on your unique circumstances. Our resume formats guide will help you select the right format for you.

What should be included in a customer service representative resume?

A resume for a customer service representative should include all key sections, such as your contact info, education, work history, skills and a career summary or resume objective.

Your resume should also include any relevant certifications or awards you’ve earned throughout your career.

What skills should be added to a customer service representative resume?

The most common skills among customer service representatives include:

  • Communication
  • Courteousness and patience
  • Empathy
  • Problem-solving abilities
  • Point-of-sale (POS) systems
  • Product knowledge

The skills above are just a few of the most common customer service skills. You should always highlight your unique experiences and abilities as well.

How do you create a customer service representative resume with no experience?

If you don’t have experience as a customer service representative, you should choose the resume format that focuses on skills — the functional resume.

The functional resume format puts skills and qualifications at the forefront and minimizes the work history section. Our functional resume guide goes into much more detail on how you can leverage this format to show recruiters you have what it takes to do the job, even if you don’t have formal experience yet.

How can a builder help you create a customer service representative resume?

A resume builder will help you create a resume in several ways. Within a builder, you can choose from dozens, if not hundreds, of recruiter-approved template designs. Additionally, when you start filling in each section of the resume, you will get auto-filled text suggestions based on the role you’re applying for. For example, if you mention “customer service representative” as your most recent job, a builder will suggest prewritten job duties professionals in this role typically perform.

Ultimately, with a good resume builder, you can create a professional-level resume in as little as 15 minutes, saving you time and giving you an advantage over other job seekers.

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HR Representative Duties and Responsibilities

The type of organization an HR Representative works for will determine their particular responsibilities, however, there are several main duties all HR Representatives perform. A review of current job listings identified the following primary tasks and responsibilities.

Maintain Records HR Representatives are responsible for creating, maintaining, storing, securing and destroying employee records. All the paperwork and documents pertinent to an employee such as, applications, tax forms, benefits paperwork and personal data is gathered by the HR Representative. All changes or updates to paperwork must be added to the file and the HR Representative must maintain an efficient storage process. Because of the sensitive or confidential data contained in most employee records, HR Representatives must ensure the files are secure and safe from theft or tampering. They are also in charge of record retention schedules and must destroy records when they are no longer relevant.

Provide Benefits Consultations Many HR Representatives will work closely with employees regarding their benefits and compensation options. Employees are often directed to their HR Representative when they have questions regarding their benefits or if they need assistance completing their benefit paperwork. HR Representatives may also provide recommendations to management regarding benefits and pay scale in order to attract a worthy and competitive workforce.

Participate in Recruitment and Hiring Recruiting is often a duty of the HR Representative. They may travel to college campuses or job fairs in order to speak to potential candidates and distribute materials about their business. They must strive to find the strongest potential workers that will fit well in their business' environment. HR Representatives also perform many of the hiring duties, including posting job openings, reviewing applications, conducting interviews, providing new hire paperwork and in some cases even performing training to new employees.

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HR Representative Skills

[chartnator] A HR Representative must be reliable and highly organized. They should possess excellent communication skills both verbally and in writing and be team players. In addition to these traits, employers look for applicants with the following skillsets. Core skills: Based on job listings we looked at, employers want HR Representative with these core skills. If you want to work in HR Representative, focus on the following.
  • Proficient in computer software programs such as, word processors, spreadsheet programs, and database systems
  • Experience with office equipment such as fax machines, copiers, and scanners
  • Knowledge of human resources laws and regulations
  • Knowledge of interviewing techniques
Advanced skills: While most employers did not require the following skills, multiple job listings included them as preferred. Add these to your skillset and broaden your career options.
  • College degree in Human Resources or related field
  • Professional in Human Resources (PHR) Certification or Senior Professional in Human Resources (SPHR) Certification
  • Ability to speak multiple languages

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