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How to Write a Customer Service Representative Resume

Your customer service representative resume’s format is as important as how you write your resume. This sample resume demonstrates the best layout hacks to follow: 1-inch margins, bullet points and clear resume headings for each of the following sections.

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  • Professional header and contact info

    • Include your name, contact information and a professional email address.
  • Compelling summary statement

    • A brief resume summary or objective highlighting two or three customer service-relevant skills, experience or accomplishments.
  • Highlight your skills

    • Create a dedicated section to showcase hard and soft skills specific to customer service work, like customer service training, conflict resolution or empathy.
  • Emphasize your work history

    • List your work experience in reverse-chronological order. Include job titles, company names, dates of employment and key responsibilities and achievements for each role in a bullet list.
  • Supporting education section

    • Detail your educational background, mentioning any relevant degrees, diplomas or certifications obtained.
  • Additional sections

    • You can add resume sections for licenses, certifications, industry memberships or unions, awards, volunteer experience or spoken languages.


How to Write a Customer Service Representative Resume Summary

The resume summary section for a customer service representative is your opportunity to make a solid first impression and highlight your essential qualifications. Follow these guidelines to write an effective customer service representative resume summary.

Concisely summarize your experience

Begin with a brief overview of your relevant experience as a customer service representative, including the number of years in the field and industries you have worked in.

Highlight critical skills and achievements

Identify and emphasize the skills that make you an exceptional customer service representative. These may include excellent communication, problem-solving and conflict-resolution abilities. Mention notable achievements, such as meeting or exceeding customer satisfaction targets or resolving complex customer issues.

Showcase your customer-centric approach

Demonstrate your commitment to delivering exceptional customer service by emphasizing your ability to understand and meet customer needs, provide personalized assistance, and maintain a positive and professional demeanor.

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Good customer service representative resume example

“Dedicated and results-oriented Customer Service Representative with five years of experience in the retail industry. Skilled in delivering exceptional customer experiences by actively listening, understanding needs, and providing timely and effective solutions. Recognized for exceeding customer satisfaction targets by 20% through attentive service and product knowledge. Adept at handling high-pressure situations with a customer-centric approach.”

This well-written customer service representative resume summary concisely highlights the candidate’s relevant experience, industry focus, and notable achievements. It emphasizes essential skills such as active listening, problem-solving, and exceeding customer satisfaction targets. Including specific, quantifiable achievement (exceeding targets by 20%) demonstrates their ability to deliver exceptional customer service.

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Poor customer service representative resume example

“Experienced customer service representative with strong skills in communication and problem-solving. Worked in various industries providing customer support.”

This poorly-written customer service representative resume summary must include specific details and highlight notable achievements or unique skills. It provides generic statements that offer little insight into the candidate’s capabilities or areas of expertise. The lack of specific information makes it challenging for potential employers to assess the candidate’s qualifications or suitability for the role.

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The resume summary works best if you have over three years of experience. Try the resume objective if you’re a first-time job seeker, freelancer or career changer. This alternative introduction pitches your transferable customer service skills and downplays your lack of directly-relevant experience.


How to Add Your Customer Service Representative Work History

The work history section of your customer service representative resume provides a valuable opportunity to showcase your relevant experience and demonstrate your ability to deliver exceptional customer service. Follow these guidelines to write this section effectively:

Start with your most recent experience

Begin the work history section with your most recent customer service representative position and list your previous roles in reverse chronological order. Include the job title, dates of employment, and the name and location of the company or organization.

Highlight your key responsibilities and achievements

Clearly outline your key responsibilities and notable achievements for each customer service representative role you held. Focus on assisting customers, resolving inquiries or complaints, processing orders, and maintaining accurate records.

Quantify your impact and provide examples

Quantify your achievements to provide measurable evidence of your performance as a customer service representative. For example, mention the percentage of customer satisfaction improvement, the number of calls or inquiries handled per day, or any recognition received for exceptional customer service.

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Good customer service representative work history sample

ABC Company, Customer Service Representative, City/state | January 2018 – Present

  • Assisted an average of 50 customers daily, providing exceptional support, resolving inquiries, and ensuring high customer satisfaction.
  • Successfully handled complex customer issues, resulting in a 15% reduction in escalated complaints.
  • Consistently achieved a 95% customer satisfaction rating based on post-interaction surveys.
  • Recognized as “Employee of the Month” three times for outstanding performance and dedication to providing exceptional customer service.

This good work history example effectively showcases the candidate’s experience and impact as a customer service representative. It provides specific details about the average number of customers assisted daily, the achievement of reducing escalated complaints, and the high customer satisfaction rating.

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Poor customer service representative work history sample

XYZ Company, Customer Service Representative

  • Assisted customers and provided customer service.
  • Handled customer issues.

This vague work history example needs to include essential details such as dates of employment, specific job responsibilities, or notable achievements. It must provide insight into the candidate’s experience or contributions as a customer service representative. The absence of detailed information makes it difficult for potential employers to evaluate the candidate’s qualifications and suitability for the role.


How to Write a Customer Service Representative Education Section

The education section of your customer service representative resume allows you to showcase your academic qualifications and any additional certifications or training that add value to your profile as a customer service professional. Follow these guidelines to write this section effectively:

1Start with your highest level of education

Begin the education section by listing your highest level of education, such as a degree or diploma. Include the degree name, major or field of study, educational institution, and the year of completion.

Education formatting example

Bachelor of Arts in Communication XYZ University, Cityville, USA Graduated: May 2019

2Mention relevant coursework or academic projects

If you have taken coursework or participated in academic projects that align with customer service skills, mention them in this section. This could include communication, conflict resolution or customer relationship management courses.

Relevant coursework formatting example

  • Interpersonal Communication
  • Conflict Resolution Strategies
  • Business Writing
  • Customer Relationship Management

3Include relevant certifications or training

If you have obtained or completed training programs specific to customer service, highlight them in this section. Examples could include customer service training, conflict resolution certifications, empathy and active listening courses.

Certifications formatting example

  • Customer Service Excellence Certification Customer Service Institute, 2020
  • Conflict Resolution Specialist Certification Mediation and Conflict Resolution Center, 2021


15 Skills for Your Customer Service Representative Resume

The skills section of your customer service representative resume is crucial for showcasing your abilities and qualifications in providing exceptional customer service. Here’s a list of five soft skills, five hard skills and five technical skills specific to customer service representative responsibilities:

soft skills

Soft skills

  • Communication
  • Empathy
  • Problem-solving
  • Adaptability
  • Patience
hard skills

Hard skills

  • Product Knowledge
  • Conflict Resolution
  • Time Management
  • Multitasking
  • Data Entry

Technical skills

  • Customer Relationship Management (CRM) Software
  • Call Center Software
  • Email Management
  • Live Chat Support
  • Social Media Management
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Choose the skills that align with your experiences and strengths, highlighting your customer-centric approach and problem-solving abilities to provide exceptional service.


20 Customer Service Representative Action Verbs

Adding strong and impactful action verbs to your customer service representative resume can enhance the effectiveness of your accomplishments and responsibilities. Here’s a list of 20 power words explicitly tailored for a customer service representative position:

  • Adapt
  • Assist
  • Calibrate
  • Collaborate
  • Communicate
  • Coordinate
  • Document
  • Educate
  • Empathize
  • Follow up
  • Guide
  • Listen
  • Personalize
  • Recommend
  • Resolve
  • Respond
  • Solve
  • Troubleshoot
  • Upsell
  • Verify
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Choose the most relevant verbs that align with your experiences and achievements to demonstrate your exceptional customer service skills effectively.


Additional Resume Sections

Consider adding the following sections to your customer service representative resume based on your specific circumstances and to enhance your qualifications:

  • Certification: Include a separate section to showcase relevant credentials, such as the Customer Service Excellence Certification and Conflict Resolution Specialist Certification.
  • Professional Development: Use a professional development section featuring workshops, seminars or customer service programs to replace or supplement your education section.
  • Awards and Achievements: If you have received recognition or awards for your performance, productivity, or safety record, include a section to showcase these accomplishments.
  • Volunteer Experience: Replace your work history section with a volunteer section if you have less than three years of experience. Use this space to demonstrate relevant skills or attributes, such as problem-solving, adaptability or patience.
  • Language Proficiency: Since customer service representatives can include a diverse range of employees, advertise your fluency in other languages as a workplace boon!
  • Memberships: Let hiring managers know about your membership to industry-specific organizations or unions.

Use a Cover Letter to Express Yourself

A resume is a concise overview of your skills and experience — a cover letter expands on this foundation. Add a cover letter to share one or two examples of how you excelled in similar roles or how your skills match a company’s needs. Use this sample as a guide or visit our helpful resources to boost your application.

Customer Service Representative Resume FAQ

What skills should I include in my customer service representative resume?

Include a combination of technical and soft skills. Technical skills may include proficiency in CRM software, call center tools, or data entry. Soft skills like communication, problem-solving, empathy and adaptability are also crucial. Highlight your ability to handle demanding customers, resolve conflicts, and deliver exceptional service. Tailor your skills to match the requirements of the customer service representative role you're applying for.

How do I showcase my achievements in a customer service representative resume?

To showcase your achievements, quantify your accomplishments whenever possible. Include customer satisfaction ratings, average call handling time, and resolution rates. Highlight any recognition or awards received for exceptional service. Describe specific instances where you went above and beyond to meet customer needs or contributed to process improvements.

Should I include a cover letter with my customer service representative resume?

Including a well-written cover letter with your customer service representative resume is highly recommended. A cover letter lets you personalize your application, express your enthusiasm for the role, and highlight specific skills or experiences that make you a strong candidate. It provides an opportunity to explain how your qualifications align with the company's values and customer service goals.

How can I make my customer service representative resume stand out?

To make your resume stand out:

  • Tailor it to each job application.
  • Research the company and understand its customer service values.
  • Highlight relevant skills and experiences that align with their requirements.
  • Use strong action verbs, quantify your achievements, and showcase your customer-centric approach.
  • Proofread carefully for errors and ask someone to review your resume to ensure it's clear, concise and engaging.