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Customer Service Manager Resume Sample

Customer Service Representative Resume Examples

Customer Service Representatives provide the customers of an organization with guidance and information. Duties commonly listed on Customer Service Representative resume samples are answering to inquiries, giving instructions, promoting products and services and solving complaints. Those seeking to work in the field should have very good communication skills, a courteous attitude, patience, good computer skills and problem-solving abilities. A good example resume makes display of a degree in communication or marketing, although formal education is not mandatory for the role.

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HR Representative Duties and Responsibilities

The type of organization an HR Representative works for will determine their particular responsibilities, however, there are several main duties all HR Representatives perform. A review of current job listings identified the following primary tasks and responsibilities.

Maintain Records HR Representatives are responsible for creating, maintaining, storing, securing and destroying employee records. All the paperwork and documents pertinent to an employee such as, applications, tax forms, benefits paperwork and personal data is gathered by the HR Representative. All changes or updates to paperwork must be added to the file and the HR Representative must maintain an efficient storage process. Because of the sensitive or confidential data contained in most employee records, HR Representatives must ensure the files are secure and safe from theft or tampering. They are also in charge of record retention schedules and must destroy records when they are no longer relevant.

Provide Benefits Consultations Many HR Representatives will work closely with employees regarding their benefits and compensation options. Employees are often directed to their HR Representative when they have questions regarding their benefits or if they need assistance completing their benefit paperwork. HR Representatives may also provide recommendations to management regarding benefits and pay scale in order to attract a worthy and competitive workforce.

Participate in Recruitment and Hiring Recruiting is often a duty of the HR Representative. They may travel to college campuses or job fairs in order to speak to potential candidates and distribute materials about their business. They must strive to find the strongest potential workers that will fit well in their business' environment. HR Representatives also perform many of the hiring duties, including posting job openings, reviewing applications, conducting interviews, providing new hire paperwork and in some cases even performing training to new employees.

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HR Representative Skills

[chartnator] A HR Representative must be reliable and highly organized. They should possess excellent communication skills both verbally and in writing and be team players. In addition to these traits, employers look for applicants with the following skillsets. Core skills: Based on job listings we looked at, employers want HR Representative with these core skills. If you want to work in HR Representative, focus on the following.
  • Proficient in computer software programs such as, word processors, spreadsheet programs, and database systems
  • Experience with office equipment such as fax machines, copiers, and scanners
  • Knowledge of human resources laws and regulations
  • Knowledge of interviewing techniques
Advanced skills: While most employers did not require the following skills, multiple job listings included them as preferred. Add these to your skillset and broaden your career options.
  • College degree in Human Resources or related field
  • Professional in Human Resources (PHR) Certification or Senior Professional in Human Resources (SPHR) Certification
  • Ability to speak multiple languages

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