Customer Service Representative Resume Examples

Customer Service Representative

Increased customer retention by 15% and added new customers increasing company production by 20%

• Received callers providing exceptional listening skills to determine the nature of their call in order to clearly and precisely address their inquiries in a professional manner
• Received numerous customer service awards for critical to quality accuracy, high turnovers, and increased customer renewals
• Utilized Siebel software for data entry of customer service information for accuracy and quality control
• Typed memos, correspondence, reports and other documentation including follow-up letters to customers to ensure their questions were addressed and to assure them of support throughout the life of their membership
• Created customer satisfaction survey utilizing Microsoft Word to drastically reduce potential problems
• Assist colleagues administratively typing letters, memos, and reports

Customer Service Representative

Tailored my communication to meet customer needs in an efficient and exemplary manner whether via phone, Email, or post

• Organized customer information and account data for business planning and customer service purposes
• Managed route schedules to maximize time and fuel efficiency
• Created excel spreadsheets to track customer data and perform an intense reconciliation process
• Processed accounts receivable
• Assisted in reconciling accounts payable
• Followed up with customers regularly regarding services scheduled and payments due

Bilingual Customer Service Representative

Provided daily support as the company's only bilingual Spanish/English customer service representative.

• Earned management trust by serving as key holder, responsibly opening and closing store.
• Prepared and delivered large amounts of cash for bank transactions.
• Maintained up-to-date records at all times to meet compliance.
• Made outbound collection calls to increase the company's monthly revenue.

Customer Service Representative

Processed customer service transactions to include refunds, store credits, and other service issues in accordance to company policy.

• Opened new credit card accounts and provided customer service on existing accounts.
• Quickly and effectively solved customer challenges to include following up to ensure remediation.
• Maintained quality control seeking new ways to improve customer service.

Customer Service Representative

Answered phones and respond to customer requests regarding billing, technical and general customer service inquiries

• Provided customers with product and service information
• Identified, researched, and resolved customer issues using the computer system
• Followed-up on customer inquiries not immediately resolved
• Completed call logs and reports
• Researched billing issues
• Researched misapplied payments

Premier Customer Service Representative

Work with several teams to accomplish one goal and that customer, client satisfaction.

• Demonstrated a strong record of accomplishment for working collaboratively on cross-functional and cross-culture teams.
• Work closely with account executives and solutions analysis to gain clear understanding of expectation of High Revenue Accounts.
• Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.

Customer Service Representative

Answered inbound calls and respond to customer's request

• Identified, researched and resolved customer's issues using Facets
• Transferred customer's calls to appropriate staff
• Educated customers on health insurance plans while adhering to HIPAA regulations

Customer Service Representative

Worked with Sales Associates to provide fast, high satisfactory customer service

• Train, motivate and lead a team of Sales Associates
• Promptly and effectively solve customer challenges.
• Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
• Establish and maintain auditable property records to include Capital Asset folders, supporting document files, document control register, and master hand receipts.
• Responsible for updating the Property Accountability Support System (PASS) database for hand receipt accounts.
• Provide oversight of sensitive and classified equipment by ensuring 100% accountability of all hand receipt holders with zero deficiencies or compromise at multiple agency sites.

Customer Service Representative

Provided exceptional customer service on each call

• Processed operational prior authorizations and assisted in claim processing
• Consistently exceeded performance standards for position
• Driven to expand skill set and knowledge within the PBM environment
• Enthusiastic coach/trainer
• Specialized in providing service to Clients and Medicare Part D members
• Recipient of 24 Applause from members, clients and pharmacies during tenure

Customer Service Representative

• Effectively communicated using customer friendly and appropriate language, to explain customer bills, payment issues and handled billing disputes consistent with [company name] standards.
• Won Gold Award for excellence in Customer Service for 2012.
• Provided translation assistance for Spanish-speaking customers.
• Saved and re-sell the value of products and services by properly aligning their features, benefits and price with the needs of the customers.