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The demand for customer service professionals is expected to decrease by 2% between 2019 and 2029, according to the U.S. Bureau of Labor Statistics. The automatization of customer service labor is responsible for this decline.
With opportunity shrinking a bit, you’ll need a resume that shows your most valuable skills and work experience to make sure you remain a competitive candidate.
JobHero offers a slew of resources, including the following useful resume examples and writing tips.
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3 Tips for Writing Customer Service Resumes
1. Choose the right format for your resume
There is no single way to approach a client, and there is no single way to write a resume. Customer service strategies depend on the type of client you’re assisting, and the format you utilize for your resume depends on the type of worker you are, as well.
Considering the amount of time you’ve been in the workforce is the best way to start figuring out which format is right for you.
For established customer service professionals with five or more years of work experience, the chronological format helps you feature that extensive background.
A chronological format gives you the chance to talk about your duties and responsibilities and tell the story of how you went from a call center clerk to a customer experience manager.
The hybrid format is ideal for professionals with three to five years of experience under their belt. It also works for job seekers who are striving for a promotion.
For example, if you’ve made great strides in customer relations as a gym receptionist and you’re ready to tackle the role of membership manager, a hybrid format will highlight your combination of professional skills and your solid work experience.
For the case of workers with little to no experience in the field, try the functional format and highlight skills you’ve gained that apply to customer service.
Sales associates, cashiers and parking valets are common entry-level jobs that have transferable skills like up-selling, marketing and verbal communication, which you can include in your resume to make it attractive for a customer service job application.
Also, don’t be afraid to reference any roles you’ve occupied in school associations where you may have handled phone calls, managed members, or helped students. These experiences prepare you with skills to tackle the customer service job market in multiple ways.
2. Promote your skills
Customer service jobs are varied, ranging from call center operators to chat agents and in-person attendants, but they all focus first and foremost on resolving clients’ needs.
Here are some skills that will prepare you to engage with all types of clients and in all customer service settings.
These are attractive skills to have on your resume, but don’t just copy and paste them. Evaluate which skills you dominate and include six to eight skills that are most relevant to you and your desired position.
The phrases and keywords that are used in the job posting are your best indication of what exactly an employer wants.
3. Use a template to make your resume look engaging
In customer service, going the extra mile shows clients you’re doing more than just your job; you’re personally engaged with them and their needs. By using the right template, you give your resume a customer-tailored edge that shows that same personalized attention.
JobHero resume templates help you achieve this and make the writing process easier.
Our resume templates offer distinct and eye-catching designs that you can customize with a simple click. Giving your resume that personal touch will catch the eye of hiring managers while they’re sorting through hundreds of job applications for the call center, for example.
Pre-made layouts help you save time when building your resume, meaning no extra hours on the computer after a day of emailing clients.
Our templates are formatted to fit in all your information easily, and you can even access them through your phone. The process is hassle-free and saves you plenty of time.
We also feature a Resume Builder that offers step-by-step guidance on how to craft your most efficient resume yet.
Whether you’re a novice receptionist or a tenured client relations manager, the pro tips and auto-suggested content the Resume Builder offers will adapt to your specific needs.
What should I put on my customer service resume?
To start off, these five main sections are indispensable for any resume: contact information, professional summary, work history, skills and education.
The work history and skills will make up most of the body of your text, and will be the parts which you’ll need to customize the most according to your professional experience.
The best way to really catch the attention of a hiring manager is by focusing on the more quantifiable aspects of your job. In addition to grabbing attention, they do a more comprehensive job of describing the scope of your abilities.
There’s a lot of statistics and rates that quantify your efficiency in customer service.
A few metrics you could include on your customer service resume are the following:
Applying similar numbers to your resume will do wonders for your candidacy. Hiring managers will perceive you as a legitimate employee with substantiated achievements.
What are the top skills for a customer service resume?
Good customer service is hard to come by, and companies are investing more in this department because of the impact it has on making businesses successful.
To be an exceptional customer service professional, there are some skills that are in particularly high demand that you should dominate.
Adaptability is a key skill in customer service considering technological advances mean professionals are using calls, chats, email and more to communicate with clients. The use of software is an industry standard, so being able to thrive in different mediums will make you a highly-valuable asset to any company.
Empathy is one of the most crucial skills in customer service. Being empathetic when dealing with a client’s issue will make the client feel like you’re genuinely listening to them and that they’re dealing with a real human being on the other end of the phone or email conversation. That personalized touch to customer service is what sets a successful business apart from the norm.
Product knowledge is an essential aspect of your customer service repertoire since you need to be a voice of expertise. Making an effort to really understand how your service works will help you communicate solutions better, and your clients will feel confident in you and your company.
Time management skills can be tricky to master. You need to spend a reasonable amount of time taking care of your customer, but also know when it’s time to move on and send them over to someone who’s capable of handling their problem. Whether it’s at a call center, at a member’s club or a gym, there’s a large number of clients you’ll need to assist, so know when to draw the line between personalized service and wasting time.
How do I list education on a customer service resume?
Employers generally only ask for a high school diploma or a GED when it comes to customer service positions. However, no matter your level of education, this section is quite important and there’s a specific way to do it.
Your highest degree or level of education should be listed first. That means a master’s degree first and then a bachelor’s degree, for example.
The order goes: name of institution first, city and state where it’s located, and the name of your degree or certificate.
This is a tidy way to write it:
Landmark College Putney, VT
Associate Degree, Human Resources
If you only have a bachelor’s degree, that’s great to include on its own — you don’t need to add your high school education.
Leave out any dates unless you haven’t graduated yet and wish to show how long you’ve attended each institution. As a general rule, it’s best to not write down any graduation dates so as to prevent potential hiring biases.
What kind of work experience should I put on a customer service resume?
One of the great things about customer service jobs is that they don’t usually require a professional expert on day one. A lot of jobs are willing to train you to become part of their team if they see potential in you.
To make the most of your potential it’s important to list the right jobs on your resume and focus on the appropriate achievements. If you’ve had a notable experience in customer service, think: camp counselor, retail, receptionist, or even server — definitely include those in your work history.
When you’re listing achievements and duties, make sure to highlight the ones that have to do with engaging with clients or customers. For example, the number of gym members you assisted per shift or how you practiced welcoming diners as a restaurant host.
Most jobs have a customer service component since client satisfaction is the cornerstone of any business. If you think you don’t have any formal customer service experience, dig deep into your previous jobs that weren’t exactly in this field, and try to pinpoint transferable skills such as sales, verbal communication, negotiation, conflict resolution, language and computer skills.
Should I include a cover letter with my customer service resume?
Yes. A cover letter complements your resume by giving you more space to impress employers and hiring managers.
Your resume has a hard and direct approach citing dates and facts’ meanwhile, a cover letter allows you to show your approachability and personality in a more casual manner.
Customer service professionals can use a cover letter to show their incredible written communication skills. Take the time to really craft grammatically correct sentences that convey your service-oriented attitude and professionalism.
Try to make the reader like you the same way a customer would.
At the same time, a cover letter allows you to talk about your career progression. This shows employers you’re serious about improving your skills and growing within the industry.
For example, if you started out as a newcomer at the call center and two years later you got promoted to Assistant Staff Manager, that’s an amazing accomplishment you can expand upon in a cover letter. It presents you as a dedicated employee invested in your future and the future of the company for which you might end up working.
JobHero boasts a selection of customer service cover letter samples that allow plenty of customization and even a guide on what tone is appropriate for your customer service job application.