- Featured in:
Include These Reservation Agent Skills
- Customer service orientation
- Telephone etiquette and a professional manner
- Good communication and interpersonal skills
- Computer competences
- Knowledge of relevant computer software
- Time management
- Being able to work under pressure
Beneath is provided an example cover letter highlighting comparable Reservation Agent abilities.
Dear Mr. Jessup:
Upon learning of your search for a new Reservation Agent, I quickly decided to submit my resume for your review. As a personable, efficient, and highly organized professional with key experience in customer inquiries, reservations, and administrative support, I am prepared to make a significant impact on Robertson Hotel’s goals for this position.
My background includes handling 125+ calls each day, scheduling reservations, processing changes and cancellations, responding to inquiries, and ensuring guest service excellence while completing all reservation requests. From managing multi-line phone systems and handling customer payments to assigning guest rooms and liaising with cross-functional teams, I excel at prioritizing competing tasks and driving top-notch levels of customer satisfaction and loyalty.
Highlights of my experience include…
Performing diverse responsibilities in fast-paced, customer-centric hotel positions—including scheduling, guest service, and report generation’to ensure outstanding guest experiences.
Earning scores of ~98% on all phone call evaluations; six-time winner of “Employee of the Month” in recognition of superior guest service and outstanding communication skills.
Coordinating all billing functions, charging and refunding credit cards as well as activating and redeeming gift cards.
Demonstrating a steadfast commitment to providing excellent support while streamlining operations and facilitating hotel success.
My skills in hotel reservation placement and customer service position me to excel in this role, and I am confident my additional strengths will readily translate to your environment. The opportunity to offer more insight into my qualifications would be appreciated.
Thank you for your consideration, and I look forward to speaking with you soon.
Rachael C. Bell