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Support Specialist Resume Samples
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0-5 years of experience
Competent hands-on technical leader overseeing 24/7 operations in a high volume, high frequency, highly regulated organization. Direct a team of engineers, leads and technicians that manage network, telecommunications, systems, applications, security, helpdesk/desktop operations, and Audio/Video. Responsibility includes all aspects of project management, change management, help desk/desktop management, audit and compliance, development management, and network administration.
- Developed and maintained a self-contained application to track all aspects of the parking/pulling of vehicles for the Valet department. (VB.Net / SQL)
- Developed and maintained custom ACL audits scripts to ensure all IT policies and state regulations, with regards to user permissions and access levels, were 100% compliant in multiple systems
- Provide oversight for IT operations, support desk, service calls and escalated problem resolution.
- Developed and implemented network projects that increased network stability and redundancy by updating end of life Cisco switches and wire management.
- Participated in all facets of project management including development, planning, execution, and support.
- Increased employee engagement and satisfaction to record highs of 4.67 and 4.87 respectively on a 5.0 scale
0-5 years of experience
Installed all software for Windows 7 workstations. Included PC hardware, LAN network, setup, and troubleshooting.
- Assisted other team members in software education and management.
- Established macros to facilitate data entry, which helped increase productivity for office personnel. Tailored specific report writing for each department.
- Selected, recommended, and maintained all equipment including PCs, tablets, monitors.
- Coordinated with outside IT support service. Was able to reduce company costs by 30 percent with in-house services.
- Utilized Quantum Control and data migration for Excel.
0-5 years of experience
Set up, maintained, and operated radios and over $6,000,000 dollars' worth of highly sensitive digital equipment with zero loss.
- Troubleshot radios and digital equipment and identified, requisitioned, received, and installed replacement parts.
- Prepared and maintained daily staff journal, situation maps, status charts, capability overlays, and other support and processing records.
- Assisted in the preparation and dissemination of support plans, coordinating documents, and target lists and provided liaison support.
- Assisted in initiating requests for materials and equipment to ensure job completion.
- Trained team members in support procedures, techniques, supervision of section operations, maintenance, and training.
0-5 years of experience
Provided outreach services to the mentally ill via one on one home visits or by providing transportation to medical/psychiatric services
- Facilitated personal growth of clients through coaching in various life skills such as self-advocacy, trauma recovery, and medication training
- Informed clients of linkage to various community, medical, and psychiatric services, as well as provided access to them
- Communicated with team members to bring up issues and form solutions to them
- Ensured proper billing of services by maintaining proper documentation for services provided
- Managed, maintained, and catalogued clients personal, medical, and psychiatric chart information for later reference
0-5 years of experience
Ensured the accuracy and completeness in validating over 1,000 claims; compiled, sorted and verified accuracy of health data before medical claims were mailed to insurance companies for processing and payment
- Coordinated information and documentation to bring claims to closure; collected over $300K from accounts
- Ensured compliance with company and customer standards to meet and exceed all healthcare laws
- Completed medical record audits and requests; processed over 500 audits per month maintaining audit efficiency
0-5 years of experience
Assisted with the coordination and implementation of Student Support Services to improve student success. Services and activities to improve retention, course completion and graduation rates.
- Advised students with technical support issues, over the phone, as well as coordinated with different departments and vendors to give the student the best possible support.
- Helped students design and implement a personalized study plan that worked with their lifestyle.
- Effectively worked with a caseload of up to 250 students and conducted weekly outreach.
- Received, processed, and mailed official and unofficial transcripts and diplomas. As well as education and employment verifications
6-10 years of experience
Onsite Surveying, Design and Estimation of Electronic Security, Access Control, CCTV, and Fire Alarm Systems for National Account and Government Facilities.
- Maintained relationships with high profile clientele and government agencies.
- Provided National Account Sales Managers with comprehensive application solutions.
- Provided designs for use by Field Installation Technicians.
- Reviewed and approved designs and estimates for sales force.
- Demonstrated success and achievement of challenging time-bound goals and expectations.
0-5 years of experience
Data Center Operations Technician responsible for the day to day operations, monitoring and attending to alerts and events.
- Desktop Support Technician responsible for the Installation of new / rebuild existing PC's including backup and OS patches.
- Installed software, modified and repaired hardware and resolved technical issues.
- Provided base level IT support to non-technical personnel within the business.
- Managed call flow and responded to technical support needs of customers.
0-5 years of experience
Supported the [company name] Business Partners in the onboarding process to enroll in various software incentive programs.
- Monitored, maintained and ensured that workflow decisions met the business control requirements and that the content was [company name] Audit Ready.
- Colloborated with [company name] Business Controls monthly, providing the requested back-up documentation for Sarbanes Oxley (SOX) compliance testing requirements.
- Partnered with [company name] Sales to ensure that business partners were properly certified and met program requirements leading to deals being closed.
- Deployed a twice per year revalidation process to confirm that the business partners to meet the program requirements.
- Conducted on-line presentations to business partners and [company name] sales in order to communicate program changes and updates.
- Created and distributed daily reports to [company name] sales with current certification and program statuses and identified sales opportunities.
- Communicated constantly with [company name] Sales and business partners to resolve obstacles to deals getting closed.
0-5 years of experience
Worked closely with families to plan secure, coordinate and monitor services and resources via the community.
- Attended any required treatment plan team meetings and updated plans according to the needs of the client.
- Facilitated the flow of information to ensure that all treatment team members are up to date both verbally and orally.
- Worked closely with the treatment team members to assess client and family skill levels.
- Followed established treatments plans and assist family in accomplishing goals.
- Provided support to client and families.
- Assisted clients in reaching optimum social, psychological and physical functioning.
0-5 years of experience
Supervised and insured safe in environment of MR adults in a residential setting
- Administered residents' medications as required my MAR
- Recorded detailed records for each individual of medications administered daily, account of money available and spent in their accounts and log all verbal/physical behaviors during shift
- Accompanied residents on doctors' appointments and planned outings
- Maintained cleaning schedule as provided by company
- Prepared and served meals according to dietary needs
0-5 years of experience
Collated data from the sub-groups into the group headquarters' database for easy transmission to the Zonal secretariat
- Registered staff and other members into the organization's official website
- Provided hardware and software installation training to new computer laboratory assistants
- Maintained workstations and wireless network; Fixed software, hardware and network related issues
- Performed approved hardware and software upgrades
0-5 years of experience
Territory Support and Analysis for Sales Team
- Supported 5 Account Managers with a combined budget goal of 50 million dollars in revenue
- Acted as a liaison between customer base and trade by managing single and multi-trade bids and contracts
- Managed daily RFQ's and Outlook Inbox of 200-250 daily emails
- Maintained strong rapport with customers across all segments with focus on growing volume and profitability
- Analyzed and capture market data using Microsoft Excel to report to Area Sales Directors
- Fielded incoming customer service issues in a timely and proactive manner
- Facilitated trainings to team members and new hires on procedures and company initiatives.
0-5 years of experience
support for students, teachers, and administrators seeking assistance with district developed and third party software solutions
- Supported and Trained users on a wide variety of technology issues from Oracle Identity Management to Google Apps
- Created technical documentation for training purposes for web applications (School Messenger, Infinite Campus, and Google Apps)
- Delivered excellent customer service to incredibly busy teachers and administrators from a customer base of 8000
- Communicated with multiple third party vendors of applications used by teachers and administrators.
0-5 years of experience
Supported customers in product selection for on-line and over the phone purchases
- Utilized data entry system for customer orders
- Completed daily sales quotas and order accuracy rates
- Increased sales per order by using sales skills and customer satisfaction practices
- Analyzed customer complaints and provided appropriate corrective actions
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