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Include These Call Center Representative Skills
- Customer service orientation
- Excellent listening skills
- Diplomacy and patience
- Confidentiality and a professional manner
- Attention to details
- Being able to work under pressure
- Computer competences
Candidates interested in a Call Center Representative career can check relevant job abilities in the sample cover letter below.
Dear Ms. Walters:
When I learned of Front Porch’s need for a customer-focused Call Center Representative, I hastened to submit the enclosed resume. As a dedicated professional with solid experience receiving inbound customer calls and performing various customer service initiatives, I am positioned to quickly surpass your expectations.
From answering calls and fulfilling customer requests to driving telesales and ensuring superior quality assurance, I excel in providing top-flight customer service and maximum satisfaction. My proven success proactively anticipating customer needs—along with my excellent interpersonal skills and my superb telephone etiquette—prepares me to make a significant impact in this role.
Highlights of my experience include…
Precisely and expeditiously handling both simple and more complex customer-facing responsibilities and communication functions to optimize customer service and ensure maximum levels of satisfaction and repeat business.
Routing calls and transferring customers to appropriate departments to resolve their inquiries and concerns; escalating calls to supervisors when necessary and appropriate.
Entering comments and notations in customer database to mitigate the need for repetitive information from customers on future calls.
Maintaining frequent and professional customer communication while delivering outstanding customer service at all times.
Excelling within time-sensitive, high-volume call centers for the past 10 years while resolving issues and working effectively with both peers and management.
With my experience responding professionally and courteously to customer calls, combined with my inherent organization and problem-solving skills, I am ready to provide outstanding service as your new Call Center Representative. I look forward to discussing this position with you in further detail.
Thank you for your time and consideration.
Bonnie K. Byrd