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Customer Account Specialist Resume Samples
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Candidate Info
18
years in workforce
2
years at this job
BS
Business Management
International Customer Account Specialist
Ensured contract terms and commitments were met by processing customer purchase orders. Working closely with product management and supply chain.
- Beginning to end customer order tracking including contract compliance, order entry, ocean/air/ground transportation coordination, invoicing, and document preparation.
- Ensure the customer needs are met by following strict objectives
- Analyze customer pricing and rates to ensure rates and currency conversions are applied correctly.
- Work with inside sales and marketing teams, freight forwarders, and ocean carriers to ensure order accuracy and on time delivery.
- Purchase orders, Pricing, Invoicing, Supply Chain, Traffic, Logistics, Tariffs, Contract Rates, Customer
Candidate Info
9
years in workforce
3
years at this job
Communications
Customer Account Specialist
- Responsible for order placement of chemical products for a customer base of approximately 60-70 with accuracy and quantity of materials.
- Communicating with the plants and logistics to ensure the timely delivery of products to the customer, and placing returns on damaged or unused products.
- Working with the credit division on invoice issues ranging from price credit adjustments to setting up credit terms on a customers' account.
- Training new hires how to enter orders and complaints using SAP system.
Candidate Info
6
years in workforce
10
months at this job
BS
Public Relations / Communications
Customer Account Specialist
- 9 months customer service experience managing residential accounts located throughout the Dominion Virginia and North Carolina operating territory
- Multitasked through processing customer requests while speaking to the customer
- Demonstrate effective de-escalation tactics in resolving customer concerns and grievances
- Analyze complex, industry-specific information and relay to the client in simpler terms
- Extensive experience communicating and coordinating with contractors, electricians, builders, developers, etc. to ensure a successful and timely completion of their projects.
- Knowledge of field operations, metering, power quality, new technologies, energy management, company policies and procedures, rates and billing
- Currently act as a liaison between numerous internal Dominion departments, to include Construction, Operations, Design, Reliability, ROC, Planning, Right of Way, Standards, Forestry, and Customer Accounts
Candidate Info
4
years in workforce
2
years at this job
AS
Human Services Mamagment
Customer Account Specialist
- Serviced Department of Education Student and Sallie Mae loans.
- Reduced delinquencies by qualifying customers for programs.
- Educated customers on loan responsibilities and consequences of default.
- Made outbound calls to delinquent customers to review/secure payment options.
Candidate Info
28
years in workforce
3
years at this job
HS
Indian
Customer Account Specialist
- Managed high volume of inbound and outbound calls from customers and Sales Reps. regarding orders for [company name] Wallboard and Joint Treatment.
- Handled all pricing updates for my territories, Florida, Alabama, Mississippi and Arkansas market.
- Heavy order entry, tracking orders, issuing credits when needed.
- Use of 10 key to calculate pricing per bag, sheet, etc.
- Handled 2 Sales Reps. and their territories.
Candidate Info
10
years in workforce
9
months at this job
HS
High School Diploma
Customer Account Specialist-warranty
Company manufactures mattresses. Responsible for initial contact from reseller and customers (end users) obtaining information to start warranty claim, collects all necessary data and proof of defective product to dispatch inspector, follows company guidelines with possible exceptions to determine outcomes of warranty claims. Final contact with customer to inform of warranty claim decision via mail or phone.
- Accurately process customers orders into database, and provide shipping information via phone, fax, and e-mail.
- Follow-up on orders and advise customers and sales representatives on delivery issues.
- Expedite orders to production, scheduling, and shipping.
- Assist in researching and resolving customer problems regarding orders, shipments and invoices.
Candidate Info
10
years in workforce
10
years at this job
Customer Account Specialist
- Assisting 11 sales reps with their customer accounts
- Handle order entry, delivery issues, credits, billing issues, tracking customer orders
- Generating RMA'S
- Overseeing and cross training new employees
- Traveling with Reps to visit customer accounts
- Assist with on site tradeshows
Candidate Info
10
years in workforce
10
years at this job
Customer Account Specialist
- Assisting 11 sales reps with their customer accounts
- Handle order entry, delivery issues, credits, billing issues, tracking customer orders
- Generating RMA'S
- Overseeing and cross training new employees
- Traveling with Reps to visit customer accounts
- Assist with on site tradeshows
Candidate Info
11
years in workforce
2
years at this job
AA
Business
Customer Account Specialist
- Process new orders and monitor existing orders to ensure on time delivery.
- Compile, maintain, and distribute documents and records, reviewing all documents for accuracy and clarity.
- Coordinate with Engineering, Sales, Quality, and Production personnel to guarantee customer objectives are met.
- Attend to customers' questions, requests, and concerns timely and courteously to achieve optimum results.
- Extensively employ Microsoft applications such as Outlook, Excel, PowerPoint and Word, in addition to Global Shop.
- Ensure that the company's compliance and regulatory standards are upheld.
- Support Accounts Receivable department by working with clients to resolve credit issues as needed, researching differences between payments made and invoices and providing explanation in detail to the customer.
- Run quarterly reports, reviewing and adjusting manufacturing reorder points and customers' open blanket orders.
Candidate Info
22
years in workforce
5
months at this job
Business Management
Elementary Education
Customer Account Specialist
- Process orders for customers.
- Send order acknowledgments and invoices to customers.
- Maintain files of correspondence from customers, plant and colleagues.
Candidate Info
14
years in workforce
2
years at this job
Customer Account Specialist Team Lead
- Communicating with Persons to Obtain and Process Information then Route letters for mailing to customers
- Performing Administrative Activities while Interacting With Computers
- Making Decisions and Solving Problems including Evaluating Information to determine Compliance with Standards
- Documenting/Recording Information and Updating and Using the Relevant Knowledge
- Analyzing Data and Information to Determine Distribution of Work Load
- Organizing, Planning, and Prioritizing Work
- Coordinating the Work and Activities of Others while Developing and Building Teams
- Experience with: Desktop computers, Digital postal meters, Microsoft Excel, Microsoft Office software, Microsoft Outlook, Microsoft Word, Optical character recognition OCR software
Candidate Info
13
years in workforce
3
years at this job
HS
High School Diploma
AS
Associate of Science
Customer Account Specialist
- Floor Support
- Handle large volume of incoming telephone calls
- Answer customer questions regarding [company name] Digital Voice and High Speed Internet specials.
- Save accounts and retain current customers
- Prepare work orders
- Input customer orders
- Provide quality service to customers
- Utilize online tools
- Poll outage website
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