CRM Administrator Resume Examples

Crm Administrators are responsible for customer relationship management activities in a company. Successful candidates should be proficient with CRM software and be able to perform the following activities: managing customer data, handling customer support, monitoring business processes, training users on how to enter data into the system, and troubleshooting technical issues. Resume samples for the job focus on job skills like computer competences, accuracy, detail orientation, multitasking, information technology expertise, and customer service. Most resumes for this job make display of a Bachelor’s Degree in information technology or a similar field.

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CRM Administrator Resume Samples

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Candidate Info

6

years in workforce

2

years at this job

CRM Administrator

Daily maintenance of Salesforce.com instance with 275 users ensuring data integrity.
Create Custom Objects, Fields, Formulas, Workflows, Validation Rules, Email Alerts etc.
Create and maintain Executive, Sales, Legal and Marketing Dashboards and Reports
Trained all new employees on a one on one basis how to navigate our Salesforce.com instance and created training documentation used company wide.
Customized and Implemented Salesforce1 Mobile to meet specific company needs.
Provided support to Sales, Marketing, Legal and our Executive Team.

Candidate Info

9

years in workforce

7

months at this job

AAS

Computer Information Science

BA

Computer Information Science

Creditsoft CRM Administrator

Created and maintained user accounts in the application
Troubleshoot and resolved daily technical issues from sales reps and other users
Setup, reviewed and updated security groups to manage system views and data integrity
Created, updated and maintained SQL reports in Visual Studio 2010 to meet business requirements and user experience
Created and manage Cudasign/SignNow accounts for sales users
Created and managed Cudasign documents
Test new system upgrades and performed other duties assigned on a timely basis

Candidate Info

10

years in workforce

9

months at this job

CRM Administrator

Personally directed everything from architecture to development, with constant ongoing business analysis.
Instituted new 3rd-party integration with CRM for online payment system from the ground up. This involved entirely new structures and entities, including payment management with full transaction tracking and refund capabilities.
Rebuilt and optimized numerous existing custom application tools and interfaces, eliminating all known timeout and connection error scenarios.
Prepped entire system for future external ERP with accounting data integration and reporting development.
Architected 64-bit upgrade for the overall enterprise solution, as well as introducing a development environment, all while following Microsoft defined best practices and creating cohesion and synchronization across entire project.
Guided various technical decisions across all areas of the business.
Used technologies such as Dynamics CRM, Dynamics SL, Exchange 2013, Windows Server 2012, Active Directory, Virtualization, Email Router, C#, ASP.NET 4.0, LINQ, SSIS, SSRS, SQL Server, TFS 2012, Fiddler, and some Telerik Sitefinity integration.

Candidate Info

13

years in workforce

3

years at this job

BS

Business Administration

Data Analyst/crm Administrator

Define solutions (requirements, designs, services, recommendations) to business/systems problems and own the integrity of the solution through customer acceptance and final disposition of solution.

Extract, track, compile, and analyze data to generate reports on a weekly, monthly, and quarterly cadence.
Leverage analytical tools to develop efficient system operations.
Perform data mining activities from within Teradata database that provide insights to leadership.
Develop customized solutions to automate tasks involving data integration/normalization.
Import customer data into Salesforce.com using proprietary tools.
Grant role-based privileges to relationship team members on salesforce objects such as accounts, contacts, opportunities, and cases.
Troubleshoot and resolve internal cases logged by end users related to records maintenance, access/visibility, system errors, reporting issues, etc.
Assist team members and perform ad-hoc tasks as needed.

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