Data Analyst/crm Administrator
Define solutions (requirements, designs, services, recommendations) to business/systems problems and own the integrity of the solution through customer acceptance and final disposition of solution.
- Extract, track, compile, and analyze data to generate reports on a weekly, monthly, and quarterly cadence.
- Leverage analytical tools to develop efficient system operations.
- Perform data mining activities from within Teradata database that provide insights to leadership.
- Develop customized solutions to automate tasks involving data integration/normalization.
- Import customer data into Salesforce.com using proprietary tools.
- Grant role-based privileges to relationship team members on salesforce objects such as accounts, contacts, opportunities, and cases.
- Troubleshoot and resolve internal cases logged by end users related to records maintenance, access/visibility, system errors, reporting issues, etc.
- Assist team members and perform ad-hoc tasks as needed.