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Customer Care Supervisor Resume Examples

Customer Care Supervisors are in charge with solving difficult situations between customer service representatives and customers. A well-written resume sample in the field should mention duties such as analyzing conflict situations, determining customer needs, advising customer service representatives, finding a solution suitable for both parts, and maintaining client interaction records. The ideal candidate for this job should mention in his or her resume skills like customer service, conflict resolution, tact and diplomacy, good listening skills, and decision making. Training in business is usually necessary to work as a Customer Care Supervisor.

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Customer Care Supervisor Resume Samples

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Candidate Info

5

years in workforce

4

months at this job

HS

High School Diploma

AS

Associate of Science

Assistant Customer Care Supervisor

Responded to customer complaints and inquiries through various contact channels (Twitter, Facebook, Email, Phone)
Wrote and published newsletters that served as training reference materials while also containing enough humor to increase employee receptiveness
Managed the day-to-day operations of the call center including scheduling and performance monitoring

Candidate Info

8

years in workforce

1

year at this job

HS

High School Diploma

Business Administration

Customer Care Supervisor

Responsible for supervising two teams; one email and one phone team
Conduct monthly one on one coaching sessions
Facilitate and lead team meetings and group huddles
Audit calls and emails to ensure best in class customer service

Candidate Info

8

years in workforce

4

years at this job

Business Administration

Customer Care Supervisor

Assists department manager with supervising, interviewing, selecting, promoting, scheduling, training, motivating, evaluating and disciplining of assigned group of Customer Care Representatives.
Assists in answering and responding to the overflow of telephone calls to the Customer Care department and researches, resolves and responds to difficult customer inquiries.
Reviews telephone and sales activity reports to develop objectives related to increasing the skill levels of Customer Care Representatives and to improve the productivity and customer service levels of the department.
Monitors the Customer Care Representative's telephone calls and reviews quality assurance data and scores and other transaction records to evaluate performance, analyze trends, provide constructive feedback and recommend training needs.
Ensures productivity and department service levels standards are met.
Trains, coaches, monitors, and rewards Customer Care Representatives on various Division marketing campaigns to achieve projected sales goals.
Creates departmental correspondence and reports for both internal and external dissemination

Candidate Info

14

years in workforce

9

years at this job

HS

High School Diploma

AS

Areas Of Study

Customer Care Supervisor

Focus on intent to return when dealing with customers, getting to yes.
Ensure customer care representatives uphold policies and procedures.
Take calls when a supervisor is requested, and circle back and coach accordingly.
Listen to associates, watch voice tone, show empathy, and have patience.
Monthly duties included: sixty minute chairside, reservation reviews/work orders, reservation errors, yearly evaluations, and ninety day probationary reviews.

Candidate Info

2

years in workforce

1

month at this job

HS

Creative Writing

BS

Nursing

BS

Biology

Customer Care Supervisor (cc2)

Thinks critically to find resolutions to customer's problems, while benefiting the company's needs in an efficient time manner.
Offered assistance to other associates with questions and concerns.
Took ownership and expressed empathy for customers with complaints and those who required supervisor attention.

Candidate Info

6

years in workforce

Customer Care Supervisor

Proactively resolve escalated customer issues
Exceptional ability in implementing multiple assignments
Outstanding analytical problem-solving skills
Work with high call volume as well as face to face interactions

Candidate Info

25

years in workforce

2

years at this job

Real Estate Sales

Customer Care Supervisor/poc

Acting POC for Operations Manager, hiring, training, support and retention.
Directly supervising and coordinating the activities of customer care agents
Training staff on customer service operating procedures.
Reviewing, and grading calls for quality assurance, participating in call calibrations
Coaching, and mentoring staff
Maintaining payroll, PTO, FMLA, ADAA. for 20+ employees
Scheduling, time management, conducting meetings & presentations

Candidate Info

4

years in workforce

9

months at this job

Customer Care Supervisor

Assists associates with questions about customer interactions and computer systems.
Handle escalated customers that have requested a supervisor to rectify their situation to the best of our ability.
Complete reports as necessary including customer injury reports.

Candidate Info

11

years in workforce

4

years at this job

BA

Criminal Justice And Networking Management

Customer Care Supervisor

Customer Care Representative
Technical Support
Managing Evaluator

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