Senior Client Service Manager Overpayment Recovery
Managed the day-to-day operations of a 12 member Client Service Team to ensure that all goals and objectives established by executive management were achieved. Also responsible for networking with clients and identifying their needs to development new business opportunities for the company.
- Successfully implemented five new clients with revenue potential of over $3million.
- Responsible for the implementation of team goals and objectives and to ensure these goals and objectives are met.
- Oversaw the documentation of all internal processes of the team to ensure all areas were compliant under internal and external guidelines.
- Responsible for developing a strong three member management team and creating a positive team oriented environment.
- Chosen to participate in business training video productions to educated employees on HIPAA requirements.