Client Service Manager Resume Examples

Client Service Manager

Oversaw the delivery of post-closing final documents and the reduction of uninsured FHA loans underwritten by third party lenders and managing staff of 15 Client Service Consultants and Operations Analysts.

• Organized and updated the out of business lender procedure that was later adopted as the model for the division.
• Facilitated customer-centric and metric-driven culture by improving collaboration between lenders, sales team and operations, creating accurate reporting and implementing enhanced pricing standards.
• Lowered delivery time of mortgage post-closing documents for the organization by 12% by leading client collaboration and influence document delivery to meet contract guidelines.
• Reduced uninsured FHA loans by 20% by eliminating unnecessary procedures by vendors through training how to use FHA systems effectively.
• Increased third party lender use of MERS document systems through partnership training with MERS and external lenders.

Client Service Manager

Managed the daily processing of donations for 9 international charity organizations

• Balanced and created daily deposit reports for each client
• Effectively balance and reconcile the daily accounting
• Executed excellent customer service for overall satisfaction per company standards
• Motivated and supported an internal team to achieve each client's goal and comply with the specific charity's mission.
• Created, negotiated and managed the contract and procedures for each client
• Clients ranged in volume of donations from $100K to $1.5 million monthly

Acting Client Service Manager

Managed a portfolio of company accounts by serving as primary business contact for customers

• Given full authority and direct control over the company's largest health systems ($2.7 million in annual revenue) including decisions pertaining to managing staff, cost approval, changes in workflow process, and client relations
• Monitored performance metrics of 28 medical facilities, including 8 hospitals
• Managed all client communications, conflict resolution, and compliance issues
• Provided detailed reports on performance, efficiency, and client satisfaction to the Vice President of the Company's Healthcare Division and the company's CEO

Senior Client Service Manager Overpayment Recovery

Managed the day-to-day operations of a 12 member Client Service Team to ensure that all goals and objectives established by executive management were achieved. Also responsible for networking with clients and identifying their needs to development new business opportunities for the company.

• Successfully implemented five new clients with revenue potential of over $3million.
• Responsible for the implementation of team goals and objectives and to ensure these goals and objectives are met.
• Oversaw the documentation of all internal processes of the team to ensure all areas were compliant under internal and external guidelines.
• Responsible for developing a strong three member management team and creating a positive team oriented environment.
• Chosen to participate in business training video productions to educated employees on HIPAA requirements.

Client Service Manager

• Provided logistical support to 8 field service technicians
• Conducted onsite quality assessment audits resulting in 90% retention
• Completed route service value up to $50,000 in company revenue
• Trained technicians on product installation and client retention skills
• Maintained company vehicle, PDA, and expenses
• Conducted fuel efficiency program resulting in 30% reduction in cost

Client Service Manager

Supported client base and sales staff of 4 that individually generated annual sales of $1 million

• Provided consultative advice to sales and clients
• Responsible for providing backup support to clients
• Built relationships with established clients to ensure recurring revenue

Client Service Manager (operations Manager)

Built client confidence by actively listening to their concerns and giving appropriate feedback

• Processed all client needs accurately and in a timely fashion
• Quickly learned ever-changing computer programs and managed them with accuracy
• Oversaw daily operations and voiced any concerns to upper management and made certain proper solutions were implemented
• Built and maintained effective relationships with peers and upper management
• Offered direction and gave constructive feedback to motivate team members

Client Service Manager

Managed and coached a staff of three tellers

• Compiled, organized and maintained branch regulatory compliance
• Assembled and supervised all (six) branch employee calendars including travel
• Managed office through maintaining cleanliness, supply ordering, vendor management and maintenance requisitions
• Assisted branch manager and sales positions through phone handling, research, expense report generation and submission, errands and deliveries
• Provided customer service in person and through phone, fax, mail and email communication
• Compiled information and generated reports

Lead VAT Auditor/client Service Manager

Frequent international and domestic travel to perform client based audits of expense and vendor files

• Performed extensive telecommunications, data entry, and other detail oriented tasks during claims preparation
• Maintained trust based client relationships and provided ongoing support during the claims process as lead auditor and client service
• Planned custom audit procedures by examining and identifying qualified client expense patterns
• Consulted on invoicing procedures within client accounting departments to acquire VAT documentation
• Created and submitted VAT tax claims to tax offices throughout Europe and Asia

Client Service Manager

Opened and close store on assigned days and provided leadership during hours of operation.

• Supervised and trained new hires to ensure competency of company's guidelines.
• Issued pledge tickets and kept records of loans.
• Managed a safe f $100,000 cash vault daily.
• Resolved customer service issues through quick and effective decision making that increase customer retention.
• Handled court case proceedings regarding outstanding loans.
• Managed customer accounts to ensure up to date payments on provided loans.
• Ordered store supplies and test equipment daily to ensure functionality for employee use.