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Airline Customer Service Agent Resume Samples
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0-5 years of experience
Greeted customer upon arrival, took reservations and sell tickets upon request with high speed by not compromising customer care
- Planned route based on details provided by customer and computes ticket cost
- Answered inquiries regarding airplane emergency procedures
- Ensured passengers check-in and accommodation
- Assisted travelers with luggage and on-boarding check-in
- Rebooked passengers on late arrivals by maintaining customer satisfaction without compromising company guidelines
0-5 years of experience
Monitored and directed aircraft movement to and from the correct parking locations.
- Monitored the food supply for all the flights owned by the company.
- Helped the airline staff members for safe and consistent operations.
- Dealt with the passenger inquiries regarding the arrival and departure of flights and made sure that passengers get on board the correct flight.
- Handled computer system of the Airlines to generate flight reservations and issue boarding passes as well as airline tickets.
- Made public informational announcements
6-10 years of experience
Evaluate passengers and address threatening behaviors, concealment of contraband, and possible intoxication
- Deny boarding, when appropriate, to passengers presenting a possible security or safety threat
- Address passenger concerns regarding seating, connecting flight information, and special assistance
- Deliver flight release to crew, record baggage/passenger counts, and reconcile all counts/weights with crew
- Verify identification and travel documents to efficiently board passengers for an on-time departure
0-5 years of experience
Ability to work competently even for long durations.
- Committed to prompt service to customers for their outmost satisfaction.
- Handled transactions in a timely manner over sales, delayed, cancelled flights, and any issue related to lost/ damaged luggage.
- Passenger reservations, check-in, boarding and including security process.
- Provides pricing and delivery information, process orders, and prepares cash reports.
- Resolves customer requests, questions and complaints frequently requiring analysis of situations to determine best use of resources.
0-5 years of experience
Greeted and assisted all airline customers
- Escorted passengers to flights, with special attention to senior, disabled and minor passengers
- Checked in passengers and assisted them with ticketing, baggage and reservation procedures
- Routinely made announcements to update passengers
- Assisted passengers with rebooking itineraries
- Assisted passengers with rescheduling following flight interruptions
- Assisted passengers by making reservations, preparing and issuing tickets, calculating of fares and issuing of refunds
- Provided new employee training and ongoing employee development
0-5 years of experience
Perform all duties on passengers' arrival
- Greeting, check -in passengers and verify passengers' departure documents ( passport and legal entry documents)
- Issue boarding pass and check-in passenger baggage
- Assist unaccompanied minors and seniors with special help
- Direct passengers to immigration office and/or departure gates
- Comply with all security requirements
- Reschedule passengers with flight interruptions or further services
- Resolve customers' complaints and other duties as delegated before boarding
- Boarding gate assistance, arrange all passenger on-board on time
- Handle all international flight passengers documentation after departure
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