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Additional Customer Service Resume Samples
Airline Customer Service Agent Resume Samples
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0-5 years of experience
Greeted customer upon arrival, took reservations and sell tickets upon request with high speed by not compromising customer care
- Planned route based on details provided by customer and computes ticket cost
- Answered inquiries regarding airplane emergency procedures
- Ensured passengers check-in and accommodation
- Assisted travelers with luggage and on-boarding check-in
- Rebooked passengers on late arrivals by maintaining customer satisfaction without compromising company guidelines
0-5 years of experience
Monitored and directed aircraft movement to and from the correct parking locations.
- Monitored the food supply for all the flights owned by the company.
- Helped the airline staff members for safe and consistent operations.
- Dealt with the passenger inquiries regarding the arrival and departure of flights and made sure that passengers get on board the correct flight.
- Handled computer system of the Airlines to generate flight reservations and issue boarding passes as well as airline tickets.
- Made public informational announcements
6-10 years of experience
Evaluate passengers and address threatening behaviors, concealment of contraband, and possible intoxication
- Deny boarding, when appropriate, to passengers presenting a possible security or safety threat
- Address passenger concerns regarding seating, connecting flight information, and special assistance
- Deliver flight release to crew, record baggage/passenger counts, and reconcile all counts/weights with crew
- Verify identification and travel documents to efficiently board passengers for an on-time departure
0-5 years of experience
Ability to work competently even for long durations.
- Committed to prompt service to customers for their outmost satisfaction.
- Handled transactions in a timely manner over sales, delayed, cancelled flights, and any issue related to lost/ damaged luggage.
- Passenger reservations, check-in, boarding and including security process.
- Provides pricing and delivery information, process orders, and prepares cash reports.
- Resolves customer requests, questions and complaints frequently requiring analysis of situations to determine best use of resources.
0-5 years of experience
Greeted and assisted all airline customers
- Escorted passengers to flights, with special attention to senior, disabled and minor passengers
- Checked in passengers and assisted them with ticketing, baggage and reservation procedures
- Routinely made announcements to update passengers
- Assisted passengers with rebooking itineraries
- Assisted passengers with rescheduling following flight interruptions
- Assisted passengers by making reservations, preparing and issuing tickets, calculating of fares and issuing of refunds
- Provided new employee training and ongoing employee development
0-5 years of experience
Perform all duties on passengers’ arrival
- Greeting, check -in passengers and verify passengers’ departure documents ( passport and legal entry documents)
- Issue boarding pass and check-in passenger baggage
- Assist unaccompanied minors and seniors with special help
- Direct passengers to immigration office and/or departure gates
- Comply with all security requirements
- Reschedule passengers with flight interruptions or further services
- Resolve customers’ complaints and other duties as delegated before boarding
- Boarding gate assistance, arrange all passenger on-board on time
- Handle all international flight passengers documentation after departure
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Airline Customer Service Agent
Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
