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Free Customer Service Supervisor cover letter example

Dear Ms. Meredith Powell:

I am writing to express my interest in the Customer Service Supervisor position based in Amsterdam.

I am an online customer experience professional, with 7 years of experience working for online companies. For the past three years I have held roles where I have focused on online customer service and support. Also, I hold a masters degree (MSc.) with focus on User Centered Design. During my master studies, I developed an interest in maximizing online customer experience and support.

Currently, I am a Customer Experience Manager for Elsevier, the leading scientific publisher (US$1B annual revenue). In this role, I am a business lead for customer experience improvement projects, such as the optimization of the Elsevier Store ecommerce experience, a social media service response program and a major localization project that seeks not only to localize, but also to integrate the multiple Elsevier portals (20+) into one. Furthermore, I am becoming involved in a major ecommerce integration of our 13-eBook and Book retailers (US$17M revenue, 6.8M visits in 2013) into one shop, helping develop a unique user experience that allows a single sign-on for account data customization. This integration aims to create consistency in our user experience and branding across the board. Through this eCommerce integration project, we also aim to leverage the high number of visitors on Elsevier.com (1M+ visitors per month) to impact conversion.

As Customer Service Supervisor, I must think ahead of what users will consider a fulfilling online experience that impacts retention and conversion. I do not settle for the existing online retail interaction models, but instead I constantly look to innovate by analyzing quantitative and qualitative customer data, attending seminars and studying benchmarking information. Online retail has actually become a pastime too, as I enjoy browsing innovative online retail stores and read specialized ecommerce literature.

Please find my CV attached. Do not hesitate to contact me for further questions.

Kind regards,

Ginger McCormick

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