Want a stronger cover letter?

Use our extensive library of professional cover letter examples as practical starting guides. You’ll also find ready-made content with our helpful Cover Letter Builder simply click, customize and download.

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How to Format Your Cover Letter

Visit our helpful cover letter format and writing guide for additional advice on how to customize your application, or read on to find customer service-related advice.

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  • Contact information:

    • Make sure your professional cover letter header matches your resume for a cohesive look. Include your name, phone number, and email.

  • Date and recipient's mailing information:

    • Visit the company’s directory to research the hiring manager and contact info. Add the date of writing, followed by the manager’s name, job title, and professional mailing address.

  • Greeting:

    • Begin the letter with a professional salutation. We prefer the following formal greetings: “Dear Mr./Ms. Last Name,” “Hello, Mr./Ms. Last Name,” or the last resort, “To whom it may concern.”

  • Introduction:

    • Add the name of the position and company, how you learned about it, and one customer service skill or accomplishment to advertise your suitability in this opening paragraph.

  • Body:

    • Use one or two paragraphs to elaborate on one or two accomplishments listed on your call center agent resume. The goal is to quantify your training further and prove your proficiency.

  • Closing statement:

    • In the final paragraph, reiterate your interest and qualifications. Express your eagerness to discuss your candidacy in an interview further.

  • Signature:

    • End the letter with a formal closing followed by your full name and, if applicable, your professional titles or certifications. Acceptable signatures include “Salutations,” “Best,” or “Regards.”

Use skills to personalize your call center agent cover letter

These resume skills and accomplishments can be a strong foundation for a compelling call center agent cover letter. Highlight your soft skills, hard skills and technical skills to show how you enhance customer experiences and contribute to the success of the company.

1
Active listening:

Attentively understanding customer concerns, asking clarifying questions, and responding with empathy and accuracy.

2
Adaptability:

Quickly adjusting communication style and approach based on the customer’s demeanor and the nature of the inquiry.

3
Call script adherence:

Skillfully following call scripts while maintaining a natural and engaging conversation with customers.

4
Conflict-resolution:

Calmly managing escalated situations, diffusing tensions and finding mutually agreeable solutions.

5
Customer relationship management (CRM):

Proficiently using CRM software to manage customer interactions, track issues and provide personalized support.

6
Data entry and documentation:

Accurately recording customer interactions, details and resolutions for future reference and analysis.

7
Keyboard shortcuts and tools:

Utilizing keyboard shortcuts and specialized software tools to navigate efficiently during customer interactions.

8
Language skills:

Fluently communicating in multiple languages to support a diverse customer base.

9
Multi-channel communication:

Effectively handling customer inquiries through various channels, such as phone, email, chat and social media.

10
Problem resolution:

Skillfully identify issues, analyze situations and offer appropriate solutions to ensure customer satisfaction.

11
Product knowledge:

Demonstrating an in-depth understanding of products or services to address customer queries and provide accurate information.

12
Quality assurance:

Ensuring adherence to call center standards and protocols, consistently delivering high-quality service and maintaining customer satisfaction.

13
Remote work technology:

Competence in using remote communication tools, virtual desktops and software to work effectively from a remote location.

14
Time management:

Efficiently prioritizing and managing customer interactions to meet response time targets and handle high call volumes.

15
Technical troubleshooting:

Proficiency in diagnosing and resolving basic technical issues customers may encounter with products or services.

Free Call Center Agent Cover Letter Example

Dear Mr. Green:

With this letter and the attached resume, I would like to express my sincere interest in the Call Center Agent position you have available. As a skilled communicator and problem-solver with 12+ years of experience ensuring outstanding customer service within high-volume call centers, I possess a wide range of knowledge and expertise that will allow me to contribute to the success of your company.

My background includes successfully enhancing customer response strategies, implementing new processes and managing overall customer service functionality to maximize loyalty, productivity and growth. Through my experience, I have become adept in overseeing various customer-facing responsibilities while demonstrating a steadfast commitment to maximizing customer service and satisfaction.

The following achievements demonstrate my qualification for this position:

1. Excelling in consecutive call center service and support positions since 2004 for The Company Store, Crate and Barrel and Pottery Barn, respectively; evaluating and recommending products to meet customer needs and expectations, entering customer orders into databases, investigating and resolving issues, and providing requested information to customers in a professional manner.

2. Promoted to assume additional responsibility of processing returns and exchanges for The Company Store within just four months of hire; subsequently chosen to train new hires on return and/or exchange protocols.

3. Four-time recipient of Employee of the Month award with Pottery Barn in recognition of outstanding customer service and support.

My proven dedication to optimizing customer service and sales success, along with my exceptional interpersonal, analytical, and time management talents, will contribute immensely to your company’s success.

Thank you for your consideration, and I look forward to speaking with you soon.

Sincerely,

Evelyn D. Dailey

 

This call center agent cover letter effectively demonstrates the job seeker’s experience, achievements and skills concisely yet impactfully. It presents a strong value proposition by highlighting their ability to contribute to the company’s success and showcasing their dedication to exceptional customer service. 

 

Add a Resume as a Foundational Base

A cover letter helps promote your resume — but your resume acts as an essential building block for your job search. This concise summary helps hiring managers trace your training, experience, skill development and accomplishments. The following help articles, online tools and samples can help you improve your resume. 

 

Call Center Agent Cover Letter FAQ

How does a call center agent cover letter impact my job application?

A cover letter introduces you to potential employers, highlighting your skills and enthusiasm. It’s a chance to show how your experience aligns with the role and make a memorable first impression.

How should I tailor my cover letter for applicant tracking systems (ATS)?

Tailor your cover letter with relevant keywords from the job description to optimize ATS visibility. Balance this with a compelling narrative that resonates with human readers for a successful application.

Are action verbs important in my cover letter, similar to my resume?

Absolutely. Action verbs convey your capabilities vividly. Use strong verbs like “resolved,” “coordinated” and “implemented” to illustrate your achievements and contributions.

How can I showcase my call center skills in my cover letter?

Share specific examples of critical thinking skills like resolving issues or handling customer inquiries or demonstrate interpersonal skills like empathy. Link these experiences to the job’s requirements, showcasing your fit for the role.

Can I reuse the same cover letter for different call center positions?

While you can use a template, personalize each cover letter for the specific job and company. Highlight why you’re a perfect fit, detailing how your skills match their needs for a more impactful application.