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Bilingual Customer Service Representative Resume Samples
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10+ years of experience
Delivered superior, sustainable financial performance with an average of 99.9% during the last 12 months which demonstrated that was a superior contributor and drove company performance effectively and realized value.
- Optimized value with customers and constituents by developing and implementing profitable solutions to address expectations, continuously receiving compliments from Customers and awarded monthly employee of the month several times during the year.
- Provided timely customer service and consistently met company’s service level goals by exceeding availability at 94.45 or higher during the last year with a minimum error margin of 2%.
- Served as a back up of the Net Agent Department constantly exceeding production by processing 328 online orders during last three quarters of the year.
- Served as a back up of the Spanish Emergency Service for outages by taking 100% of the calls on this queue.
- Worked flexible hours to ensure shift coverage.
0-5 years of experience
Received and process calls from customers, served as the end to end point of contact to resolve customer issues with impeccable customer service.
- Analyzed and resolved issues to ensure customer satisfaction with all aspects of services rendered.
- Verified and updated member information utilizing Fortuna database.
- Assisted manager with special projects, Spanish members follow up.
- Assisted RRT department with returned mail.
- Initiated customer contact to ensured satisfaction with service provided.
- Developed tickets requiring additional information in order to make a final determination on the disposition.
- Maintained a Quality score of 95% out of 100%.
- Provided first call resolution: provider inquiries, members (authorization, claims, enrollment and benefit questions)
- Answered calls from Medicare and Medicaid members, providing them with information about benefits and member education.
0-5 years of experience
- Greeted customer callers, provided information, transferred calls and took messages.
- Performed administrative tasks such as taking orders, scheduled appointments, placed work orders, and notified the proper individuals of telephone calls.
- Recorded customer information and assisted with placing orders and making payments.
- Assisted customers by answering billing inquiries, taking payments, exchanging merchandise and making necessary adjustments and credits.
- Walked customers through troubleshooting equipment, made notes of results, and made proper compensation/exchanges or placed work orders to resolve issues.
- Collected information from customer to set up accounts, make changes to existing accounts, complete contracts and place orders on behalf of the customer.
0-5 years of experience
answering 80 to 180 inbound calls daily for all United States efficiently and accurately moving from one call to another seamlessly, assist in the wide array of questions, working with all types of shipping companies to resolve shipping issues, working with 2 monitors and 9 different computer systems
- consistently ranking in the top 5 or 10 of 60 employees, highly effective at utilizing time in our systems to resolve dealer issues
- train customers on the Virtual office, assist in Audits and title situation, trained new hire at least 2 monthly
- promote and sale our brand name, encourage dealers to use more of their line of credit, notify dealers of upcoming promotions
0-5 years of experience
Performed a high volume of calls from customers requesting clarification of billing information.
- Deliver excellent customer service and demonstrate a high degree of professionalism.
- Performed mathematical operations to calculate if violation and billing statements are correct and accurate.
- Assigned to handle customer cases in both English and Spanish.
- Utilize computerize system to search and access customer information in our records management systems.
- Advised and assisted customer by explaining company policies and procedures, and negotiate contract terms and conditions.
- Office received various calls from customers requesting my service because they received a good customer experience.
0-5 years of experience
Provided customer service by responding to all inbound calls and written correspondences regarding Medical and Life Insurance policies.
- Processed policy loans; cancellations; ownership changes; bank charges; reinstatements; billing; collection; replacements and bank changes.
- Translated phone calls and insurance documents.
- Developed training program and trained new associates.
0-5 years of experience
Supported large accounts such as Sprint and Sterling Jewelers (Jared, Kay, etc.)
- Assisted both English and Spanish speaking customers nationwide
- Handled 75-125 inbound calls daily, answering questions and routing calls
- Helped customers with their account information, credit and billing, taking payments and placed online orders
- Worked as the main liaison between customers and store management to resolve merchandise quality concerns
- Negotiated and collected funds from customers as needed
0-5 years of experience
- Conferred with customers and clients to provide information about claims and service, kept records of customer interactions and transactions, recorded details of inquiries, complaints, and comments, as well as actions taken.
- Reviewed procedures with clients and doctors to determine course of action.
- Assisted providers with claim status and advised of documentation needed to reprocess denied claims.
- Worked with members, providers, and internal departments to resolve health care discrepancies with pharmacy and doctor offices.
0-5 years of experience
Managed diverse reservations for Luxury Desk, Hilton Front Desk and United Kingdom Front Desk)individuals in the United States and the United Kingdom
- Met and maintained high sales quotas for daily standards within Bilingual Department.
- Developed sales strategies to improve the overall functionality of customer service and sales quotas within the [company name] Bilingual Department.
- Offered exceptional and upscale customer service to United Kingdom front desk and Spanish Luxury Patrons.
0-5 years of experience
Responded and resolved inquiries and disputes from internal and external customers on risk-related policies and procedures.
- Assisted bankers in taking ownership of accounts with DM and/or MSC approvals.
- Reviewed and approved early closure for qualified accounts.
- Direct communication with internal and external departments to ensure great customer experience.
- Knowledge of Universal Workstation, OIB, CACS, HOGAN, CIV, Soft Phone and MS office.
- Handled foreign account closures.
0-5 years of experience
Provided daily support as the company’s only bilingual Spanish/English customer service representative.
- Earned management trust by serving as key holder, responsibly opening and closing store.
- Prepared and delivered large amounts of cash for bank transactions.
- Maintained up-to-date records at all times to meet compliance.
- Made outbound collection calls to increase the company’s monthly revenue.
0-5 years of experience
Processing enrollments into Medicaid and Medicare plans, utilizing both in-house system and operating CA State MEDS system
- Educating beneficiaries on the fundamentals of Medicaid and Medicare and plan options
- Verifying beneficiary information and protecting all PHI (personal health information)
- Reviewed all available resources to excel at projected goal
- Entered data into operating system and referring to correct entities
- Ensured to listen carefully all beneficiary concerns and responded accordingly
- Complied with all established quality related standards and expectations, accordingly available through company’s quality assurance webpage
0-5 years of experience
Answered a high volume of inbound calls in order to re mediate customer grievances in accordance with per-established company guidelines and procedures.
- Entered all relevant information regarding customer inquiries into proprietary logging and tracking system.
- Provided support to Customer Service department through the performance of ad hoc tasks.
- Provided detailed step-by-step instructions to customers concerning website navigation and browsing, order statuses, and tracking/payment issues using PayPal or Cyber source systems.
- Advised customers on newly available items and promotions to drive overall sales.
0-5 years of experience
- Managed multiple priorities and maintained effective results in a quota driven workplace.
- Responded to customer inquiries and request and resolved issues effectively and professionally.
- Utilized multiple call center support applications to efficiently assist customers.
0-5 years of experience
Assisted in an inbound and outbound call center for scheduling non emergency medical transportation reservations for multiple insurance plan beneficiaries, families, caregivers and medical providers.
- Resolved issues, questions or concerns for different transportation modes that include Mass transit, Gas reimbursement and Livery Car services offered by the company.
- Utilized problem resolutions and superior client servicing techniques to resolve customer issues.
- Provided products and services that best fit customer needs.
- Interacted with customers in a warm, helpful manner to build reliability and rapport.
0-5 years of experience
Provide exceptional customer service by responding to all inbound customer calls and written correspondence with a targeted first call resolution of 66.4%-YTD performance 69.15%
- Build rapport with each customer by actively listening to customer requests
- Retain policyholders who inquire about canceling through open listening, negotiation and policy review
- Proactively identify and communicate policy transactions and impact to customer billing, with a customer satisfaction target of 5.0
- Evaluate and make decisions regarding exceptions to payment plans and billing fees
- Manage time effectively to ensure department meets required service levels
0-5 years of experience
Provided a positive experience for customers by answering in-bound phone calls.
- Received 3 commendations from customers, and incentive awards twice for efficiency and quality of service.
- Promoted by supervisor to more challenging problem resolution calls.
- Documented complete and accurate information for each customer call.
0-5 years of experience
Work in fast paced call center managing multiple browsers, multiple tabs, window navigation and instant messenger tools.
- Took ownership of each customer while empathizing and prioritizing customer needs.
- Determined customer needs and provided appropriate solutions.
- Engaged in interactive dialogue with customers through active listening to approach problems logically and with good judgment to ensure the appropriate customer outcome.
0-5 years of experience
Bilingual Customer Service Representative- Main contact for English- and Spanish-speaking customers looking for answers about our credit cards. Help Customers by increasing their credit line, understanding payment options and promotional plans and finding ways to make good purchases more accessible.
- Answer inbound calls from customers regarding their credit card inquires
- Resolve credit inquiries on new accounts and authorize sales on existing accounts
- Achieve the highest level of customer satisfaction through one call resolution
- Utilize professional techniques to generate additional revenue
- Maintain and improve customer/client relations in a General Retail-oriented environment
- Consistently improve overall activation and retention of cardholders
0-5 years of experience
- Assisted over 80 calls per day with the intent of providing excellent customer service.
- Answered questions from providers regarding their patient’s benefits.
- Answered questions from members regarding their dental plan.
- Documented the nature of all calls into the member notes system.
- Retrieved voice mail messages and returned calls within 24 hours.
0-5 years of experience
Developed exemplary customer service skills.
- Worked one-on-one with employees and co-workers to maintain individual and high team performance levels to reach call center goals.
- Maintains high call quality by working with Quality Assurance to improve performance.
- Provides positive leadership by example through demeanor, site floor awareness, and interaction with others.
- Multitasks to provide exceptional service to global clients by responding to e-mails and inbound telephone calls.
- Adapted to a fast-paced work environment with monthly performance evaluations.
- Provided resolutions to escalated customer issues.
0-5 years of experience
Handled incoming calls in a proficient and courteous manner, as well as following HIPPA privacy guidelines.
- Analyzed and resolved pharmaceutical and or complaint related grievances.
- Successfully met call grade goals and documentation proficiency.
- Completed caller and or member requests throughout calls.
6-10 years of experience
8 years of experience providing customer support in busy call center for Plywood industry.
- Handle customer inquiries, complaints, material and order questions.
- Locate resources for problem resolution and design best-option solutions.
- Commitment to customer service strong ability to build productive relationships, resolve complex issues and win customer loyalty.
- Strong customer ability to adapt to new systems and methods quickly with a minimum of instruction.
- Order entry, data entry, PBX Operator
0-5 years of experience
Enrolling new customers, offering new products and services to existing customers.
- Initiate service orders and provide service order status updates.
- Route escalated customer issues to higher level employees for resolution
- Processing correspondence and updates on customer accounts while simultaneously using 6 systems
- Processing refunds, compensation requests & changes to accounts
- Manage billing questions, process payments, process disconnect and shut off notices
- Provided excellent customer service for the market leader in Customer Service Management for electric, water, and gas in North America
0-5 years of experience
- Interfaced with customers over the telephone daily to trouble shoot and resolve complaints.
- Organized and scheduled transactions for pick-up.
- Prevented fraud on a daily basis.
0-5 years of experience
- Interfaced with customers over the telephone daily to trouble shoot and resolve complaints.
- Organized and scheduled transactions for pick-up.
- Prevented fraud on a daily basis.
0-5 years of experience
- Handled approximately 100 inbound and outbound calls daily for third party power company
- Provided support for account records, insurance and hardware protection, power outages, and other information
- Upsold and cross-sold to 15-20% of clients on support calls
- One of six representatives supporting clients in Spanish and French
- Serial recipient of Outstanding Performance Reward for customer service
0-5 years of experience
- Responded to customer inquiries with a strong focus on troubleshooting
- Received orders for installation, disconnection, service/repair or changes in cable and phone service
- Managed over 5 staff members, handled all customer service issues.
- Sales and inventory control
- Managed and motivated the staff to meet there daily, weekly, and monthly goals
- Opened and closed register at beginning and end of business day
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
