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Customer Service Manager Resume Samples
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0-5 years of experience
Completed 3 vehicle maintenance courses enhancing my expertise of global deicers, 60K cargo loaders, and hybrid vehicles, while completing an additional 256 hours of class earning 8 credits towards Associates Degree.
- Inspected, maintained and repaired 385 general and special purpose vehicles and equipment valued in excess of $60M.
- Filled a two week manager position leading 9 technicians, fixing over 327 work order services, reaching a 92.4% mission capable rate, highest in 4 years.
- Volunteered over 60 hours to local programs, cleanup crews and businesses.
- Received highest rating possible on all 4 performance reports of military career.
- Awarded the Air Force Achievement Medal for meritorious work.
6-10 years of experience
Assisted in the daily operations of a fee based program for 142 children ages 6 weeks-12 years
- Contacted potential families and followed up on center visits
- Followed all local and state childcare regulations to ensure a safe environment for families
- Coordinated company trainings as directed by Executive Director
- Developed and implemented company forms and best practices
0-5 years of experience
Lead team of 32 customer service and solutions representatives
- Achieved "Best in Quest" recognition for all corporate metrics including First Call Resolution, Average Speed of Answer, Call Quality, Capture Rate and Service Factor
- Established individual productivity and quality metrics to compliment corporate-specific metrics
- Created and implemented competitive customer service program (Fantasy Customer Service) which resulted in improved employee engagement and customer satisfaction scores
- Successfully integrated dispatch into customer service from logistics
- Successfully collaborated with the sales department for client on-boarding and training in-services for clients, resulting in more effective and efficient on-boarding and improved client satisfaction and loyalty
0-5 years of experience
Daily interaction with Sales Team, Customer Service Team and Buyers to ensure customer needs are implemented and met
- Participated in Key Cross Functional Meetings as the representative for the Sales / Customer Service Department to discuss goals and future growth for customer accounts
- Trained all Sales / Customer Service team members on the companies Operating System Microsoft Dynamics AX
- Coordinated and Processed all New Customer / Vendor paperwork for internal functions as well as customer requirements
- Organized companywide Customer Kickoff meetings to ensure flawless execution of all new Customer or Programs
- Managed Discontinued Items Process and Coordinated all Closeout Sales for the company
0-5 years of experience
Responsible for the management of customer service desk, cashiers, greeters, cart staff, and money center.
- Fulfilled the transactions of register overrides and loans.
- Scheduled breaks and lunch hours for cashiers, adjusted schedules as needed.
- Delegated maintenance/cleanliness responsibilities of register area.
- Resolved customer complaints and addressed concerns with employees.
- Provided input regarding employees to management for regular reviews.
0-5 years of experience
Initiated new marketing tools such as social media, video content, public relations services, tradeshows and events to further the reach of the company.
- Strategized long and short term goals for business development tactics.
- Monitored and maintained brand image through business model change.
- Researched and compiled prospect lists for five person sales team.
- Managed a customer service team that encompasses logistics support, auditing duties, data analysis, and customer complaints.
- Developed procedures to ensure that all customers are receiving the data they request in a timely and efficient manner through their sales person
- Prepared and executed all media tours including The Wall Street Journal, NPR and Newsweek.
0-5 years of experience
Ensured accurate cash management which included verifying/overriding voids, approving discounts, monitoring daily cash drawer drops, and restocking employee cash drawers
- Provided backup assistance as needed for all front-end employees
- Handled all escalated customer issues by working toward a win-win solution for both the store and the customer
- Trained associates regarding company policies and task-specific requirements to successfully complete their job
- Facilitated scheduling and managed the daily activities for up to 60 employees
- Monitored store traffic and opened additional cash registered when needed
- Executed customer returns and exchanges
- Answered 30-50 telephone inquiries per shift using a multi-line phone system
- Balanced cash registers, daily cash receipts and completed required paperwork prior to the end of each shift
- Offered alternatives to customer returns in an effort to reduce store return levels
- Assisted customers with merchandise location by calling other stores
6-10 years of experience
Supervising cashiers and courtesy clerks
- Produced weekly work schedule to meet business needs while controlling labor costs
- Hired employees and arranged for training and orientation
- Maintained cashier productivity
- Mentored and developed management trainees to prepare for promotion
- Responsible for store safety conditions and cleanliness
0-5 years of experience
Developed a claims process in regards to what information was needed for each claim.
- Created an outlet for customers to contact that would get them directly in touch with a claims specialist.
- Developed a process that on each claim our suppliers would receive a chargeback if supplier was at fault.
- Ran weekly meetings involving each claim for the week and how the problems would be corrected.
- Handled from start to finish every big claim that was received from contacting customer to final solution internally and with the customer.
- Made final decision on every claim and reviewed weekly with finance director
0-5 years of experience
- Supervised and assigned duties to workers and scheduled break periods
- Listened and resolved customer complaints
- Examined returned merchandise and determined proper procedure as per company policies
- Processed monetary transactions utilizing internal electronic and computerized systems
- Performed basic accounting and bookkeeping procedures
- Working with team members to achieve departmental sales goals, while providing quality customer service
Customer Service Cover Letter Examples
