Dear Mr. Hargrove:
I am submitting my resume to be considered for the advertised position of Support Engineer at Tradoc. I have a solid background in this field from past work experience and an education that will allow me to greatly contribute to the company in this role.
My degree in information technology provided me with the strong foundation to pursue work as a Support Engineer. I served as a Support Engineer at JQ Technologies, where I provided desktop software and hardware support to a wide range of clients and products. With my comprehensive experience performing repair and maintenance services for a variety of technical needs, I am confident that I can make a substantial impact on your business’s success as your new Support Engineer.
My qualifications and experience include the following:
Implemented a quarterly customized training program for the team that helped reduce the time to closure of technical issues from 35 days to 20 days.
Helped establish new processes and procedures on responding to various security incidents, significantly increasing response time and improving overall customer service.
Solved complex troubleshooting problems with various network devices and triaged them to appropriate groups as needed.
Answered and resolved level 1 support issues as well as being the lead on all escalated level 2 and level 3 support calls.
With my dedication to applying technical knowledge and judgment to meet requirements and solve problems, I believe I would be an excellent addition to your service team. I look forward to discussing the position with you further.
Thank you for your consideration.
Kaitlyn M. Massey