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Membership Manager Resume Samples
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0-5 years of experience
The largest independent state lodging association in the United States, providing legislative, educational,
marketing, and profit-oriented programs for over 1200 property members.
- Maintained a minimum of 130 outbound sales calls per week to prospective members
- Implemented new Membership Recruitment Plan increasing membership totals 100% within 2 year
- Exceeded goal of new member recruitment and revenue in 2006 by 20%
- Increased attendance by 50% at 2006 annual conference with improved topics and speakers
- Participated in the development and implementation of Membership Marketing Plans and Strategies
0-5 years of experience
- Generated $1.2 in membership sales, exceeding budget by $80,500
- Responsible for management of membership database, membership billing procedures and dues processing
- Implemented new recruitment program and increased committee volunteers by 33% and volunteers for annual conference by 25%
- Improved membership registration process by launching an online system which reduced staff manual processing procedures and improved new member experience
- Served as main customer service support for all member inquires
- Supervised the Membership, Leaders of Today & Tomorrow and Volunteer Development Committees consisting of 80 volunteers. Lead all conference calls, implemented strategic planning, goal assessment, and management of all committee conference events.
0-5 years of experience
FCE is a leading provider of outsourced Health and Welfare benefit solutions to employers eligible for fringe benefit plans.
- Oversaw over 22k client employees benefit enrollments, eligibility requirements, Cobra, and premium processing.
- Supervised staff of 15 Membership Analyst.
- Monitored and tracked Fringe contributions and funding from clients to ensure timely and accurate postings.
- Evaluated company reports and processes and addressed issues proactively.
- Assessed and assigned clients to Analyst based on experience and workload.
- Ensured staff followed and adhered to client plan documents.
10+ years of experience
Recognized for elevating position with professionalism, leadership/communication skills and database knowledge.
- 50% membership growth through recruitment, retention and reinstatement efforts, increasing renewal and participation rates.
- Initiated the move from a print membership directory to online.
- Planned and implemented volunteer staffing at AWNY events (over 40 a year) to promote membership and member programs/services.
- Staff liaison on membership, mentoring and advertising career conference committees including surveys and analysis.
- Wrote, edited, or contributed to e-mail communications, reports, and website content.
- Led development of tag line for use in promotional materials.
- Selected, trained and mentored interns.
0-5 years of experience
Staffed and trained high performing sales team which are currently exceeding EFT budget over 110% and year over year performance by a 20% growth
- Cross trained Service Team to be aligned with company sales training techniques which assisted in a Total Revenue growth of over 30%
- Helped generate Club Business Plan in absence of Club Manger
- Created monthly meetings with other Membership Managers in district to discuss best practices, training opportunities and coaching clinics
- Conduct daily sales training with management and sales teams
0-5 years of experience
Responsible for membership sales and retention, as well as membership renewal process. Maintained membership database. Increased Chamber membership to 440 members.
- Prepared monthly membership report for Chamber Board and Ambassadors meetings. Recorded and transcribed minutes from meetings.
- Increased Chamber advertising revenue by 500%.
- Produced bi-weekly e-newsletter, Focus on Fort, which is sent to over 1,000 member contacts. Doubled revenue for Focus on Fort advertising.
- Produced B2B e-news blasts for Chamber members.
- Planned and organized quarterly member Business After Hours and monthly Chamber Lunch and Learn series.
0-5 years of experience
Increased number of Museum Members by 42%, and revenue by 45%
- Created and implemented annual membership plans and events
- Prepared and administered department budget
- Supervised and prioritized workload of the development staff
- Launched the Museum's first member e-newsletter and e-renewal programs
- Managed the development and production of print and digital membership collateral
0-5 years of experience
- Increased revenue 19.5% in 2015 in an industry that only saw 2.9% growth nationally
- Expanded membership 70% and increased gross revenue by 36% over a three-year period
- Marketed an on-line presence for the company through successful social media campaigns across multiple platforms
- Updated, processed, and controlled member accounts and account receivables
- Created thorough, accurate, and timely reports for all charges, transactions, and financial activity
- Presented reports, documents, data, and analysis of payroll, accounts receivable, inventory, sales, cash flows, and reports for miscellaneous other areas of the business
0-5 years of experience
Retained more than 3,000 members, both professional and collegiate/new graduate members as well as 27 professional chapters and 50 collegiate chapters: chapter compliance, chapter dues, chapter dues reports, chapter startups and general questions
- Created monthly membership and management reports for national board review
- Supported the Executive Director and National Board in facilitating membership marketing opportunities: direct mailing, promotional e-mails, research, renewal notices and membership packets
- Maintained the membership database of more than 10,000 members: updating profiles, inputting gift information, inputting notes, generating lists for mailings
- Provided guidelines to prepare for annual professional development conferences nationwide: registration, award entries, marketing, and sponsorship
- Increased prospective members with the use of social networking tools and introducing new media tools: LinkedIn and Facebook
0-5 years of experience
Executed the management of box office operations, front office reception, ticket sales, customer service and the membership program for small non-profit concert promotion and production company
- Operated the membership program by selling membership subscriptions, developing membership retention analytics, generating acknowledgment letters and organizing monthly renewal campaigns
- Organized mass membership renewal campaign resulting in $10,000 in sales and the return of 85 lapsed members
- Maximized the operational functions of the organization's ticketing system and CRM database
- Directed ticketing operations through selling tickets, processing orders, building events, compiling and distributing will call orders, creating guest lists and mailing ticket orders
- Generated weekly ticket sales reports, updated total sales report after every event and managed reconciliation and consignment reports
- Coordinated ticketing logistics with other venue's box office's while managing WMI ticketing operations at individual events
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