Membership Manager Resume Examples

Membership Manager

The largest independent state lodging association in the United States, providing legislative, educational,
marketing, and profit-oriented programs for over 1200 property members.

• Maintained a minimum of 130 outbound sales calls per week to prospective members
• Implemented new Membership Recruitment Plan increasing membership totals 100% within 2 year
• Exceeded goal of new member recruitment and revenue in 2006 by 20%
• Increased attendance by 50% at 2006 annual conference with improved topics and speakers
• Participated in the development and implementation of Membership Marketing Plans and Strategies

Membership Manager

• Generated $1.2 in membership sales, exceeding budget by $80,500
• Responsible for management of membership database, membership billing procedures and dues processing
• Implemented new recruitment program and increased committee volunteers by 33% and volunteers for annual conference by 25%
• Improved membership registration process by launching an online system which reduced staff manual processing procedures and improved new member experience
• Served as main customer service support for all member inquires
• Supervised the Membership, Leaders of Today & Tomorrow and Volunteer Development Committees consisting of 80 volunteers. Lead all conference calls, implemented strategic planning, goal assessment, and management of all committee conference events.

Membership Manager

FCE is a leading provider of outsourced Health and Welfare benefit solutions to employers eligible for fringe benefit plans.

• Oversaw over 22k client employees benefit enrollments, eligibility requirements, Cobra, and premium processing.
• Supervised staff of 15 Membership Analyst.
• Monitored and tracked Fringe contributions and funding from clients to ensure timely and accurate postings.
• Evaluated company reports and processes and addressed issues proactively.
• Assessed and assigned clients to Analyst based on experience and workload.
• Ensured staff followed and adhered to client plan documents.

Membership Manager

Recognized for elevating position with professionalism, leadership/communication skills and database knowledge.

• 50% membership growth through recruitment, retention and reinstatement efforts, increasing renewal and participation rates.
• Initiated the move from a print membership directory to online.
• Planned and implemented volunteer staffing at AWNY events (over 40 a year) to promote membership and member programs/services.
• Staff liaison on membership, mentoring and advertising career conference committees including surveys and analysis.
• Wrote, edited, or contributed to e-mail communications, reports, and website content.
• Led development of tag line for use in promotional materials.
• Selected, trained and mentored interns.

Membership Manager

Staffed and trained high performing sales team which are currently exceeding EFT budget over 110% and year over year performance by a 20% growth

• Cross trained Service Team to be aligned with company sales training techniques which assisted in a Total Revenue growth of over 30%
• Helped generate Club Business Plan in absence of Club Manger
• Created monthly meetings with other Membership Managers in district to discuss best practices, training opportunities and coaching clinics
• Conduct daily sales training with management and sales teams

Membership Manager

Responsible for membership sales and retention, as well as membership renewal process. Maintained membership database. Increased Chamber membership to 440 members.

• Prepared monthly membership report for Chamber Board and Ambassadors meetings. Recorded and transcribed minutes from meetings.
• Increased Chamber advertising revenue by 500%.
• Produced bi-weekly e-newsletter, Focus on Fort, which is sent to over 1,000 member contacts. Doubled revenue for Focus on Fort advertising.
• Produced B2B e-news blasts for Chamber members.
• Planned and organized quarterly member Business After Hours and monthly Chamber Lunch and Learn series.

Membership Manager

Increased number of Museum Members by 42%, and revenue by 45%

• Created and implemented annual membership plans and events
• Prepared and administered department budget
• Supervised and prioritized workload of the development staff
• Launched the Museum's first member e-newsletter and e-renewal programs
• Managed the development and production of print and digital membership collateral

Membership Manager

• Increased revenue 19.5% in 2015 in an industry that only saw 2.9% growth nationally
• Expanded membership 70% and increased gross revenue by 36% over a three-year period
• Marketed an on-line presence for the company through successful social media campaigns across multiple platforms
• Updated, processed, and controlled member accounts and account receivables
• Created thorough, accurate, and timely reports for all charges, transactions, and financial activity
• Presented reports, documents, data, and analysis of payroll, accounts receivable, inventory, sales, cash flows, and reports for miscellaneous other areas of the business

Membership Manager

Retained more than 3,000 members, both professional and collegiate/new graduate members as well as 27 professional chapters and 50 collegiate chapters: chapter compliance, chapter dues, chapter dues reports, chapter startups and general questions

• Created monthly membership and management reports for national board review
• Supported the Executive Director and National Board in facilitating membership marketing opportunities: direct mailing, promotional e-mails, research, renewal notices and membership packets
• Maintained the membership database of more than 10,000 members: updating profiles, inputting gift information, inputting notes, generating lists for mailings
• Provided guidelines to prepare for annual professional development conferences nationwide: registration, award entries, marketing, and sponsorship
• Increased prospective members with the use of social networking tools and introducing new media tools: LinkedIn and Facebook

Box Office and Membership Manager

Executed the management of box office operations, front office reception, ticket sales, customer service and the membership program for small non-profit concert promotion and production company

• Operated the membership program by selling membership subscriptions, developing membership retention analytics, generating acknowledgment letters and organizing monthly renewal campaigns
• Organized mass membership renewal campaign resulting in $10,000 in sales and the return of 85 lapsed members
• Maximized the operational functions of the organization's ticketing system and CRM database
• Directed ticketing operations through selling tickets, processing orders, building events, compiling and distributing will call orders, creating guest lists and mailing ticket orders
• Generated weekly ticket sales reports, updated total sales report after every event and managed reconciliation and consignment reports
• Coordinated ticketing logistics with other venue's box office's while managing WMI ticketing operations at individual events