Help Desk Technician
Deliver product installation technical support via phone, email, and web to 10 to 15 clients daily. Install and configure computers, telephones, VoIP, and peripherals in client locations. Perform troubleshooting on computer hardware, printers, software, and IP networks. Complete basic installations such as pulling cable and mounting devices. Schedule customer appointments. Train customers to configure and install computer programs and hardware.
- Demonstrated technical aptitude and problem solving skills by removing computer virus without reformatting entire hard drive.
- Recognized by superiors for exceptional work and diligence. Dedicated team member, resolved computer issues and repaired problems during off-hours and at home.
- Improved client computer functionality and speed by installing virus programs and running optimization programs, which boosted client satisfaction.