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Help Desk Specialist Resume Samples
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6-10 years of experience
Provide technical support for diverse users nationally and internationally
- Diagnosed, troubleshot and resolved a wide range of software, hardware and network issues
- Handled an average of 30 calls per day and prioritized and escalated issues where required
- Installed, configured and modified hardware and software to ensure optimal performance
- Monitored, logged and tracked all phases of help desk support
- Perform set up of wireless internet services for new customers
- Provide customer service support to internet and network users
6-10 years of experience
Responsible for ensuring quality customer support for over 800 users via phone and e-mail, and determined
appropriate troubleshooting procedures and remedial actions.
- Created documentation of policies and procedures for various daily account and systems management tasks and user training.
- Performed End-user and IT Staff training on in-house and third-party applications.
- Planned and coordinated hardware rollout based on user needs and determined requirements and site
- Coordinated and managed work being done by consultants in providing network support services.
0-5 years of experience
Provided Tier I contact and incident resolution to customers with hardware, software, and application issues.
- Supported data transfer across multiple secure networks.
- Planned and supported Emergency Action Planning activities for multiple scenarios.
- Monitored and troubleshot multiple complex networks according to established Standard Operating Procedures.
6-10 years of experience
Installed, maintained and supported desktop computer hardware and software.
- Recommended systems modifications to reduce user problems.
- Supported and troubleshot user requests.
- Interacted with other IS groups to restore service and/or identify and correct core problems.
- Responsible for managing or participating in special projects as assigned.
- Created and maintained Information Services documentation as required.
- Followed and improved Information Services area processes.
0-5 years of experience
- Answered tech support hotline to assist users with variety of technical problems within 10 offices across the state of Wisconsin
- Performed hardware/software installations, upgrades, repairs, and maintenance
- Created and managed end user accounts using Active Directory
- Produced and managed email accounts using MS Exchange
- Handled purchasing new hardware for users when needed
- Aided in Citrix support for users
6-10 years of experience
Provided both help desk and laptop support for Dell, IBM and other systems.
- Answered incoming calls, determined user needs and provided appropriate solutions.
- Interfaced with vendors for technical support and fixes.
- Completed memory and card installation, reconfigured systems, replaced defective hard drives as needed with new drives with approved image.
- Maintained detailed inventory reports; issued and retrieved laptop computers.
- Supported the Health Service Management Program by managing the laptop asset inventory.
- Scheduled the issuances of laptop systems according to data in Access database and notified coordinators of itinerant staff schedule for pick-up.
- Entered and verified data into Access database, inventory of 1600 systems.
- Obtained proper signatures on Loaned Equipment List, Loaned Agreement, Electronic Signature form and Returned Equipment Receipt forms.
- Assisted with laptop training.
0-5 years of experience
Provided phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and enterprise applications.
- Served as the initial point of contact for troubleshooting hardware/software PC and printer issues
- Assisted tier II with software rollout and upgrades.
- Set up new employee equipment and trained end users on enterprise applications.
0-5 years of experience
Troubleshoot user support calls from local and remote offices.
- Created computer image and managed the deployment of new hardware.
- Deployed and manage Microsoft Systems Center Configuration Manager
- Administer Summation Enterprise Litigation Support software
- Help manage and maintain Microsoft Windows Active Directory
0-5 years of experience
- Provided Tier II technical phone and desktop support for Windows workstations.
- Assist application users by providing prompt responses, training one-on-one and in groups, and in reactive and proactive problem solving.
- Provided support for both Office 2003 and 2007 platforms
- Responsible for checkouts and returns of loaner pool.
- Created, and updated training presentations and user manuals
- Works cooperatively with key team members, clients and vendors
- Daily tasks include creating, closing and updating troubleshooting tickets
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
