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Additional Customer Service Resume Samples
Client Service Representative Resume Samples
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0-5 years of experience
Provided operational support effectively ensuring all operational functions are completely and properly performed by the staff while conveying a feeling of trust, service, security and satisfaction.
- Increased total financial product sales exceeding goals consistently by engaging clients proactively and delivering professional, concierge service.
- Completed special projects as delegated by management.
- Established and developed strong internal partnerships in all areas of business.
- Personally increased client satisfaction and brand loyalty to the highest measure as calculated by the Gallup organization.
- Recognized by Regional Management as an effective team leader.
0-5 years of experience
Prepared and processed incoming and outgoing purchase orders.
- Procured and analyzed pricing terms from multiple sources and compiled quotes and proposals to be delivered to clients within a tight deadline.
- Developed new customer relations through telephone contact and sales activity.
- Increased customer loyalty through consistent and prompt service.
- Successfully resolved five or more client issues per month.
- Increased procurement of promotional printing needs in the area.
- Set up new clients to use online internet portal for ordering.
0-5 years of experience
Audited confidential medical documents and generated reports to assist customer service and clients with maintaining up-to-date records.
- Trained all new hire temporary representatives on the auditing processes.
- Personally managed and maintained 40-50 clients with 100 or more employees, dealing directly with HR managers, brokers and carrier representatives.
- Developed client relationships and received multiple complimentary emails of exemplary service.
- Trusted by management to handle sensitive clients and assist in formulating and implementing resolution in an urgent manner.
0-5 years of experience
Coordinated the relocation appraisal process for professional relocation management companies.
- Main point of contact between clients and appraisers throughout the entire life cycle of an individual file from origination to completed package delivery to client.
- Communicated effectively with appraisers to ensure order was processed timely while following industry regulations.
- Maintained professional relationships with client contacts to ensure top-notch customer service was delivered.
- Managed multiple client specifics requirements and guidelines.
- Received "Rookie of the Year" Award in 2011, "Teamwork" Award in 2012 and "Performance" Award in 2013.
6-10 years of experience
Demonstrated mastery of customer service call script within specified time frames.
- Performed weekly home visits on unreachable clients.
- Conducted needs' assessments and referred clients for financial, social medical assistance and services.
- Collected and entered statistical data into designated internal systems.
- Provided training to new staff members.
- Collaborated with community leaders, organizations, and public agencies to promote organization's program.
0-5 years of experience
Primary liaison between customers and delivery drivers regarding all service related issues.
- Coordinated resolutions of customer issues related to pricing, deliveries.
- Assisted in planning, prioritization and processing of customer orders.
- Provided technical assistance to delivery drivers.
- Assisted HR personnel with processing background checks and driving records.
- Developed and presented training curriculum for driver orientation and radio training.
0-5 years of experience
Provided support to the sales team, ensuring all sales and service objectives were met
- Created an efficient process for incoming/outgoing clients processes
- Reviewed and issued audits on account information and processes
- Solved problems at all stages of the customer life cycle
- Answered inbound calls in support of customer needs
0-5 years of experience
Provided stellar customer service to private aviation clients and crew.
- Utilized FBO program to process flight information and invoices.
- Communicated and ensured completion of arrival and departure needs specific to individual client.
- Completed reports, answered phones and provided concierge services.
- September 2008 Employee of the Month.
0-5 years of experience
- Served as the relationship contact for 150+ clients.
- Led onboarding/implementation of new clients.
- Performed client service functions including execution of daily financial transactions, issue/problem resolution, client education and account maintenance.
- Supported pre-sale process for prospective clients, including presentation and collateral development.
- Collaborated with IT developers to define infrastructure upgrades and maintenance requests, including the development and testing of a newly acquired in-house SQL database.
0-5 years of experience
Worked with clients that needed assistance on consolidating their credit card debts.
- Provided outstanding customer service to clients regarding their accounts.
- Updated the client budget and any other changes that the client requested.
- Recommended solutions within the customer budgets to ensure successful completion of program.
- Crossed trained with the billing department.
- Obtained billing and account balances from clients credit card companies.
- Educated and provided personalized credit counseling to Bright Scores users.
0-5 years of experience
Served as a client service representative for a limousine service with a fleet of 10-vehicles.
- Responsible for filling in for company drivers 5% of the time.
- Responsible for follow-up calls to ensure customer satisfaction.
- Maintained quarterly and holiday mass mailings to inform clients of current promotions.
- Responded to client complaints in a timely fashion, ensuring a win-win course of action.
- Assisted office manager with projects as needed.
- Maintained client databases and performed cold calling twice a year.
- Voted most valuable employee 3-quarters in a row.
0-5 years of experience
- Effectively serviced a block of business on a client level representing over 5,000 covered medical lives
- Coordinated and resolved service related issues for internal and external customers
- Primary point of contact for human resources management, company executives and broker/producers
- Coordinated and facilitated on-site and off-site meetings, conference calls and training seminars for clients and their employees
- Created and implemented customer specific marketing material using various means of media
- Provided verbal and written communications to broker/producers, clients and employees regarding benefits and action plans
0-5 years of experience
Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information
- Confirmed patient information and verified insurance
- Filed and submitted claims
- Maintained patient privacy and confidential patient information
- Remained up-to-date with all insurance requirements, including the details of patient financial responsibilities, fee-for-service and managed care plans
- Identified errors and re-filed denied/rejected claims
6-10 years of experience
- Overseen and assist the with Special Projects, Technical Support, Consumer Assistance departments with Special Handling request, CARS and Agent Bureau disputes from the client’s and the consumers.
- Investigated and resolved 4 high volume Public Record projects per month for bankruptcies, judgments and liens.
- Performed file maintenance functions by updating information on 100 credit files per day per valid documents submitted by management and reporting clients.
- Prepared four specialized reports monthly for account management.
- Adherence to applicable Fair Credit Reporting (FCRA), Fair and Accurate Credit Transaction Act (FACTA) and other related applicable laws and regulations.
- Ensured data integrity of the credit file by performing monthly audits to trace clients that are not in compliance with Fair Credit Reporting Act (FCRA).