Remote Support Engineer/ Purchasing Manager
Provide first level support to local and remote high end clientele in a networked environment via telephone, remote sessions, e-mail and desk side visits. Including but not limited to, desktop/laptop (Microsoft XP/Vista/7, Dell, Lenovo, HP) repair and maintenance, Blackberry/Iphone set up and synchronization, client workstation and VoIP troubleshooting/repair, email set up and synchronization/repair. Printer networking, repair and installation.
- Installation, configuration and troubleshooting of VoIP phones and equipment (Polycom/ Cisco). VoIP changes including number assignments and extension changes, caller id functions and calling options.
- Delegation of pending projects and work assignments to various departments and Networking Team Senior Engineers.
- Responsible for ordering/communication between vendors to order parts and products for projects, repairs, installations and upgrades. Microsoft, Cisco, Polycom, Control4, Apple, Dell etc.