Customer Service Manager Resume Sample

Service Writer Resume Examples

Service Writers are responsible for facilitating transactions between companies and their customers. These experts usually work for automotive companies and perform duties like tracking repairs, processing warranties, updating customer records, preparing cost estimates, answering to customer inquiries, and scheduling technicians. Based on our collection of resume samples, these professionals should demonstrate product knowledge, customer service orientation, organization skills, computer competencies, and communication. Eligible resumes make display of a high school diploma and previous experience in the field.

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Service Writer Skills

Successful Service Writers enjoy interacting with people. They are empathetic and patient because they know how important a functioning car is to someone's everyday life. Employers also are seeking candidates with the following skills:
  • Multitasking, to handle multiple customers at the same time and to manage information coming in from various directions, such as phone calls or in-person updates from mechanics
  • Paying attention to detail so that all work is performed to the customer's satisfaction
  • Maintaining a calm, professional demeanor when customers or staff members get stressed
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Service Writer Education and Training

Service Writers often possess a high school diploma (or the equivalent). Post-secondary training in automotive maintenance and repair will help catch a hiring manager's eye, as will previous experience in customer service.
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Service Writer Resources

To become a great Service Writer, first be a great reader! These four books will help you decide if you are a good match for the occupation and how to improve your skills when you land a Service Writer position.

Service Writer/Advisor Basics: A Basic Explanation of the Requirements and Duties for Those Exploring Service Writing as a Career by Charles P. Hillier - This reference book discusses what it takes to be a successful Service Writer and offers suggestions on how to see car repair from the customer's perspective.

Ferguson's Careers in Focus: Automotives by Ferguson Publishing - Covering 19 different career possibilities for car enthusiasts, this book provides information helpful to becoming a Service Writer as well as a good introduction to all the roles performed at automotive shops.

Automotive Service Management: Total Customer Relationship Management by Mitch Schneider - The author of this book is a National Automotive Service Advisory Panel member and former host of the "Tech Tips" segment on the popular Truckin' USA television show, so he knows a thing or two about the industry. Readers will gain a greater understanding of relationships with consumers, how to measure satisfaction and the importance of loyalty.

Extra Mile: 500 Customer Service Tips for Success: Tools to Attract, Satisfy and Retain Even the Most Difficult Customer by Tycho Press - Happy customers keep coming back, so it's in the best interest of Service Writers to do what they can to provide a positive experience. Filled with real-life scenarios and customer service secrets of business giants, reviewers praise the book for being "straight forward," "well-written" and "insightful."

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