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Call Center Operator Resume Samples
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Candidate Info
years in workforce
years at this job
Human Relations
Call Center Operator
Maintains schedule for Physicians, Nurses, Therapists, and Care Coordinators
- Answer phone line promptly and courteously, retrieve and take accurate messages, and schedule appointments
- Supervised children on a daily basis to ensure they were learning and interacting
- Preparing food for the facility according to the lunch guidelines
- Administered and prepared step plans with the assistance of parents for the child development curriculum
Candidate Info
years in workforce
years at this job
Biology
Call Center Operator
- Directed and managed 100+ calls in queue per shift to improve call flow.
- Made reasonable procedure exceptions to accommodate unusual patient requests.
- Facilitated information flow between patient, insurance management, operations and quality assurance to guarantee call center objectives were met.
- Collected customer feedback and assisted in making progress to exceed patient satisfaction goals.
Candidate Info
years in workforce
months at this job
Customer Service
Call Center Operator
Conferred with customer by telephone to provide information about products or services, or obtained complaints
- Checked to ensure the appropriate changes were made to resolve customer's problems
- Kept records of customer interaction, recording details of inquiries, complaints, or comments, as well as actions taken
- Obtained and examined all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that caused incident
- Investigated claims adjustments with dealers, examined parts claimed to be defective, and approved or disapproved dealers' claims
- Reviewed insurance policy terms to determine whether a particular loss is covered by insurance
- Contacted customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
Candidate Info
years in workforce
year at this job
Business Administration And Management
Call Center Operator
- Clarified Medicare benefits for Doctors for their patients and resolved issues of eligibility.
- Helped establish where patients could send inquiries to file their grievances.
- Corresponded with health insurances and Medicare to assure payments of the patients.
- Insured Security data by accumulating answers through a series of security questions.
Candidate Info
years in workforce
years at this job
Business Administration With Emphasis
Call Center Operator
- Delivered exceptional service receiving and responding to incoming calls from internal and external customers
- Assisted customers by answering questions and transferring calls to different departments in a professional and efficient manner
- Utilized copiers and fax machines in an office environment
- Filed and organized departmental procedures for future audit
- Monitored environmental hardware such as UPS, PDU, A/C controls and escalating calls to the appropriate department for resolution
- Created an accurate and detailed documentation of user calls in a tracking system and communicated the status to customers on a daily basis
- Documented newly implemented procedures for the department
Candidate Info
years in workforce
years at this job
Associate of Science
English
Call Center Operator and Nassau University Medical Center Appointment Scheduler
Handle large volume of calls and coordinate with several clients simultaneously
- Working knowledge of medical terminology, Infiniti Telephone Systems, Eagle scheduling system, and Eclinical in addition to knowledge of the workings of health care practices
- Ensured accuracy and quality of messages before dispatching triage messages and appointment requests to over 30 specialty clinics within the medical facility
- Partook in departmental training for new hires ensuring quality and professionalism, as well as clarity and accuracy in triage messages and appointment request
- Proven ability to handle personal patient information according to HIPAA regulations
- Ability to show patience, understanding, and facilitate assistance while transacting and scheduling clinical visits for patients
Candidate Info
years in workforce
year at this job
High School Diploma
Customer Support, Call Center Operator
Operated phone system taking up to 140 calls daily in a busy call center to communicate and adequately respond to comments, requests, and/or complaints by communicating with our package distribution centers.
- Provided tracking information of parcels, and offered alternative options to customers who were having issues with deliveries.
- Submitted refund requests for customer accounts when delivery commitments were not met.
- Promptly escalated/routed calls to appropriate personnel/departments when necessary.
Candidate Info
years in workforce
years at this job
Production Room Operator/call Center Operator
Promoted to Production Room Operator to regulate fast-paced, time-sensitive Production Room in 2006
- Generating 5,000+ status notifications from all clients to patients daily, inventory control of Production Room supplies, scheduling service for various Pitney Bowes equipment, and generating automated phone service
- Sorting and distributing incoming mail to proper departments
- Employee training on company database, Production Room operation, and customer service
- Assisting patients with inquiries regarding billing notifications in a timely and professional manner, as well as updating address or employment change information
Candidate Info
years in workforce
years at this job
Business Administration
Call Center Operator
Answered phone calls and dispatched for emergency medical/burglar alarms.
- Performed office support such as: filing, photocopying, faxing, and data entry.
- Processed customer orders as well as troubleshoot customer inquiries.
- Maintained customer databases in Microsoft applications and other company security software.
Candidate Info
years in workforce
years at this job
High School Diploma
Criminal Justice
Call Center Operator
- Answers all incoming calls to the facility.
- Assists with the answering of the code line for both campuses and clinics.
- Have obtained the title of Top Operator for over six months, answering over 9,000 calls a month.
- Provides exceptional care without exception to all patients and employees at all times.
- Switchboard operators are the first to make contact with the patients and have to provide the best communication skills in order to keep a healthy and satisfied patient.
Candidate Info
years in workforce
years at this job
Call Center Operator
Key Operator responsible for taking customer orders and supporting operators with second line support.
- Use proprietary customer relationship management (CRM) software to process customer orders, review order history and issue credits when applicable.
- As a Key Operator support Operators by taking over calls when a customer has issues. When appropriate giving customers a credit or contacting the store to remake their order.
- Review customer complaints from previous day to verify credits were properly processed and contacting each customer to guarantee they are completely satisfied with how their issues were handled.
- Assist with training new operators with phone etiquette and CRM software.
Candidate Info
years in workforce
years at this job
High School Diploma
Criminal Justice Management
Criminal Justice Management As Well
Call Center Operator
Receive complaints about criminal activity as well as police emergencies. Input information into the computer database also known as the CAD system.
- Listen and broadcast important information to the dispatchers which are then aired to all the patrol units regarding recent robberies, burglaries, and domestic and public disturbances in the area.
- Apply inductive and deductive reasoning to obtain important information from the citizens of the community which are then dispatched along for officer safety.
- Monitor and regulate police officers via police radio portables. Utilize technology such as computers, headsets, software, and communication equipment to document police activity throughout the city.
- Entering and removing pertinent information into the database for local, state and nationwide investigative purposes.
- Preserve important and confidential information and utilizing it only for criminal justice purposes.
- Maintain appropriate and professional work ethic to the community when they are in a desperate time of need.
Candidate Info
years in workforce
year at this job
Call Center Operator
Demonstrates mastery of customer service call script within specified timeframes
- Receives and responds to incoming calls and emails
- Assists customers with acquiring a new Verizon Wireless device
- Processed customers' payment via credit card, debit card, money order, or check
- Answers general questions regarding Verizon Wireless products and services
- Use problem solving skills to address customers' issues and concerns
- Gain knowledge of company's policies and procedures
- Retrieved and file claims from customers in stressful situations
Candidate Info
years in workforce
years at this job
Nursing
Biology
Call Center Operator
- Meeting and exceeding client's needs is the primary focus.
- Conduct tax credit screenings and interviews to pre-qualify clients for a federal or state tax credit.
- Provide top quality client service and perform other assigned duties by the area management.
- Receive inbound calls from company applicants/employees by asking a series of questions to pre-qualify the company for a tax credit.
Candidate Info
years in workforce
years at this job
Production Room Operator/call Center Operator
Promoted to Production Room Operator to regulate fast-paced, time-sensitive production
- Generating status notifications from all clients to patients, inventory control of Production Room supplies, scheduling service for various equipment, generating automated phone service, updating patient information (i.e. address or employment changes)
- Sorting and distributing incoming mail to proper departments
- Employee training on company database, Production Room operation, and customer service
- Assisting patients with inquiries regarding billing notifications in a timely and professional manner.
Candidate Info
years in workforce
years at this job
High School Diploma
Office Management / Business Administration
Call Center Operator
Successfully handled multiple calls from customers regarding Medicare and Medicaid.
- Assisted customers with questions in regards to student loans and the application process.
- Accessed databases containing sensitive information while following HIPPA policies and procedures.
- Routed calls that required further attention to correct personnel.
Candidate Info
years in workforce
years at this job
Spanish
Health Care Administration
Call Center Operator / Interpreter
Answering multi-line phones, direct calls to necessary parties, and take messages.
- Schedule and reschedule appointments including appointment reminders for new and existing patients.
- Maintain excellent customer relations with all patients, staff and physicians
- Complete patient registration as well as new patient orientations
- Create lab results letter for Spanish speaking patients
- Provide training for new hires.
Candidate Info
years in workforce
years at this job
Call Center Operator, Technical Customer Support & Trainer
Open, update & complete service calls for customers, technicians, help desks and Glory participating dealers
- Responsible to open, close or update service calls by receiving phone calls, emails and faxes
- Provide technical support to assist customers in repairing their currency counters
- Called customers to complete satisfaction surveys and updated spreadsheet by importing data from entire department
- Train and mentor new call center staff
- Complete special projects as requested by Manager/Supervisor
Candidate Info
years in workforce
years at this job
High School Diploma
Health Informatics And Information Management
Call Center Operator
Operate various medical computer systems to support patients care
- Work closely with medical staff to meet patients' needs
- Provide outstanding service receiving a high volume of incoming calls
- Serve as first point of contact between the clinic and patients
- Follow 13 different clinics' guidelines to assist patients efficiently
Candidate Info
years in workforce
years at this job
Paralegal
Business Management
Call Center Operator
Handling 300-500 incoming and outgoing calls per shift in an expedient, efficient and courteous manner using the prescribed phraseology.
- Processing calls for the Main Listed Number, Patient Information, Paging, and Answering Service.
- Responding to requests to page staff members as well as retrieval of executed pages.
- Changing the current paging status as requested by the holder of the pager.
- Maintaining the ability to multi-task and toggle between multiple screens seamlessly.
- Knowledge of various "Codes" and their procedures. These "Codes" include: medical, fire, internal and external disasters and safety emergencies, often of a life threatening nature.
- Responding to all telephone inquiries for patient information which may include handling confidential information.
- Responding to requests from staff regarding department on-call schedules.
- Handling answering service calls in an efficient and courteous manner using prescribed guidelines.
- Understanding when to escalate any unusual or difficult problems with callers, telephones, paging system or answering service to the supervisor.
Candidate Info
years in workforce
years at this job
Liberal Arts
Online Marketing/call Center Operator
Provide customer service to online leads, consumers and law firm clients.
- Connect over 200 monthly online leads to law firms with potential clients.
- Create and complete call back, DNIS reports for media, web, and call center.
- Provide weekly, quarterly and on demand reports for management.
- Over 120 call intakes daily as call center operator.
- Provide coverage for receptionist, answer phones, copies, file papers, send faxes, scan, and memos.
- Provided valuable insight into the creation of training manual for Web Department.
- Provide training for new hired operators as well as ongoing training as required to meet
Candidate Info
years in workforce
years at this job
High School Diploma
New Patient Coordinator/call Center Operator
Answer and transfer incoming calls for multiple clinic locations while complying with HIPPA policies
- Consult with prospective patients on options for pain management according to their needs
- Verify patients insurance eligibility, request extended visits for the year according to patients insurance
- Schedule new and existing patient appointments
- Notate current patients conditions on secure charts for ease of access for medical staff
Candidate Info
years in workforce
years at this job
High School Diploma
Call Center Operator
Provide information and referrals for governmental social services program's and benefits.
- Submit reports, complaints, and handle high volume of inquiries by telephone using advanced computer databases and programs.
- Navigate several programs to efficiently and accurately process customer requests.
- Assist with call center operations and supervise employees upon request of management.
Candidate Info
years in workforce
years at this job
High School Diploma
Media Arts
Call Center Operator
Answer inbound calls regarding the Starbucks rewards program, answer questions about the rewards program, and Starbucks products.
- Troubleshoot issues with customer's online accounts or mobile application.
- Credit customers for any bad experiences they had in store or with a product or to make up for a reward they didn't receive.
- Document the steps I took to help the customer and save it in the company's data base.
Candidate Info
years in workforce
months at this job
Applied Science
Call Center Operator
- Operate communication systems, such as telephone, intercom and public address systems
- Answer incoming calls, greeting callers, providing information, transferring calls to the appropriate department or individual. Assisted hospital personnel with placing outside calls
- Route emergency calls via Amcom paging system for Crisis Management, Trauma, Stroke, Cardiac Arrest, Hyperthermia and Sepsis teams
- Page individuals to inform them of telephone calls, using paging or interoffice communication equipment
- Keep records of calls placed and received during the shift
Candidate Info
years in workforce
years at this job
Call Center Operator
- Responsible for maintaining accurate on-call scheduling for all RSFPP physicians.
- Serves as primary point of contact for RSFPP physician practices during off-hours (including contacting on-call physicians when protocol requires).
- Appointment scheduling, insurance verification, coordination of precertification.
- Provides accurate and efficient telehealth services including, but not limited to: general information, provider referral, class registration and client assistance to patients or health plan member.
- Provide on the job training for new employees.
Candidate Info
years in workforce
months at this job
Social Work
Interned At Womens Health Project, Rikers Island
Call Center Operator
- Answered alarm calls and dispatched police, fire or ambulance as appropriate
- Answered incoming calls and referred customers to local service departments
- Entered data into customer files
- Made maintenance calls to customers
- Explained various trouble signals that appeared on customers' home panels
- Walked customers through simple equipment fixes
Call Center Operator Resume Success Stories
