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Candidate Info
3
years in workforce
1
year at this job
HS
High School Diploma
Customer Service
Customer Service Supervisor
- Led and managed all frontend operations of a busy and fast-paced retail store; supervised, trained, and coached 5 Cashiers and Stock Associates to achieve all daily customer service goals
- Minimized theft by remaining aware and alert to any suspicious customer behavior and quickly notifying management of any unauthorized activity
- Promoted to Customer Service Supervisor from Cashier position due to outstanding performance, excellent attendance record, and valuable contributions throughout the store
- Diffused challenging customer situations by remaining calm and composed; consistently found creative solutions that led to high levels of customer satisfaction yet complied with store protocol
- Relied on exceptional attention-to-detail skills to maintain a 99% accuracy rate when balancing cash drawers; secured and protected more than $10,000 in on-hand funds each shift
- Recognized by management as a highly-motivated customer service professional with strong leadership and communication skill sets; consistently received positive performance evaluations
Candidate Info
15
years in workforce
1
year at this job
HS
High School Diploma
Service Supervisor
- Managed all personnel and equipment in the Permian Basin to provide 24 hour service to clients.
- Established required vendors while negotiating rates and delivery times.
- Train team members on maintenance procedures and requirements.
- Emphasized safety to accomplish a record of zero record-able incidents.
- Maintained a positive customer relationship and workload during competitive market.
Candidate Info
16
years in workforce
6
years at this job
BA
History Edjucation
Customer Service Supervisor
- 1 year detail as supervisor distribution operations (SDO)
- Promoted to customer service supervisor in less four years
- Managed at 3 different post offices
- Successfully cut costs by million dollars
- Manage daily operations
Candidate Info
10
years in workforce
3
years at this job
HS
High School Diploma
BBA
Finance
SALES & SERVICE SUPERVISOR II
- Conduct monthly, quarterly and six month audits to ensure the branch maintains regulation guidelines.
- As a Supervisor, I am skilled in training new hire's on teller's row so that they can become proficient in all teller duties.
- Properly execute open and closing procedures for the branch daily. In charge of ensuring daily cash reconciliations done accurately.
- Responsible for searching and identifying any cash outages pertaining to the branch.
- Handle/ conduct customer service representative duties such as the opening and closing of accounts, explaining various products the bank can offer; accounts available and loans, and customer account maintenance.
Candidate Info
9
years in workforce
9
years at this job
Senior Supervisor/customer Service Supervisor
- Performed Computer Technical Support for all employees on shift.
- Handle customer inquiries, complaints. Manage a high-volume workload within a deadline-driven environment.
- Successfully defused volatile customer situations including one that resulted in the acquisition of a new client.
- Viewed as an exceptional team player. Promoted to senior supervisor in 3 months.
- Supervised an average of 35 employees, including daily payroll.
- Active participation in weekly senior management meetings.
- Interviewed, trained and coached team members.
Candidate Info
4
years in workforce
4
years at this job
Medical Billing
Third Party Medical Biller/customer Service Supervisor
- Ability to understand medical claim systems and follow HIPPA regulations
- Ability to resolve issues of conflict in a tactful and professional manner and to effectively diffuse irate callers
- Capable of navigating through multiple computer systems at once with customers on the telephone
- Ability to identify problem issues and determine the appropriate course of action redirection within department guidelines
- Working directly with all insurance companies to resolve patient concerns and assure claims are paid in a timely manner
- Assists the CEO with audits of billing and collection activity to ensure maximization of charges, revenues and accuracy
- Responsible for all batching, reconciliation and billing processes for the client
Candidate Info
19
years in workforce
4
years at this job
Food Service Supervisor II
Manage operations as production supervisor
- Supervise offender in food service
- Supervising the operations of the serving lines
- Supervise offender in warehouse and bakery operations
- Conduct formal counts
- Tool accountability
- Follow all heath department policy and guidelines
- Training of new employees
- Work all areas of the kitchen. Cook, Production, Diets, serving lines and sanitation
Candidate Info
20
years in workforce
2
years at this job
BA
Business Management
BA
Business Management
Customer Service Supervisor
- Supervisor of a team of 5
- Training of the team on new processes
- Ensure the customer service team is performing their daily tasks
- Assist with the daily tasks as needed
- Assist with inbound phone calls as needed
- Research and solve problems
- Ensure that the Customer service team is staffed appropriately
- Assist with implementation of new computer software
Candidate Info
6
years in workforce
6
months at this job
Medical Office Management
Business Administration
Customer Service Supervisor Mason City
- Customer Service Supervisor
- Training new employees
- Organizing and setting inventory
- Store key holder
Candidate Info
7
years in workforce
5
years at this job
Information Systems & Technologies
Customer Service Supervisor
- Overnight Customer Service Supervisor
- Overnight Backroom Inventory Associate
- Overnight Dry Grocery/GM Stocker
