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Additional Customer Service Resume Samples
Desk Attendant Resume Samples
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0-5 years of experience
Collaborated with staff members to maintain a clean and safe environment
- Answered all incoming calls and directed them to the right co-worker
- Documented all customer inquiries and comments
- Provided good communication skills with potential and current members
- Maintained records for budgets and financial reports
- Volunteered to help out with other areas of the facility as needed
years of experience
Maintain upkeep of gift shop, assist with tennis pros clinic and lesson schedules, keep up with court scheduling and guest and membership information, close fitness club and count tills, keep up with inventory and place orders for Tops'l gear.
- Became cross-trained in two different departments after 4 months
- Placed in charge of ordering Tops'l gear afer 2 months of employment
- Received "Count on Me" Employee of the quarter for outstanding performance
6-10 years of experience
- Maintained appearance of the lobby.
- Assisted tenants with various job-related task, while providing exceptional customer service.
- Documented guests as they arrived.
- Provided quick and effective solutions for tenants.
- Answered service calls.
- Created a welcoming environment for all who entered the building.
0-5 years of experience
- Worked independently in guest service, providing outstanding customer service managing 80 rooms and assisting on average 50-60 guests on a daily basis.
- Excelled in time management by performing a variety of basic maintenance tasks within the facility beyond guest services, including maintaining the pool area, preparing continental breakfast, cleaning kitchen and dining area, and washing and folding laundry.
- Successfully managed and resolved problems related to guest accommodations and operational issues; strong ability to remain calm in stressful situations.
- Coordinated and directed housekeeping staff by communicating and assigning any facility/room maintenance issues and ensuring guest hospitality needs were completed upon request.
0-5 years of experience
- Greeted visitors, answered phone calls, and provided general assistance
- Assisted the Academic Director with writing interpretive text for exhibitions
- Assisted the Collections Manager with provenance research on objects in the museum's permanent collection using collection management software (PastPerfect 5)
- Performed routine maintenance and cleaning of gallery spaces
- Prepared gallery spaces for renovations and construction
- Prepared educational materials for use in outreach events and programs
- Supervised outreach events for preschool, elementary, and middle school students
0-5 years of experience
Operated a register and handled transactions with customers
- Provided a friendly experience to visitors.
- Cleaned facilities in the workplace, such as mopping, sweeping, dusting, etc.
- Answered phone calls for potential customers and directed them to appropriate management who could best help them.
- Followed procedure to open and close facilities in the morning and evenings.
0-5 years of experience
Checked guests in and out of spa
- Managed customers with booking appointments
- Handled multi-line phone calls and answered customers questions
- Provided professional customer service toward guests
0-5 years of experience
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
- Filled out and entered purchases from customers in company database.
- Maintained the front desk and reception area in a neat and organized fashion.
- Made Informative announcements over a loudspeaker system.
- Handwritten and online daily receipt forms for all transactions.
0-5 years of experience
- Guided guests through check in/out and information about the surrounding areas
- Assisted with the implementation of a new property management software including transitioning over 5000+ reservations to new system
- Managed front desk operations independently including resolving guest complaints
0-5 years of experience
- Greet customers entering the establishment, determine nature and purpose of their visit, and direct or escort them to proper employee if needed, answered any questions or concerns to the best ability or matched them with the proper high managerial employees.
- Heard and resolved complaints from customers.
- Provided information about establishment, such as location of other athletic clubs available to the customers, employees within the organization that could provide further information or services, and further elaborated about services provided.
- Received payment and recorded receipts for services
- Operated telephone switchboard to answer, screen, or forward calls, provided information, taking messages, or scheduling tours of the athletic club
0-5 years of experience
- Monitored and announced all visitors entries into the residence
- Maintained an assortment of log books to record entry and exit from building of all residents, guests, contractors, and other
- Answered telephones, took messages, and transferred calls as appropriate
- Received mail and other deliveries
- Reported all concerning incidents to designated on-site or on-call supervisors
- Documented use of EMS, NYPD, and FDNY services
- Responded to all building evacuation incidents such as fire, smoke, or CO alarms, and coordinated efforts with other staff members to assure resident safety
0-5 years of experience
- Enforced rules and regulations to maintain discipline and ensured safety.
- Managed the daily operations of recreational facilities.
- Administered first aid in accordance with prescribed procedures and notified emergency medical personnel when needed.
0-5 years of experience
- Summer research intern
- Conducted research on effectiveness of HFNC oxygen flow rates on CO2 washout in pediatric models
- Designed and made 3D pediatric airways using CT scan imaging and Slicer software
- Learned how to read medical imaging including MRIs and CT scans
- Gained clinical writing skills
0-5 years of experience
Lead tours for potential customers and provide information about gym memberships
- Promotional phone marketing and membership sales
- Maneuver around the organizational software to cancel and freeze accounts
- Answer phones and assess members' questions and needs
- Provide care for children as young as 6 weeks old to as old as 12 years old
- Handle registration and advertisement for youth sports and clinics
0-5 years of experience
- Edited and Scheduled Attendants monthly
- Facilitated training for workers
- Assisted Senior Resident Assistant with any problems
- Coordinated monthly staff meetings
0-5 years of experience
Responsible for providing a great experience for Sports, Fitness, and Wellness members and guests
- Greet guests and members while answering phone calls
- Enforce fitness center rules and maintain a clean and safe environment for fitness members and guests
- Offer health and wellness advice
- Provide assistance on fitness center equipment
- Assist team members on closing procedures
6-10 years of experience
- Operated and managed the front desk of the club, including point of sale payments for court time and pro shop merchandise.
- Maintained in depth knowledge of all tennis programs offered for both adults and juniors.
- Handled registrations for all programs, including inputting of data and payments into a sports club management computer program.
- Ran Sunday junior players ladder program in coordination with head pro.
- Trained new hire
0-5 years of experience
- Demonstrate excellent customer service to 100 + people daily
- Promptly answered 30 calls weekly to respond to inquiries from students and others
- Efficiently scan documents on daily, weekly and monthly events at the university
- Provide tours monthly of the Block Museum art exhibits
- Processed financial transactions
0-5 years of experience
Global Economics Project Second Semester, [company name]
- Team project on the Economic factors and conditions of the United Kingdom.
- Required multiple group papers and a final powerpoint presentation throughout the semester.
- Required teamwork, organization, oral presentation skills, and time management.
- Subjectivity includes International Trade, Geopolitics, Technology, and Economic Indicators.
- Manage consumer needs, and provided refreshments to ensure customer satisfaction.
- Completed transactions for membership and apparel.
- Provided customer service for 250+ clients by opening the health club, answering phone calls, and managing maintenance requests.
0-5 years of experience
Support the daily operations of the Welcome Desk and lobby area. Provide customer service. Admit members and guests into facility. Provide patrons with requested information. Conduct facility tours as requested. Track equipment rentals and purchases.
- Compile Welcome Desk and facility operational records
- Evaluate and report on the functioning of all Welcome Desk equipment
- Ensure the enforcement of Parks and Recreation rules and regulations
- Assist with the development and maintenance of the facility
- Assist in consulting and advising the community on Gladstone Parks and Recreation Department activities
6-10 years of experience
- Helped customers find books and check books out
- Performed various tasks on the computer such as scanning documents
- Worked around 10 hours a week, while balancing 16 school credit hours
0-5 years of experience
- Answered phone calls and helped patrons with any questions or information they needed
- Organized books according to their proper call numbers
- Operated the Aleph computer system to checked out books, laptops, headphones, textbooks, and more for patrons
- Helped patrons locate specific books, DVDs, and CDs by utilizing the library's online catalog
0-5 years of experience
- Addressed and greeted members
- Gained effective communication and organizational skills
- Handled monetary transactions
- Communicated information to members and community via social networks
- Answered and made phone calls to members
0-5 years of experience
- Provided front line security to the residents residing in the by checking identification cards of visitors
- Guide residents to proper resources around campus
- Direct groups of employees in tasks involving maintenance of multiple properties
- Communicating work progress and safety behaviors between customers and management
- Ensure safety amongst all workers in groups, along with additional employees
0-5 years of experience
- Performed front desk and concierge services (e.g. providing customer service, taking reservations, and making recommendations for restaurants and activities around town)
- Communicated daily happenings to coworkers and management
- Cared for the needs of a 90-room hotel alone for hours at a time
0-5 years of experience
Answer the phone at the front desk to respond to current and prospective guests' needs
- Book reservations for individuals, groups, and corporations
- Greet walk-in guests and guests with reservations when they arrive at the front desk
- Refer guests to local amenities and venues
- Communicate guests' requests and complaints to the appropriate department
- Maintained confidentiality
0-5 years of experience
- Aided students in need
- Organized paperwork for the department
- Ensured delivery and transportation of various works for faculty
0-5 years of experience
- Ensures each member receives outstanding service by greeting, welcoming, and providing a friendly environment.
- Provides exceptional customer service to retail operations.
- Manages all incoming calls and redirecting them as needed.
- Demonstrates excellent communication skills by answering questions and addressing any complaints.
- Completes all sales transactions; understands and recognizes business opportunities.
- Contributes to creating a culture and environment consistent with company values and standards for employees and members.
0-5 years of experience
Front Desk Attendant for [company name] providing high quality customer service when dealing with customers throughout their complete stay, including dealing with any issues that would arise during their stay.
- Responsible for the training of new employees on all processes and procedures.
- Creation of weekly money tracking reports that were provided to upper management using Microsoft Excel.
- Creation of promotions and flyers using Microsoft Word and Microsoft PowerPoint.
- Answering phone calls dealing with reservations, room problems, and other questions and concerns from the customers.
- Provided technical support to customers with issues related to the hotel provided WIFI and creation of reservations using either online travel websites or through the hotel's website.
- Responsible for the balancing of the cashier drawers to make sure they were kept at the correct amount.
0-5 years of experience
- Serve 400+ gym members working together with coaching staff to make sure all needs and wants of members are met to best of our ability.
- Operate all office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
- Manage the sales and inventory of all retail items and apparel.
- Advise members in best Health and Wellness plan.
- Maintain facility.
0-5 years of experience
- Admitted patients for visits and emergencies.
- Interfaced with customers and patients in person and over the phone.
- Provided support for nurses, doctors and technicians when requested to assist.
- Maintained workspace and lobby floor providing refreshments and cleaning lobby space for customers.
0-5 years of experience
- Provide customer service
- Purchased and maintained office supply inventories and correspondence
- Scheduled reservations
- Managed day to day calendar for company director
- Handle all media and public relations inquiries
- Work with Spa Soft, restocking and cleaning the facility
0-5 years of experience
- Worked as a team to carry out professional business in stressful situations
- Sold memberships and marketed fitness consultations to clients
- Provided quality customer service ensuring future business
0-5 years of experience
Communicate with ice arena lead and recreation supervisors to fulfill guests' requests and effectively make sure that all ice arena staff are aligned on an unified agenda
- Manage cash register operation and balance of receipt revenues
- Register participants for programs, daily open skate passes, and skate rentals
- Operate skate sharpener
- Oversee in-house Pro Shop sales
0-5 years of experience
- Create a welcoming environment, greeting students and serving as a resource answering University related questions
- Provide general information about hall activities, services, events, academic support, and University resources escalating as appropriate
- Assist with opening and closing of residence halls, enforcing security procedures (i.e. report incidents, check resident and visitors' IDs, etc.)
- Maintain desk logs, update bulletin boards and signage as required
- Perform other duties as assigned
0-5 years of experience
- Provides customer service to members of the club in person as well as over the phone, helping them to quickly get anyone questions or problems resolved.
- Responsible for supervising front desk, as well as giving tours of the facilities and signing prospective clients up to a monthly membership.
- Cleans locker room and gym equipment, keeping everything looking nice and organized.
- Provides laundry service for towels and uniforms, including collecting, washing, drying, and folding.
0-5 years of experience
- Build traffic and increase member sales by coordinating marketing, advertising gym promotions, and utilizing referrals.
- Perform clerical and administrative tasks such as manage member accounts via DataTrack, drafting documents, answering phone calls, follow up on inquiries via email or telephone.
- Assign tasks to staff to ensure a proper gym facility for the members.
- Resolve customer complaints, cancel/upgrade/freeze memberships, answer questions about contract terms if applicable, assist with point of sales and refunds.
0-5 years of experience
- Making, editing, and canceling reservations in person and over the phone
- Assisting with evening social and interacting with guests
- Addressed all guest concerns and delegate to staff as necessary
- Provided the maximum quality of service to the guests
- Followed specified procedures to audit the shift closing of all front office staff, including personally closing shift three and completing an audit summary for all shift
- Nightly revenue reconciliation of room revenue, movie revenue and all other revenue sources
- Prepared and sent out direct bill packets for hotel credit clients
- Ensured adequate quantity of breakfast was prepared by food staff
- Reconcile hotel bank deposits to what was recorded in property management system
- Bookkeeping, Accounting, and Auditing of numerical data to keep financial records complete and accurate at all times
0-5 years of experience
Operate telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling
appointments.
- Greet persons entering establishment, determine purpose of visit, and direct or es cort them to specific destinations.
- Hear and resolve complaints from customers and public.
- Provide information about establishment such as location of departments or offices, employees within the organization, or services provided.
0-5 years of experience
- Worked with the Book Check-in and Information Desk
- Helped Sort and Catalog archived books during Construction
- Helped quickly relocate large volumes of books during construction
0-5 years of experience
- Labeled and distributed packages to residents upon reception
- Filled out service request forms for room repairs to uphold facility upkeep
- Arranged and distributed equipment for student rental
0-5 years of experience
- Greeting gym members
- Answering the phones
- Signing up, updating and canceling memberships
- Daytime Maintenance (cleaning machines, maintain a clean bathroom, and refilling dispensers)
- Occasionally giving tours of the gym
- Overnight Front desk Attendant (answering phones, authorizing new and current memberships, maintenance, stock, and security)
0-5 years of experience
- Greet, register, and assign rooms to guest.
- Keep records of room availability and guests' accounts.
- Contact housekeeping or maintenance staff when guest report problems.
- Verify customers' credit card, and establish how the customer will pay.
- Compute bills, make payments, and make change for guest.
- Answer inquiries pertaining to hotel services, guest reservations, and travel directions. Prepare food for continental breakfast.
0-5 years of experience
- Greet the customers and guide them regarding products available on the menu
- Take guest’s orders and process the same quickly
- Pack or serve the ordered meals as per client preference
- Provide timely and courteous food and beverage services
- Generate the bill and collect payments
0-5 years of experience
- Directed individuals to different locations around the building and also the entire campus
- Assisting others with questions they need help with either in person or via phone
- Maintained and monitored the amount of cash within the register and safe
- Communicated and teamed up with coworkers on certain tasks that were asked by supervisors and manager
- Designed and introduced a structured set-up with the items that were held in the repository
- Communicated with other staff members and organizations with deliveries or packages or mail that belonged to them
- Assisted in training new employees that were hired over the time I worked
0-5 years of experience
- Greet visitors as they enter the facility.
- Direct visitors and new patients to correct locations within the facility.
- Answer phone calls and direct calls to units, staff members, and patients.
- Lock up the facilities main entrance at the end of the night.
0-5 years of experience
- Provide customer service for patrons visiting the [company name]
- Provide information concerning daily events hosted in the [company name] and basic knowledge of campus office locations
- Answer inquiries in-person, over the phone, and through live chat communication
- Manage checkout process for event equipment
- Assist with selection process for new hires
- Train new-hires and team members on procedures and protocol
- Took the lead on project that involved the creating of a new procedures and protocol manual
0-5 years of experience
- Expert knowledge of the human anatomy
- Instructed clients on proper equipment use as well as home exercise
- Design personalized programs
- Checked all gym equipment for proper use and functions, minimizing accidents or malfunctions
- Dedicated to safety and healthy exercise techniques
- Strong grasp of motivational principles
0-5 years of experience
- Assist with coordination of youth athletic programming including roster creation, team scheduling, and conducting safety meetings and skills assessments
- Execute day-of-event operations by scoreboard operating, stat keeping, equipment managing, and maintaining a family-friendly environment
- Take photographs of activity participants and patrons to use on the center’s website and marketing materials
- Register patrons for annual memberships and recreation center classes and activities, handling cash and financial information during each transaction
0-5 years of experience
- Assist over 50 students with entry into college facilities
- Monitor closed circuit television systems
- Watch for suspicious activity and records a daily activity log
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