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Service Consultant Resume Samples
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0-5 years of experience
Coordinate schedules for multiple technicians and venders on a daily basis to provide top quality and efficient service to hundreds of clients.
- Responsible for presenting sales quotes, collecting payments, filing warranty claims and maintaining a professional relationship with valued clients on a daily basis.
- Developed new marketing material targeted at a growing regional market share.
- Top ranked sales consultant with proven month over month sales- generating additional revenues in excess of 50-100% as compared to company average.
- Responsible for new boat sales as well as developing and fostering previous relationships to promote sales of upgrades to existing clientele.
0-5 years of experience
Acting as single point of contact between large group insurance clients and MetLife's internal teams by providing exceptional customer service delivery. Providing ongoing support and administration to assigned book of business while cultivating relationship with clients, sales partners, and Third Party Administrators.
- Manages a $5 million dollar block of business in the Regional Market requiring extensive knowledge of Life, Dental, and Disability Products.
- Provides day to day administration and management for clients with population of 1,000-5,000 employees.
- Responds to various client service requests and manages customer escalations.
- Partners with Remittance Unit to resolve discrepancies with billing.
- Coordinates and facilitates meetings with clients.
- Demonstrated strong leadership skills such as Subject Matter Expert (SME) Roles for Master Tax and Enrollment.
0-5 years of experience
- Work with external customers and internal teams to process service orders, emergency outages and billing inquiries.
- Initiate transferring and disconnection of electric service.
- Achieved 180% of revenue upsell quote.
- Successfully resolve customer questions and/or concerns quickly in one phone call by clarifying issues, researching and exploring answers and alternatives, and implementing appropriate solutions.
0-5 years of experience
- Enhanced client support by providing problem-solving resources to the customer service team.
- Determined system improvements and implemented software and telephone upgrades.
- Contributed service recommendations for strategic planning, including preparing and completing action plans for the implementation of production, quality and customer service standards.
0-5 years of experience
- Communicated through multi channel phone system with customers, and PNC service partners.
- Answered questions regarding PNC products and effectively resolved customer issues.
- Performed customer account and debit card maintenance, and online banking reset.
- Filed customer transaction disputes and complaints
- Took ownership of customer satisfaction through accurate and thorough processing.
- Efficient problem solving resolution, exhibited empathy, and effective service partner assistance.
0-5 years of experience
- Prospect and close new business opportunities amongst a protected territory.
- Currently at 120% above annual quota.
- Strategically develop new concepts and make prospective customers aware of needs to improve overall business operations.
- Meet with all levels of different personnel in the decision making process.
- Build relationships and make personable impressions with prospective clients.
- Learn the prospects business and what best suits their needs based off of strong questioning and listening skills.
0-5 years of experience
- Provide technical training and service support to North American dealers for all [company name] compact construction equipment (6 product lines-75 unique models).
- Oversee development of machine service training material for [company name] dealers worldwide.
- Work with dealers to identity root cause of service department inefficiencies and provide a path to improvement.
- Participate in cross-functional teams to identify and pursue high potential parts and service sales opportunities with dealers.
- Collaborate with and provide support to [company name] dealers on training needs, machine serviceability and repair options in order to increase parts and service revenue.
- Position requires a strong understanding of how dealerships generate revenue through parts and service sales, along with the ability to build relationships with key dealer personnel.
0-5 years of experience
- Plan and control the daily workload of the Service Technicians and support the daily operations of Service Technicians by facilitating communications with technical support, sales/marketing, and the customer.
- Oversee the daily operations of a team of experienced Service Technicians, providing leadership, development, support and motivation for the team.
- Strengthen customer relations by making routine calls to resolve issues, advice on service standards, sell service plans/products, including training, as required.
- Proactively identify, pursue, and resolve service issues.
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