Service Desk Manager Resume Examples

Service Desk Managers provide resources necessary to the Service Desk team, as well as create and maintain procedures for problem resolutions and processes. Responsibilities highlighted on example resumes in this field include developing a unified IT support call center to maturity as a single point of contact for thousands of technology users, and creating and implementing process improvements to better monitor team productivity and increase customer satisfaction. In order to be considered for this position, a candidate must have a bachelor's degree in computer science/engineering, information systems management, or a related field on his or her resume.

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