Financial Customer Service Representative
Finance Assistant - Processed and sent funding packages to lenders. Dealership responsibilities included Cap deals, verified loan rates, rent charge factors, residual values, capitalized cost and dealer reserve. Checked sales tax and computed sales commissions. Registered and cancelled extended service contracts, gap and lifetime oil contracts. Posted deals to accounting and cleaned schedules. Followed up on receipt of all monies due from customer s and Financial Institutions. Cash handling. Answered customer calls.
- Customer Service - Provide assistance to clients, answer incoming calls, handle escalations, and resolve outstanding concerns. Translate for other departments when necessary.
- Documentation - Completed reports for management to outline financial summaries.
- Sales Representative: Assisted customers with finding and purchasing the right vehicle to meet their needs. Prospected, qualified, negotiated and closed the sale.