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Room Service Server Resume Samples
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0-5 years of experience
Prepared and delivered meal trays and tables to hotel guests in a timely manner
- Provided exceptional costumer services to hotel guests and restaurant guests
- Assisted with running food and refilling beverages in the restaurant dining room, banquets and private parties
- Demonstrated the ability to interact with customers from diverse cultures and backgrounds
- Demonstrated organization and ability to handle stressful situations
- Recognized as being “passionate” about my job
10+ years of experience
Served guests in a fast and flawless manner maintaining service requests in under 30 minutes to ensure customer satisfaction levels were exceeded or maintained
- Anticipated guest needs by having hot food prepared ahead of time based off of previous customer needs
- Identified and addressed problems between union members and management to prevent them from reaching an escalated status as a union representative
- Received numerous certificates for perfect attendance
- Considered key employee for identifying consistent operational problems or customer service related questions with management
- Covered multiple shifts, lowering labor costs
0-5 years of experience
Conducted day-to-day restaurant/bar operations and assisted Human Resources department with interviewing candidates,
hiring and terminating employees.
- Communicated to the head chef with any issues regarding food quality and service levels.
- Actively participated in the preparation of the monthly report of operations, profit and loss reports and budgeting.
- Inspected workers to ensure compliance with safety and health department standards.
- Provided exceptional customer service while handling guest issues and complaints.
0-5 years of experience
- Delivers guest food orders in a timely manner.
- Checks completed orders for accuracy and quality.
- Greets guests, describes selected items to the guest using interesting and vivid descriptions, communicates options for removal of trays, responds to request for tray removal according to established time standards, and accurately closes guest checks.
6-10 years of experience
- Manage deliveries to guests at an upscale, four diamond hotel.
- Continue to develop outstanding customer service skills in order to assure the quality of room service deliveries.
- Refining ability to carry out detailed oriented tasks such as keeping inventory and billing.
- Promoted in June 2010 from Mini Bar Attendant to Room Service Server.
- Nominated by my superiors and chosen by the General Manager and Hotel Manager as the “Rockstar of the Month” in May 2011.
0-5 years of experience
Provided highest quality product the guests in a timely and polite manner
- Retrieved all guests’ trays and carts upon the guests’ demand
- Responsible for being memorable in all menu items, pricing and other services provided by the employer in relation to Room Service
- Exercised appropriate telephone manners with guests
- Delivered outgoing orders as per guest’s requests
6-10 years of experience
Followed steps of service role while accomplishing additional tasks deemed necessary by management.
- Delivered dining orders to guest rooms with tray properly set-up to standards
- Memorized current menu items and prices in detail.
- Cleaned spills, broken glass and debris promptly after incidents.
- Ensured that room service carts and trays were properly stacked and transported. Picked up trays en route back to station and during slow periods.
- Thoroughly completed all station set-up and breakdown responsibilities while working multiple roles during a scheduled shift.
- Worked independently without direct supervision in a fast paced environment.
- Maintained high attendance standards, showed up with a positive attitude, dressed well and ready to work.
0-5 years of experience
Accurately receive and record guest orders in a timely fashion
- Delivery of guest orders with accuracy and speed
- Maintain a clean and organized workspace with fully stocked supplies: shined silverware, precisely folded napkins, shined water glasses, etc.
- Provide guests with local knowledge of area events and happenings to ensure an exceptional experience
- Also performed several Bartender shifts and Restaurant Server task
- Provided friendly, professional and genuine guest service
0-5 years of experience
Provide highest quality service to guests in a timely and polite manner.
- Retrieved all guest trays upon the guests’ demand
- Responsible for being memorable in all menu item, pricing and other services
- Exercised appropriate telephone manners with guests
- Delivered outgoing orders as per guests’ request
- Cleaned and sanitized guestrooms at the end of the meal and return dining items to the kitchen
- Kept lobbies clean of trays or cups
- Acted promptly in response to all service request
0-5 years of experience
Supervise and train staff to ensure 100% compliance
- Act as manager on duty in absence of the manager.
- Complete opening and closing duties/checklist in a timely fashion.
- Express great communication skills and promote sales
- Work in a rapid pace while maintaining attention to detail
- Investigate and resolve food quality and service issues
- Visually monitor and take corrective action to ensure food quality and service standards are met
0-5 years of experience
Collaborating with outside departments to increase customer satisfaction
- Conduct inventory to dry food storage for room service
- Assist managers and provide resources for V.I.P. Guests
- Hostess to the Fine dining and casual restaurants
- Helped as a cashier to the 24-hour deli
- Iraq Campaign Medal, 2010
0-5 years of experience
- Set up banquet halls for various events and handled cash associated with cash bars for banquets
- Assured events ran smoothly and solved any arising problems with customer’s
- Provided cocktail service in bar lounge for guest’s and delivered food and beverage orders to guest’s rooms
0-5 years of experience
Receive and take patron orders and process in a timely manner and deliver quickly to guest room
- Perform set up and breakdown of a variety of stations such as deli, dessert, coffee and espresso
- Get back trays following room delivery
- Prepare and dish up meal garnishes to guests with room delivery
- Open bottled drinks for guests.
- Perform side work when needed
0-5 years of experience
Answer phone orders from guests, interepret, set up and deliver orders in a prompt, accurate and friendly manner
- Provide a pleasant and enriching dinning experience
- Arrange the set up and delivery of ameneties ordered
- Collect trays and carts after breakfast, lunch and dinner. Ensure hotel hallways are clear and clean.
- Proactively prepare for future orders, polish silverware, fold napkins
6-10 years of experience
Answered phone calls, recorded food orders and processed payments for all transactions.
- Was responsible for promoting and suggesting menu items to guest.
- Relayed all guest orders to the kitchen and bar area to ensure guest food were delivered in a timely manner.
- Was responsible for carrying trays and pushed food carts to deliver meals to guest rooms.
- Set up food on food cart once delivered to guest room using hotel policies and standards.
0-5 years of experience
Communicate with the kitchen regarding menu questions, the length of wait, re -cook orders, and product availability.
- Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
- Check in with guests to ensure satisfaction with each food course and/or beverages. Maintain cleanliness of work areas, china, glass, etc., throughout the day.
- Responsible for serving menu items to guests in a prompt and courteous manner and according to the banquet event order.
- Cleared tables after service and perform other duties as assigned which may include assisting with set up and break down of function space, and plating of meals.
0-5 years of experience
Complete knowledge of service time, menu and specials
- Skilled in retrieving all food orders and beverages from kitchen and placing on table/tray in keeping with departmental standards
- In-depth knowledge of anticipating guests needs, reply quickly and acknowledge all guests
- Proven record of projecting a pleasant and positive professional image to all visitors at all times.
- Thorough understanding of selling and up-selling menu and beverage items in a positive, specialized manner
- Comprehensive knowledge of transporting tables and trays from Room Service area to guest rooms
0-5 years of experience
- Applies #1 customer service with great satisfaction to a 5 star hotel
- Provide welcoming phone greeting, and following guest ordering procedures
- Convey menu information over the phone to guests and give accurate estimate of delivery time
- Make F&B recommendations and apply suggestive selling techniques
- Follow Hotel procedures for announcing self at the room, entering the guest room, presenting the order and the check
- Does assigned side duties including tray setup, tray runs
6-10 years of experience
Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other aspects of customer service
- Maintain awareness of all promotions and advertisements
- Accurately maintain all cash and media at the registers
- Communicate customer request to management
- Maintain orderly appearance of register area and supplies stocked
- Answer guest phone calls and greet guest and write down their order and repeat their order for accurateness
10+ years of experience
Mixed and served drinks to customer specifications.
- Took food and drink orders and processed payments.
- Maintained food safety and cleanliness standards.
- Provided excellent customer service.
- High Roller Events, Privates party’s, we serve companies, Sports celebrities, movies
0-5 years of experience
Upheld 5 star service and 5 diamond quality of food.
- Responsible for set-up and presentation of VIPs and other guest amenity.
- Complete knowledge of service time, menu, and specials.
- Responsible for each guest check and co-ordination of tables/trays pick-ups.
- Prepare, deliver and service orders.
6-10 years of experience
Able to read (BEO) Banquet event order; and set table or set buffet or coffee break
- Having knowledge of operating equipment, such as plates and their sizes, silverware, and glassware and what is to be used according to (BEO)
- Serve the guest with confident, and always anticipate guest needs, why serving them
- Always serve from the right and clear from the right
- Having knowledge of the wines
- In room service, pick up the order form and check, setup the table or tray, pickup the food ordered, from the kitchen, beverage orders from the bar, and deliver to the guest room
- Point of delivery, knock at the door or ring the bell, when the guest open the door, greet guest using guest name, place stopper on the door and ask permission to enter guest room
- Position table/tray, present newspaper if is Breakfast time, set table or tray and detail table, place food remove plate covers and Stan Caps, offer to pour beverage, assist with seating and ascertain needs and present food and beverage
10+ years of experience
- Accurately take Guest orders by means of Phone, ensure that Guest name, Room number, time of Guest order and Delivery timings are clearly registered
- Make knowledgeable, informed and articulate recommendations and suggestions regarding all menu items
- Offer information on all menu items, beverage items and help guest with food and wine Pairings, advise guest with approximate time frame for preparation, delivery and answer any other general guest questions.
- Monitor guest orders and ensure that all guest orders are delivered within the quoted time.
- Co-ordinate with housekeeping for pick-up of Guest trays and Tables after completion of guest meals. Maintain the pick-up log and follow up with service staff for tray pick-ups.
0-5 years of experience
- Available to guest around the clock, assisting with needs and wants to deliver exceptional in room dining services.
- Delivering amenities to guest’s rooms and making them presentable up on arrival.
- Restocking mini bars in each room when needed.
- Completing inventory for mini bars, amenities, and dry goods to have business for the day run smoothly.
- Completing order for guests that have been placed, and delivering order in a timely fashion.
0-5 years of experience
Greet patron menus and answer any questions about the menu items, make recommendations upon request.
- Take food order on order slips, memorize orders or enter orders into computers for transmittal to kitchen staff
- Perform food preparation duties such as preparing salads, appetizers and cold dishes, portioning desserts, and brewing coffee.
- Clean tables and counters after patrons have finished dining, fill salt, pepper, and other condiment. Stock services areas with supplies such as coffee, food, tableware and linens.
- Cashing patrons out with cash, credit card or room service charges.
0-5 years of experience
- Serve drinks and food to patrons and guests of the hotel.
- Very versatile and cross trained in other areas.
- Take room service orders over the phone, set them up and deliver to guest rooms.
- Completed close out functions including paperwork and cash counting.
0-5 years of experience
Set up of event room as instructed including linen, service ware and glassware for events of up to 1000 people
- Attend roll call meetings before events to learn function particulars, including guest and hotel expectations.
- Greet guests and respond to requests as needed throughout event.
- Service of food and/or beverage in the order and to the expectation of the guest throughout the banquet.
0-5 years of experience
- Prepare, deliver, and service orders
- Maintain complete knowledge of service time, menu, and specials
- Responsible for each guest check and coordination of tables/tray pick-ups
- Responsible for set-up, delivery, and presentation of VIP and other guest amenities
0-5 years of experience
- Receive and take guest orders and process in a timely manner
- Prepare and serve meal accompaniments to guests
- Bus and set tables, as needed
- Perform set up and breakdown of various stations
- Communicate with support crew and management
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Room Service Server
Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
