Help Desk Assistant Resume Examples

Help Desk Assistants are found in a variety of industries and provide technical support to customers. Their daily activities include taking incoming phone calls, following company procedures, diagnosing customer issues, providing solutions, instructing callers on how to solve their problem, handling customer complaints, and creating tickets in the system according to specified procedures. A Help Desk Assistant candidate should mention in their resumes skills such as technical abilities, customer service, telephone etiquette, patience, conflict resolution, and computer competences. Eligible resumes make display of some college education and customer service training.

For more information on what it takes to be a Help Desk Assistant, check out our complete Help Desk Assistant Job Description.

Find out what is the best resume for you in our Ultimate Resume Format Guide.

Edit This Resume

Rate This Template:

View All Examples

Featured in:

No results found

Candidate Info

2

years in workforce

2

years at this job

Design And Administration

Help Desk Assistant

Provided customer support services to include installation and configuration of computer software.
Used troubleshooting skills to accurately diagnose and repair workstations.
Mapped printers to workstations.
Performed mainframe and account maintenance tasks.

Candidate Info

3

years in workforce

3

years at this job

BS

Computer Information Systems

Computer Operator/help Desk Assistant

During hospital outages, managed to coordinate with network engineers and hospital staff to continue workflow.
Using remote desktop, have provided a variety of solutions during afterhours troubleshooting on computer devices used by Medical Doctors.
Became first line of response after finding key fixtures for running medical software's on Mac operating systems
Patient related situation have always been a priority. Obtain expert knowledge on escalading time-sensitive task to Clinical Informatics staff.
Daily communication with Dell services to ensure all hospital information is backing up on tapes and EMC data domain.

Candidate Info

3

years in workforce

6

months at this job

BA

Mass Communications And Broadcasting

Internet Help Desk Assistant

Executed technology questions by assisting customers with the internet and electronic devices used

Contacted customers and filter phone calls regarding technology used in their home
Troubleshot internet, phone, and cable
Assisted with email preparation and modem setup
Serviced agents with floor support by acting as supervisor on duty

Candidate Info

4

years in workforce

2

years at this job

BS

Accounting

Help Desk Assistant

Communicate with students and recruiters at the UCSO, during high-volume times, to proactively ward off potential issues, while developing critical thinking skills
Interacted with students and staff in a friendly manner, in order to ensure 100% customer satisfaction, gaining customer service skills
Create signs and name tags to prepare for recruiting events

Candidate Info

4

years in workforce

2

years at this job

BA

Film And Media Arts And Tesol Certification

BS

Family

Information Technology Help Desk Assistant

Working on technology instruction and issues with student, staff, and faculty of University.
Network, school accounts, software, hardware, and telecom troubleshooting.
Create work orders, organize office, and provide customer service to University population.

Load More

More Jobhero Resources