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Help Desk Assistant Resume Examples

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Help Desk Assistants are found in a variety of industries and provide technical support to customers. Their daily activities include taking incoming phone calls, following company procedures, diagnosing customer issues, providing solutions, instructing callers on how to solve their problem, handling customer complaints, and creating tickets in the system according to specified procedures. A Help Desk Assistant candidate should mention in their resumes skills such as technical abilities, customer service, telephone etiquette, patience, conflict resolution, and computer competences. Eligible resumes make display of some college education and customer service training.

For more information on what it takes to be a Help Desk Assistant, check out our complete Help Desk Assistant Job Description.

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1

Help Desk Assistant

  • Provided customer support services to include installation and configuration of computer software.
  • Used troubleshooting skills to accurately diagnose and repair workstations.
  • Mapped printers to workstations.
  • Performed mainframe and account maintenance tasks.
Candidate Info
2
years in
workforce
2
years
at this job
Design And Administration
2

Computer Operator/help Desk Assistant

  • During hospital outages, managed to coordinate with network engineers and hospital staff to continue workflow.
  • Using remote desktop, have provided a variety of solutions during afterhours troubleshooting on computer devices used by Medical Doctors.
  • Became first line of response after finding key fixtures for running medical software's on Mac operating systems
  • Patient related situation have always been a priority. Obtain expert knowledge on escalading time-sensitive task to Clinical Informatics staff.
  • Daily communication with Dell services to ensure all hospital information is backing up on tapes and EMC data domain.
Candidate Info
3
years in
workforce
3
years
at this job
BS
Computer Information Systems
3

Internet Help Desk Assistant

Executed technology questions by assisting customers with the internet and electronic devices used

  • Contacted customers and filter phone calls regarding technology used in their home
  • Troubleshot internet, phone, and cable
  • Assisted with email preparation and modem setup
  • Serviced agents with floor support by acting as supervisor on duty
Candidate Info
3
years in
workforce
6
months
at this job
BA
Mass Communications And Broadcasting
4

Help Desk Assistant

  • Communicate with students and recruiters at the UCSO, during high-volume times, to proactively ward off potential issues, while developing critical thinking skills
  • Interacted with students and staff in a friendly manner, in order to ensure 100% customer satisfaction, gaining customer service skills
  • Create signs and name tags to prepare for recruiting events
Candidate Info
4
years in
workforce
2
years
at this job
BS
Accounting
5

Information Technology Help Desk Assistant

  • Working on technology instruction and issues with student, staff, and faculty of University.
  • Network, school accounts, software, hardware, and telecom troubleshooting.
  • Create work orders, organize office, and provide customer service to University population.
Candidate Info
4
years in
workforce
2
years
at this job
BA
Film And Media Arts And Tesol Certification
BS
Family

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