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Candidate Info
2
years in workforce
2
years at this job
Design And Administration
Help Desk Assistant
- Provided customer support services to include installation and configuration of computer software.
- Used troubleshooting skills to accurately diagnose and repair workstations.
- Mapped printers to workstations.
- Performed mainframe and account maintenance tasks.
Candidate Info
3
years in workforce
3
years at this job
BS
Computer Information Systems
Computer Operator/help Desk Assistant
- During hospital outages, managed to coordinate with network engineers and hospital staff to continue workflow.
- Using remote desktop, have provided a variety of solutions during afterhours troubleshooting on computer devices used by Medical Doctors.
- Became first line of response after finding key fixtures for running medical software's on Mac operating systems
- Patient related situation have always been a priority. Obtain expert knowledge on escalading time-sensitive task to Clinical Informatics staff.
- Daily communication with Dell services to ensure all hospital information is backing up on tapes and EMC data domain.
Candidate Info
3
years in workforce
6
months at this job
BA
Mass Communications And Broadcasting
Internet Help Desk Assistant
Executed technology questions by assisting customers with the internet and electronic devices used
- Contacted customers and filter phone calls regarding technology used in their home
- Troubleshot internet, phone, and cable
- Assisted with email preparation and modem setup
- Serviced agents with floor support by acting as supervisor on duty
Candidate Info
4
years in workforce
2
years at this job
BS
Accounting
Help Desk Assistant
- Communicate with students and recruiters at the UCSO, during high-volume times, to proactively ward off potential issues, while developing critical thinking skills
- Interacted with students and staff in a friendly manner, in order to ensure 100% customer satisfaction, gaining customer service skills
- Create signs and name tags to prepare for recruiting events
Candidate Info
4
years in workforce
2
years at this job
BA
Film And Media Arts And Tesol Certification
BS
Family
Information Technology Help Desk Assistant
- Working on technology instruction and issues with student, staff, and faculty of University.
- Network, school accounts, software, hardware, and telecom troubleshooting.
- Create work orders, organize office, and provide customer service to University population.