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Customer Service Advisor Resume Samples
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Candidate Info
years in workforce
years at this job
Business Management
Business Information Systems
Customer Service Advisor I -- Performance Products
Process all new orders, change orders, cancellations, quotes and other order related request from customer daily via email, fax or phone calls
- Work with multiple Sales Reps covering East, West coast and Canada responsible for more than 150 individual and corporate accounts
- Daily interaction with plants, logistics, and Sales to ensure customer forecasted demand was being addressed
- Increased sales with customers by up selling products, following up with customers via phone or email to increase orders quantity or purchase new products
- Initiate new complaints in database for customers returns once received, work with assigned investigator to thoroughly resolve customer complaint
Candidate Info
years in workforce
years at this job
Biology
Licensed Customer Service Advisor
- Obtained Property and Casualty Producer License within 30 days of hire.
- Provided service to approximately 40-60 policyholders daily in fast paced inbound call center while consistently exceeding quality goal of 92% with scores of 94-96%.
- Resolved customer conflicts in a professional, knowledgeable, and sympathetic manner.
- Processed policy changes on various software platforms and documented actions taken in an efficient and accurate manner.
- Identified and effectively resolved issues completely within six minute call time, by actively listening and building rapport with policyholders, consistently exceeding nine minute goal.
- Adapted and executed constantly changing company guidelines efficiently and effectively.
Candidate Info
years in workforce
years at this job
Customer Service Advisor
- Diagnosed and Troubleshoot to resolve problems due to product issues
- Advised and Educated customers of warranty claims and product concerns
- Created service tickets to schedule service repair technicians
- Coordinated technician schedules per assigned territory
- Processed quotes & placed orders for replacement parts & repair
- Scheduled and tracked delivery of product orders
- Managed email correspondence from internal & external customers efficiently
Candidate Info
years in workforce
years at this job
Business Administration
Customer Service Advisor
Recommended new processes to increase efficiency
- Log customer complaints and find solutions within determined time frames; list suggestions made and analyze for validity and possible implementation and/or resolution.
- Reviewed and analyzed historical account information as needed.
- Verify cashier checks and money orders
- Correct transaction mistakes when debits and credits do not balance
- Resolve problems or discrepancies concerning customers' accounts
Candidate Info
years in workforce
years at this job
Lead Customer Service Advisor\coach
- Provided customer service support and was their primary escalation point for all customer service.
- Utilized appropriate procedures for escalated calls, threats and other situations.
- Resolved escalated calls by communicating effectively.
- Set and maintained standards of excellence and professionalism.
- Developed and coached customer service agents by reviewing recorded calls and providing feedback.
- Applied excellent call control to successfully resolve escalated calls.
Candidate Info
years in workforce
years at this job
High School Diploma
Biological Sciences
Customer Service Advisor
Responsible for providing excellent customer service in a fast paced, inbound call center environment to Charter Communications customers inquiring about their billing statements
- Assisted customers with questions and concerns that they had regarding why their bill increased, billing cycles, due dates, extensions, etc.
- When opportunity presented itself, I would also up sell additional services that customers could add to their existing services and also explain how beneficial adding services could ultimately be to them
- Processed payments for customers with past due balances
- Provided thorough reasons why bundling Charter TV with Charter Internet and/or Charter Phone could overall help customers save money in their pocket
- Assisted with training new hire employees and showing them how to navigate through systems and programs that advisors use on a daily basis
Candidate Info
years in workforce
months at this job
Customer Service Advisor
Initiated/Responded to telephone calls to State employees across Florida with health Benefits and Fiscal deduction questions.
- Educating employees and retirees regarding different plans offered by the state.
- Assist Employees with timesheets, payroll and leave questions.
- Evaluated and interpreted Florida statutes, rules and regulations.
Candidate Info
years in workforce
years at this job
High School Diploma
Medical Assisting
Customer Service Advisor (promotion)/sales Associate
Greeted customers - informed them of special promotions/sales
- Handled customer complaints - wrote down details and presented to supervisor
- Placed online orders for customers
- Utilized hand-held device to check inventory on products for customers
- Conducted customer call backs - one week from purchase date of all small
Candidate Info
years in workforce
years at this job
Pharmacy Technician
Customer Service Advisor/ Quality Assurance
- Address customer service inquires in a timely & accurate fashion.
- Give accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints
- Cross- trained other staff members
- Achieved customer satisfaction rating of 95% within six months
- Worked with upper management to ensure appropriate changes were made to improve customer satisfaction
- Maintained up-to-date records at all times
- Assist with quality assurance
Candidate Info
years in workforce
months at this job
Customer Service Advisor
- Received inbound calls from members, agents, and Health Care Providers
- Researched and gathered information
- Used exceptional telephone etiquette
- Kept Personal Health Information (PHI) secured at all times
- Established rapports with company clients
- Handled all inquiries accurately and in a timely manner
- Maintained call logs
Candidate Info
years in workforce
years at this job
High School Diploma
Truck Driving
Business
Customer Service Advisor/manager
Managed a team staff to provide the best customer service through processing orders, following up with customers, and assisting with parts information
- Listened to the customers' concerns about their automotive issues as well as give suggestions to improve their driving needs.
- Special ordering of merchandise for customers such as: tires, shocks, struts, and other automotive parts and accessories.
- Assisted mechanics with their job tasks such as: installing tires, batteries, oil changes, etc.
- Maintained a professional and efficient work environment in relation to upper management standards
Candidate Info
years in workforce
years at this job
Automotive Technology
Customer Service Advisor/senior Certified Technician
Responsible for servicing oil filters, air filters, grease fittings, lights and wipers
- Oversee changing oil, and other fluids
- Rotate tires, maintain a clean and orderly work station, greet customers
- Responsible for solving customer complaints
- Provided office management, including deposits and daily scheduling
- Managed staff and lube techs for daily projects and services
Candidate Info
years in workforce
years at this job
High School Diploma
Medical
Bilingual Customer Service Advisor
As a Customer Service Advisor I am responsible for assisting callers with physician referrals, scheduling, survey interviewing and patient account management.
- Facilitate conversations with others and establish an understanding of the customer's issue/reason for contact
- Maintain control of the call by de-escalating issues and instilling confidence that the resolution
- Interpret and apply reimbursement aspects of managed healthcare contracts
- Follow up with customer with appropriate response regarding concerns addressed in initial contact
Candidate Info
years in workforce
months at this job
Consumer Advisor/ Customer Service Advisor for Major Accounts
Resolve customer service inquiries from Internal and External customers in a timely manner.
- Responsible for accurately documenting each inquiry into the system using the designated format.
- Responsible for taking appropriate action to resolve caller's inquiry.
- Generate daily reports and is responsible for other duties assigned by the supervisor.
- Educate the caller beyond their initial question to fully take advantage of benefits, prevent adverse impact and resolve on first contact.
Candidate Info
years in workforce
months at this job
Computer Information Technology
Information Technology
Customer Service Advisor
- Contacted merchants about shipments
- Updated information in computer database systems
- Collected information from merchants to enter into a survey.
- Answered incoming calls from merchants regarding product.
Candidate Info
years in workforce
months at this job
High School Diploma
Technology And Systems
Customer Service Advisor
Interacted with guests that came into the bay areas
- Sold additional services to the guest in addition to their oil change
- Worked hands on with guest's cars under the hood
- Perform tire rotations
- Perform automatic transmission fluid exchanges, radiator flushes, and check all efficiency of vehicle.
- Provide premier service to each guest to ensure the guest's return, and ensure growth of the company.
Candidate Info
years in workforce
months at this job
Customer Service Advisor
Greet customers warmly
- Use automated information systems to analyze the customers situation
- Sell products or services
- Take payment information and other pertinent informations such as phone numbers or addresses
- Answer questions about warranties or terms of sale
- Contributes to team effort by accomplishing related results as needed
Candidate Info
years in workforce
year at this job
Sociology
Customer Service Advisor
- Handled inbound calls for Disney and Southwest Airlines credit card members
- Engaged card members on different features of the product, such as Blueprint
- Provided an optional product to sell such as Chase Fraud Detector
- Educated card members on the rewards structure of their credit card(s)
- Created meaningful conversations to promote usage of the card
- Provided creative solutions to promote a better experience for the card member
- Navigated online assistance efficiently
Candidate Info
years in workforce
months at this job
Medical Records / Electronic Health Records
Inbound Customer Service Advisor
Listen attentively to customer needs and concerns: demonstrated empathy
- Clarify customer requirements; probed for and confirmed understanding of requirements
- Occasionally use decision support tools to review questions
- Maintain broad knowledge of OnStar products and services
- Answer 150 per day in call center
Candidate Info
years in workforce
years at this job
Information Systems
Customer Service Advisor
- Received inbound calls, answering questions and resolving customer issues
- Managed ongoing relationships with key customer accounts
- Assisted customers with making payments on their individual accounts
- Responsible for helping customers with online inquiries and navigating the website
- Made outbound calls to customers educating and advising the importance of scheduling payments on accounts
Candidate Info
years in workforce
years at this job
High School Diploma
Automotive Tech
Customer Service Advisor
Analyze work orders and prepare invoices
- Perform vehicle diagnostics and assist with basic repais and preventative maintenance
- Handle customer calls regarding inquiries of services offered and promotions
- Maintain consumer database accurately and update it on a regular basis
- Responsible for improving sales figures of the organization, meanwhile building an excellent customer rapport.
Candidate Info
years in workforce
months at this job
High School Diploma
Customer Service Advisor
Negotiate prices or terms of sales or service agreements.
- Prepare and submit sales contracts for orders.
- Answer customers' questions about products, prices, availability, or credit terms.
- Quote prices, credit terms, or other bid specifications.
- Contact new or existing customers to discuss how specific products or services can meet their needs.
- Emphasize product features based on analyses of customers' needs and on technical knowledge of product capabilities and limitations.
Candidate Info
years in workforce
years at this job
Customer Service Advisor
- Daily phone customer service skills
- Handled problem and escalated calls, multi-tasked, and answered financial questions.
- Assisted with specialized accounts.
- Responded to written and telephone inquiries.
Candidate Info
years in workforce
years at this job
Accounting
Customer Service Advisor
- Provide recommendations on scheduled and preventative maintenance of vehicles
- Build professional relationships with customers
- Assist in analysis of monthly P& L statements
- Mentor and train new employees on customer service, POS computer system, product knowledge and technical applications
- Change oil and automotive fluids, diagnose engine concerns, consult with customers on JLI products and services
Candidate Info
years in workforce
year at this job
Customer Service Manager, Parts Manager and Customer Service Advisor
Responsible for customer service and satisfaction for retail and service departments
- Responsible for hiring, training and performance of all Customer Service Advisors
- Responsible for solving all customer complaints or issues
- Performed duties of the General Manger and Service Manger as needed
- Store key holder
Candidate Info
years in workforce
years at this job
Business Administration And Leadership
Customer Service Advisor
- Performed a variety of tasks in contracted operations
- Worked under multiple brands (Covergirl, Summer eve, Boost, etc)
- Handled cash register and customer transactions
- Floor prep activities, for morning staff
- Understanding of retail preparation safety and sanitation
Candidate Info
years in workforce
years at this job
Customer Service Advisor
Collect money from customers, make change, and record transactions on customer receipts.
- Write customer orders and sales contracts according to company guidelines.
- Arrange merchandise and sales promotion displays or issue sales promotion materials to customers.
- Assist customers by providing information and resolving their complaints.
Candidate Info
years in workforce
year at this job
Business Management
Customer Service Advisor
- Understanding of product knowledge.
- Responsible for knowing weekly, daily or monthly promotions and sales.
- Assist supervisor with layout changes and identifying errors within the store.
- Handle customer conflicts or complaints in a professional manner.
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