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Customer Service Advisor Resume Samples
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0-5 years of experience
Process all new orders, change orders, cancellations, quotes and other order related request from customer daily via email, fax or phone calls
- Work with multiple Sales Reps covering East, West coast and Canada responsible for more than 150 individual and corporate accounts
- Daily interaction with plants, logistics, and Sales to ensure customer forecasted demand was being addressed
- Increased sales with customers by up selling products, following up with customers via phone or email to increase orders quantity or purchase new products
- Initiate new complaints in database for customers returns once received, work with assigned investigator to thoroughly resolve customer complaint
0-5 years of experience
- Obtained Property and Casualty Producer License within 30 days of hire.
- Provided service to approximately 40-60 policyholders daily in fast paced inbound call center while consistently exceeding quality goal of 92% with scores of 94-96%.
- Resolved customer conflicts in a professional, knowledgeable, and sympathetic manner.
- Processed policy changes on various software platforms and documented actions taken in an efficient and accurate manner.
- Identified and effectively resolved issues completely within six minute call time, by actively listening and building rapport with policyholders, consistently exceeding nine minute goal.
- Adapted and executed constantly changing company guidelines efficiently and effectively.
0-5 years of experience
- Diagnosed and Troubleshoot to resolve problems due to product issues
- Advised and Educated customers of warranty claims and product concerns
- Created service tickets to schedule service repair technicians
- Coordinated technician schedules per assigned territory
- Processed quotes & placed orders for replacement parts & repair
- Scheduled and tracked delivery of product orders
- Managed email correspondence from internal & external customers efficiently
0-5 years of experience
Recommended new processes to increase efficiency
- Log customer complaints and find solutions within determined time frames; list suggestions made and analyze for validity and possible implementation and/or resolution.
- Reviewed and analyzed historical account information as needed.
- Verify cashier checks and money orders
- Correct transaction mistakes when debits and credits do not balance
- Resolve problems or discrepancies concerning customers' accounts
0-5 years of experience
- Provided customer service support and was their primary escalation point for all customer service.
- Utilized appropriate procedures for escalated calls, threats and other situations.
- Resolved escalated calls by communicating effectively.
- Set and maintained standards of excellence and professionalism.
- Developed and coached customer service agents by reviewing recorded calls and providing feedback.
- Applied excellent call control to successfully resolve escalated calls.
0-5 years of experience
Responsible for providing excellent customer service in a fast paced, inbound call center environment to Charter Communications customers inquiring about their billing statements
- Assisted customers with questions and concerns that they had regarding why their bill increased, billing cycles, due dates, extensions, etc.
- When opportunity presented itself, I would also up sell additional services that customers could add to their existing services and also explain how beneficial adding services could ultimately be to them
- Processed payments for customers with past due balances
- Provided thorough reasons why bundling Charter TV with Charter Internet and/or Charter Phone could overall help customers save money in their pocket
- Assisted with training new hire employees and showing them how to navigate through systems and programs that advisors use on a daily basis
0-5 years of experience
Initiated/Responded to telephone calls to State employees across Florida with health Benefits and Fiscal deduction questions.
- Educating employees and retirees regarding different plans offered by the state.
- Assist Employees with timesheets, payroll and leave questions.
- Evaluated and interpreted Florida statutes, rules and regulations.
0-5 years of experience
Greeted customers - informed them of special promotions/sales
- Handled customer complaints - wrote down details and presented to supervisor
- Placed online orders for customers
- Utilized hand-held device to check inventory on products for customers
- Conducted customer call backs - one week from purchase date of all small
0-5 years of experience
- Address customer service inquires in a timely & accurate fashion.
- Give accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints
- Cross- trained other staff members
- Achieved customer satisfaction rating of 95% within six months
- Worked with upper management to ensure appropriate changes were made to improve customer satisfaction
- Maintained up-to-date records at all times
- Assist with quality assurance
0-5 years of experience
- Received inbound calls from members, agents, and Health Care Providers
- Researched and gathered information
- Used exceptional telephone etiquette
- Kept Personal Health Information (PHI) secured at all times
- Established rapports with company clients
- Handled all inquiries accurately and in a timely manner
- Maintained call logs
0-5 years of experience
Managed a team staff to provide the best customer service through processing orders, following up with customers, and assisting with parts information
- Listened to the customers' concerns about their automotive issues as well as give suggestions to improve their driving needs.
- Special ordering of merchandise for customers such as: tires, shocks, struts, and other automotive parts and accessories.
- Assisted mechanics with their job tasks such as: installing tires, batteries, oil changes, etc.
- Maintained a professional and efficient work environment in relation to upper management standards
0-5 years of experience
Responsible for servicing oil filters, air filters, grease fittings, lights and wipers
- Oversee changing oil, and other fluids
- Rotate tires, maintain a clean and orderly work station, greet customers
- Responsible for solving customer complaints
- Provided office management, including deposits and daily scheduling
- Managed staff and lube techs for daily projects and services
0-5 years of experience
As a Customer Service Advisor I am responsible for assisting callers with physician referrals, scheduling, survey interviewing and patient account management.
- Facilitate conversations with others and establish an understanding of the customer's issue/reason for contact
- Maintain control of the call by de-escalating issues and instilling confidence that the resolution
- Interpret and apply reimbursement aspects of managed healthcare contracts
- Follow up with customer with appropriate response regarding concerns addressed in initial contact
0-5 years of experience
Resolve customer service inquiries from Internal and External customers in a timely manner.
- Responsible for accurately documenting each inquiry into the system using the designated format.
- Responsible for taking appropriate action to resolve caller's inquiry.
- Generate daily reports and is responsible for other duties assigned by the supervisor.
- Educate the caller beyond their initial question to fully take advantage of benefits, prevent adverse impact and resolve on first contact.
0-5 years of experience
- Contacted merchants about shipments
- Updated information in computer database systems
- Collected information from merchants to enter into a survey.
- Answered incoming calls from merchants regarding product.
0-5 years of experience
Interacted with guests that came into the bay areas
- Sold additional services to the guest in addition to their oil change
- Worked hands on with guest's cars under the hood
- Perform tire rotations
- Perform automatic transmission fluid exchanges, radiator flushes, and check all efficiency of vehicle.
- Provide premier service to each guest to ensure the guest's return, and ensure growth of the company.
0-5 years of experience
Greet customers warmly
- Use automated information systems to analyze the customers situation
- Sell products or services
- Take payment information and other pertinent informations such as phone numbers or addresses
- Answer questions about warranties or terms of sale
- Contributes to team effort by accomplishing related results as needed
0-5 years of experience
- Handled inbound calls for Disney and Southwest Airlines credit card members
- Engaged card members on different features of the product, such as Blueprint
- Provided an optional product to sell such as Chase Fraud Detector
- Educated card members on the rewards structure of their credit card(s)
- Created meaningful conversations to promote usage of the card
- Provided creative solutions to promote a better experience for the card member
- Navigated online assistance efficiently
0-5 years of experience
Listen attentively to customer needs and concerns: demonstrated empathy
- Clarify customer requirements; probed for and confirmed understanding of requirements
- Occasionally use decision support tools to review questions
- Maintain broad knowledge of OnStar products and services
- Answer 150 per day in call center
0-5 years of experience
- Received inbound calls, answering questions and resolving customer issues
- Managed ongoing relationships with key customer accounts
- Assisted customers with making payments on their individual accounts
- Responsible for helping customers with online inquiries and navigating the website
- Made outbound calls to customers educating and advising the importance of scheduling payments on accounts
0-5 years of experience
Analyze work orders and prepare invoices
- Perform vehicle diagnostics and assist with basic repais and preventative maintenance
- Handle customer calls regarding inquiries of services offered and promotions
- Maintain consumer database accurately and update it on a regular basis
- Responsible for improving sales figures of the organization, meanwhile building an excellent customer rapport.
0-5 years of experience
Negotiate prices or terms of sales or service agreements.
- Prepare and submit sales contracts for orders.
- Answer customers' questions about products, prices, availability, or credit terms.
- Quote prices, credit terms, or other bid specifications.
- Contact new or existing customers to discuss how specific products or services can meet their needs.
- Emphasize product features based on analyses of customers' needs and on technical knowledge of product capabilities and limitations.
0-5 years of experience
- Daily phone customer service skills
- Handled problem and escalated calls, multi-tasked, and answered financial questions.
- Assisted with specialized accounts.
- Responded to written and telephone inquiries.
6-10 years of experience
- Provide recommendations on scheduled and preventative maintenance of vehicles
- Build professional relationships with customers
- Assist in analysis of monthly P& L statements
- Mentor and train new employees on customer service, POS computer system, product knowledge and technical applications
- Change oil and automotive fluids, diagnose engine concerns, consult with customers on JLI products and services
0-5 years of experience
Responsible for customer service and satisfaction for retail and service departments
- Responsible for hiring, training and performance of all Customer Service Advisors
- Responsible for solving all customer complaints or issues
- Performed duties of the General Manger and Service Manger as needed
- Store key holder
0-5 years of experience
- Performed a variety of tasks in contracted operations
- Worked under multiple brands (Covergirl, Summer eve, Boost, etc)
- Handled cash register and customer transactions
- Floor prep activities, for morning staff
- Understanding of retail preparation safety and sanitation
0-5 years of experience
Collect money from customers, make change, and record transactions on customer receipts.
- Write customer orders and sales contracts according to company guidelines.
- Arrange merchandise and sales promotion displays or issue sales promotion materials to customers.
- Assist customers by providing information and resolving their complaints.
0-5 years of experience
- Understanding of product knowledge.
- Responsible for knowing weekly, daily or monthly promotions and sales.
- Assist supervisor with layout changes and identifying errors within the store.
- Handle customer conflicts or complaints in a professional manner.
Customer Service Cover Letter Examples
