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Customer Account Representative Resume Samples
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0-5 years of experience
- Collected over 100 delinquent accounts weekly, with a consistent production rate of 95%.
- Reduced delinquency rate of over 70% in assigned accounts.
- Assisted in improving collection rate to over 90% overall.
- Fully knowledgeable about and compliant with all state and federal laws and Fair Debt Collection Act.
- In a fast-paced, high-quota environment, successfully evaluated each account to determine the best course of action for resolving delinquency.
- Worked directly with dealers to troubleshoot and resolve problems on pending contracts, resulting in increased closure rate and decreased delinquency rate.
6-10 years of experience
Served as liaison between Woodward and multiple business jet, commercial, and military customers.
- Supported over 30 customers with product pricing, weekly product updates and order processing which generated revenues of $5.8 million a year.
- Assisted the Customer Account Manager by providing detailed cost history to help secure new customer contracts.
- Collaborated with Woodward finance department on a monthly basis to resolve customer debit and credit discrepancies and contacted customers regarding outstanding balances.
- Organized and maintained day-long customer visits with Engineering, Program Management and Operations to provide resolution for outstanding issues affecting both company and customer metrics.
10+ years of experience
Collects on past due balances for accounts that are 5 to 45 days past due through inbound and outbound call initiatives.
- Receives and responds to incoming calls and correspondence from customers, dealers, banks, and other outside agents requesting assistance, information or documentation on their accounts in a professional and customer oriented manner.
- Documents requests for information and ensures timely mailing of requested information to customers.
- Interacts with other departments to order contracts, titles, or other information needed to complete customer requests; ensures that documentation requiring notarization is complete.
- Documents systems applications with customer information changes to personal information and credit ratings during conversations with customers.
- As necessary, performs other related duties of which the above are representative
6-10 years of experience
Silicone release liners and direct silicone coated polyethylene for medical applications
- Business to business sales in Construction, Film Graphic and Automotive markets
- 31 million dollar budget attained 2009 thru 2016 on track to hit budget in 2017
- IBM AS400 Order management system and use of Sharepoint
- Direct experience with manufacturing plants in the U.S.A., The Netherlands and China
- Shipping logistics from F.O.B. to warehouse programs
- Entire process of Order fulfillment support for customer inventory, planning and shipping
0-5 years of experience
Maintain accurate records of customer account activity, to include current and past due accounts.
- Review past due accounts and communicate in person and via phone with the customers to promote timely payments.
- Collect customer payments on a timely basis and meet daily/weekly collection standards.
- Load/unload truck, or other vehicle, per policy to safely protect coworker and merchandise.
- Deliver merchandise to customer homes in Company provided vehicle as assigned.
- Install and set up merchandise, and instruct customers on proper use of merchandise.
- Manage the recovery of merchandise from customer homes as assigned.
- Developed prospective new business by telemarketing and distributing print materials.
0-5 years of experience
Process Lease Service Contracts for Hospitals and sales order for Dialysis Clinics nationwide. Ensures all order are processed within 12 business hours of receipt with all necessary documentation. Enter Lease or Contract information into database, forwarding contractual information to internal and external customers within 24 hours of final execution. Reviews orders daily for invoice status, coordinating with Purchasing and local warehouse to confirm shipments and freight charges. Verifying equipment has shipped and is billable. Performs customer credit checks according to procedures including filing of UCCs and preparing documents for the Credit Committee as necessary. Work closely with Project Management from the beginning of all Dialysis Clinic installations to the final invoicing of Project. Assist in the coordination of Field installation after equipment has been delivered onsite.
- Responsive and attentive to each project and installation job through final stage of completion.
- Research and resolve shipping discrepancies.
- Workes with the Returns Department to credit and replace missing or damaged equipment.
6-10 years of experience
Sales
- Help customers with their purchases, took payments and made payment arraignments.
- Loading/unloading trucks
- Delivering customer merchandise, built customer merchandise as needed.
- Repo unpaid merchandise
- Inventory receiving and outgoing merchandise
- Calling customers for payments that are due and past due, make runs to customers house to pick up either there payment or merchandise.
0-5 years of experience
- Effectively manage Customer (Buyer) accounts via multi-level operating systems accessing contract, financial, contact information supplying experienced knowledge, payment remedies and excellent customer service to manage accounts. Work and maintain account budgets for loss prevention.
- Ability to manage multiple applications running at the same time.
- Provide account support to identify solutions for customers with payment delinquencies.
- Navigate through a variety of system applications while speaking with customers about vehicle financing or leasing.
- Display strong communication, analytical, and problem solving skills to find solutions to bring accounts current.
- Remain empathetic and emotionally resilient at all times when determining the best solution for the customer and Ford Credit.
- Recognized for exceeding company goals and upholding the FORD Values of: Team Work, Role Model and Efficiency.
0-5 years of experience
Maintain accurate records of customer account activity, to include current and past due accounts.
- Review past dues accounts and communicate in person and via phone with the customers to promote timely payments.
- Collect customer payments on a timely manner basis and meet daily/weekly collection standards.
- Cash balance and bank deposits.
- Complete customer service calls in a timely manner as assigned.
- Follow all policies and procedures and adhere to all standards.
- Greet and assist customers on the sales floor.
- Obtain new rental orders on sales floor and over the phone.
- Complete rental agreement as required.
- Prospect for new business by telemarketing and distributing print materials.
- Install, set up and refurbish merchandise to like new condition, keep showroom clean, organize and perform other duties as assigned.
0-5 years of experience
- Rendered assistance in maintaining key projects while generating customer quotes, orders, buy-backs, and electronic shipping documentation for multiple territories
- Aided with advance payment orders as well as the development of three-month no orders report
- Promptly attended to general client inquiries, which included monitoring shipments and processing invoice requests
- Provided first-rate support to Sales and other departments within the organization as necessary
0-5 years of experience
- Delivering and setting up products in customers’ homes
- Using a collection program to ensure timely customer payments
- Servicing, picking up, repossessing and refurbishing customers’ product
- Assisting with sales, merchandising and store maintenance activities
- Answer phones, take phone payments
- Picking up and transferring merchandise from other store locations
0-5 years of experience
- Identify, obtain and evaluate all relevant information to handle product and assess customer’s needs
- Communicate and coordinate with internal departments to stay updated on product knowledge and be informed of any changes in company policies
- Process orders, forms, applications and requests
- Prepare and distribute customer activity reports
- Manage bankrupt, charge-off and repossessed accounts
0-5 years of experience
- Greet customers and assist them in finding the product that meets their desires.
- Review customers accounts.
- Provide daily calls to schedule the payments of the accounts.
- Wash and clean merchandise such as washers, dryers, refridgerators, etc
- Stock showroom floor.
- Load the truck with merchandise to be delivered, securing it with straps and covering with blankets if needed.
- Drive company vehicle to deliver merchandise saftely and on time.
0-5 years of experience
- Process new referrals from customer by referring to appropriate field subcontractors
- Manage progress of subcontractor assigning and ensure work is complete in a timely manner
- Provide telephonic customer service to clients and subcontractors.
0-5 years of experience
- Sales Representative use a rental order agreement with proper identification to update or create a customers folder. Assist and inform customers of the various merchandise. Schedule delivery for the merchandise to be delivered to customers home.
- Telemarketer call current or possible customers of the various promotional sales. Schedule appointments to visit the store and sell the merchandise.
- Collection Representative call customers and visit their home to collect payments. Also advise customers by telephone of their scheduled payments.
0-5 years of experience
- Manage customer accounts
- Make proper credit and sales calls
- Maintain credit and sales
- Make deliveries to customers promptly and efficiently
- Take proper renewal payments on customer accounts
0-5 years of experience
Assist the Collections Team with account inquiries and collect money on past due accounts and meet specified credit department objectives.
- Accountable for setting up new accounts, revising credit information on existing accounts, working daily reports to insure credit limits are set properly to release orders in a timely fashion, making collection calls, credit approval of orders, closing duplicate accounts, preparing Final Demand Letters, preparing accounts for referral to collection agencies, contacting customers for tax information, and preparing small dollar write offs. Fax, mail, or email statements as requested on past due accounts
- Provides company credit services via telephone, internet, email, US mail, and fax.
- Performs order releases, new account set ups, credit investigations, and collection contacts at a high volume daily.
- Communicates with customers and other departments within Mouser to resolve account issues, pending orders, invoice discrepancies and processes service orders
- Determines customer needs and plans. Makes suggestions and pursues customer account possibilities beyond customer initiated requests. Processes customer orders through credit processes to meet customer requirements, verifies customer orders are processed through credit correctly. Prepares recommendations for large dollar credit limits.
0-5 years of experience
Delivering and assembling up products in customers’ homes
- Answer inquiries regarding store products, payments and warranties
- Using our collections program to ensure timely customer
- Servicing, picking up and refurbishing customer’s product
0-5 years of experience
- Inputs data to produce orders for starting discontinuing or transferring utility services.
- Increase collections efficiency by updating customer information and ensure customer understands the billing and collections process.
- Advise customers regarding results of field inspection.
- Conduct interpersonal audits of standard accounts.
- Responds on the telephone and in writing to complex utility account service request, code violation reports, repair of city infrastructure, details in general information.
- Performs advance account, detail reviews to provide customers additional explanations.
- Handles escalated calls from agents and upset customers resolving issues while adhering to city policy.
0-5 years of experience
- Maintain accurate records of customer account activity, to include current and past due accounts
- Review past due accounts and communicate in person and via phone with the customers to promote timely payments
- Collect customer payments on a timely basis and meet daily/weekly collection standards
- Complete customer service calls in a timely manner as assigned
- Greet and assist customers on the sales floor
- Obtain new rental orders on the sales floor and over the phone
- Complete rental agreements as required
- Prospect for new business by telemarketing and distributing print materials
0-5 years of experience
Counseled customer on pay history
- Made credit and telemarketing calls
- Preformed sales and deliveries
- Preformed door to door sales
- Preformed pickups on past due accounts
0-5 years of experience
- Assists with managing accounts
- Moves and sets up multiple sets of furniture
- Ensuring timely deliveries
- Securing on time payments
- Providing friendly services
6-10 years of experience
Business Customer Account Representative
- Assist Business customers with account questions and concerns. From billing inquires, rate information, combined billing, outages and more.
- Utilize other departments within the organization to answer questions to satisfy the customer’s needs. Departments like security/street lights, combined billing, major account billing, apartment section, accounts payable, accounts receivable, final bills, and more.
- Deliver instruction and assist customers with our websites and functions only offered online.
- Offer various products and services offered through the company.
- Trained and qualified to respond to inbound calls from customers (external and internal) regarding Smart Grid, Billing Relations, Website Support, Rates, Energy Efficiency Programs, and Solar questions or concerns.
- Provide technical support and generate maintenance requests for customers who have obtained our programmable thermostats and may have questions or concerns regarding the equipment.
- Review, access, and assist customers with web related technical issues for both OGE.com and MyOGEPower.com.
- Train new and existing Smart Grid representatives on various policies and procedures.
- Explain and sell the Smart Grid and Solar services to business and residential consumers.
0-5 years of experience
- Handle all customer account issues
- Collect past due accounts
- Assist with deliveries
- General retail duties
0-5 years of experience
- Collecting Payments
- Field visits
- Outbounding NONS calls
- Deliveries
- Updating customer accounts
- Managing customer contracts
0-5 years of experience
- Handle customer accounts
- Payments past due balances
- Deliver furniture / Pick up furniture
- Collections
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Customer Account Representative
Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
