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Include These Switchboard Operator Skills
- Telephone etiquette
- Patience and diplomacy
- Organizational skills
- Good listening and communication skills
- Computer competences
- Attention to details
- Time management
Similar skills and abilities can be seen on the Switchboard Operator example cover letter provided below.
Dear Mr. Garcia:
Upon learning of your opening for a Switchboard Operator, I hastened to submit my resume for your review. As a highly organized and customer-service-oriented professional with comprehensive reception and general administrative support experience, along with exceptional interpersonal and time management abilities, I am prepared to significantly contribute to Primera Health’s objectives in this position.
My background includes courteously yet quickly answering and routing a high volume of phone calls for busy medical offices. Adept at answering caller inquiries and directing them to the appropriate provider’s office, I possess additional skills in updating records, operating pager systems, and tracking daily staff schedules while maximizing efficiency and productivity. With a firm commitment to providing outstanding customer service, I excel at prioritizing tasks, demonstrating superior telephone etiquette, and complying with confidentiality regulations and service standards.
Highlights of my experience include…
Delivering live operator assistance for fast-paced hospitals, physician offices, and off-site medical facilities, processing all communications through multi-line, unlimited extension switchboards and answering and directing up to 225 calls each workday.
Managing operation of overhead/beeper paging system to maximize patients’ability to reach their providers in urgent and/or off-hours situations.
Coordinating, updating, and executing proper hospital emergency procedures.
Ensuring prompt attention to callers and providing consistently outstanding customer service.
Demonstrating a solid commitment to providing excellent support within high-pressure environments to facilitate achievement of organizational success.
Excelling at balancing multiple tasks while providing top-level organization and communication skills.
My skills in switchboard operation within busy healthcare facilities position me to excel in this role, and I am confident my additional strengths will readily translate to your environment. The chance to offer more insight into my qualifications would be appreciated. Thank you for your consideration, and I look forward to speaking with you soon.
Irene R. Porter