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Include These Customer Service Consultant Skills
- Customer service skills
- Problem solving orientation
- Tact and being able to handle difficult customers
- Excellent communication and interpersonal skills
- Computer competences
- Attention to details and accuracy
Beneath is provided a cover letter example for Customer Service Consultant demonstrating similar skills and experience.
Dear Mr. Pass:
When I learned of Verity’s need for a Customer Service Consultant, I hastened to submit the enclosed resume. As an experienced and customer-oriented professional with solid experience providing customer sales, service, and billing support for the past 13 years, I am well positioned to exceed your expectations for this role.
From processing billing functions and resolving invoice discrepancies to evaluating customer needs and recommending products and services, I excel in providing top-flight customer service while ensuring maximum levels of satisfaction and retention. My proven ability to handle customer payment processes—along with my education and expertise in managing information database systems—prepares me to make a substantial impact on your company.
Highlights of my experience include…
Precisely and expeditiously overseeing billing and payment information, discrepancy negotiations, and customer communication activities to drive revenue growth and optimize customer service.
Earning ongoing top scores—4.9/5.0—for service excellence based on survey responses from customers.
Suggesting and implementing improved and highly efficient processes and procedures—including email follow-ups, new customer call logs, and staff incentive programs—designed to maximize efficiency and customer engagement.
Excelling within time-sensitive, fast-paced atmospheres while motivating fellow team members to peak performances.
Demonstrating a patient nature, a commitment to resolving complaints and concerns, and an unwavering focus on customer service excellence.
With my experience in performing all facets of customer service and support, combined with my inherent interpersonal and problem-solving skills, I am ready to provide outstanding service within your company. I look forward to discussing the position with you in further detail.
Thank you for your consideration.
John K. Cohen