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Customer Service Receptionists are responsible for greeting visitors and providing them with advice and guidance. Typical duties mentioned on a Customer Service Receptionist resume sample are answering or referring inquiries, giving instructions, solving problems and performing clerical tasks in the reception area. The job requires interacting with all sorts of people, so the best candidates demonstrate throughout their resumes good interpersonal and communication skills, patience, confidence, courtesy and the ability to solve complaints. In terms of education, a high school diploma is sufficient, although some employers may prefer candidates with a college degree.

For more information on what it takes to be a Customer Service Receptionist, check out our complete Customer Service Receptionist Job Description.

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1

Customer Service Receptionist

Answered all in-coming and outgoing calls, directed messages using a multi-line telephone system.

  • Opened and closed reception telephone switchboard
  • Handled and processed all incoming problems/requests/inquires for customers and associates
  • Operated a computer with multiple information screens to research and resolve customer inquires
  • Typed, faxed and photocopied correspondences, memos, forms and miscellaneous documents
  • Maintained and updated the company telephone directory
  • Performed other general administrative and customer service related tasks as requested
Candidate Info
20
years in
workforce
11
years
at this job
Business
2

Customer Service Receptionist

Assisted customers with inquiries and resolved customer issues

  • Responded to pricing inquiries and processed orders, providing accurate and timely information and quotes
  • Monitored and coordinated invoice and shipping functions
  • Worked closely with the International Sales Manager, Shipping, and Quality Control departments to ensure high levels of service.
  • Provided sales information and service support to sales reps and managers.
  • Tracked and monitored data, invoices, and prepared weekly reports.
Candidate Info
10
years in
workforce
3
years
at this job
HS
High School Diploma
C
Medical Assisting
3

Customer Service Receptionist

Maintained up-to-date knowledge of store policies regarding associates, schedules and department knowledge.

  • Worked as a team member performing duties, announcing guest on the floor for associates, assistance with department directions, shipping out license plates and receiving customer plates.
  • Managed quality communication, customer support and product representation for each client.
  • Assisted customers with resolution of store and product complaints.
  • Responsible for answering customers calls in a timely manner and guaranteeing high level of customer service.
Candidate Info
4
years in
workforce
2
years
at this job
AAS
Criminal Justice
4

Customer Service Receptionist

Answered multiple phone calls.

  • Scheduled Appointments for new and established account holders.
  • Processed payments for account holders at the time of office visits.
  • Assisted clients with any questions and/or concerns.
  • Filed and faxed
  • Generated a report at the end of each business day for records.
Candidate Info
7
years in
workforce
2
years
at this job
Social Worker
5

Customer Service Receptionist

Answered phone calls, sent out emails and handled all inventory for office staff.

  • Handled all payments for program with up to eight to ten thousand in sales.
  • Handled customer complaints with billing, driver logs, driver routes, meals and delivery.
  • Collect personal preferences from dietitian consultant for our clients.
  • Created profile for customers using Microsoft word.
Candidate Info
7
years in
workforce
4
months
at this job
HS
High School Diploma
Liberal Arts
6

Customer Service Receptionist

Maintained up-to-date knowledge of store policies regarding associates, schedules and department knowledge.

  • Worked as a team member performing duties, announcing guest on the floor for associates, assistance with department directions, shipping out license plates and receiving customer plates.
  • Expressed appreciation and invited customers to return to the store.
  • Managed quality communication, customer support and product representation for each client.
  • Assisted customers with store and product complaints
  • Responsible for answering customers calls in a timely manner and guaranteeing high level of customer service.
  • Assisted customers in finding associates and departments.
  • Responsible for assisting every client in person or over the phone in a timely manner.
Candidate Info
4
years in
workforce
2
years
at this job
HS
High School Diploma
AS
Criminal Justice

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