Customer Service Receptionist Resume Examples

Customer Service Receptionists are responsible for greeting visitors and providing them with advice and guidance. Typical duties mentioned on a Customer Service Receptionist resume sample are answering or referring inquiries, giving instructions, solving problems and performing clerical tasks in the reception area. The job requires interacting with all sorts of people, so the best candidates demonstrate throughout their resumes good interpersonal and communication skills, patience, confidence, courtesy and the ability to solve complaints. In terms of education, a high school diploma is sufficient, although some employers may prefer candidates with a college degree.

For more information on what it takes to be a Customer Service Receptionist, check out our complete Customer Service Receptionist Job Description.

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Candidate Info

20

years in workforce

11

years at this job

Business

Customer Service Receptionist

Answered all in-coming and outgoing calls, directed messages using a multi-line telephone system.

Opened and closed reception telephone switchboard
Handled and processed all incoming problems/requests/inquires for customers and associates
Operated a computer with multiple information screens to research and resolve customer inquires
Typed, faxed and photocopied correspondences, memos, forms and miscellaneous documents
Maintained and updated the company telephone directory
Performed other general administrative and customer service related tasks as requested

Candidate Info

10

years in workforce

3

years at this job

HS

High School Diploma

C

Medical Assisting

Customer Service Receptionist

Assisted customers with inquiries and resolved customer issues

Responded to pricing inquiries and processed orders, providing accurate and timely information and quotes
Monitored and coordinated invoice and shipping functions
Worked closely with the International Sales Manager, Shipping, and Quality Control departments to ensure high levels of service.
Provided sales information and service support to sales reps and managers.
Tracked and monitored data, invoices, and prepared weekly reports.

Candidate Info

4

years in workforce

2

years at this job

AAS

Criminal Justice

Customer Service Receptionist

Maintained up-to-date knowledge of store policies regarding associates, schedules and department knowledge.

Worked as a team member performing duties, announcing guest on the floor for associates, assistance with department directions, shipping out license plates and receiving customer plates.
Managed quality communication, customer support and product representation for each client.
Assisted customers with resolution of store and product complaints.
Responsible for answering customers calls in a timely manner and guaranteeing high level of customer service.

Candidate Info

7

years in workforce

2

years at this job

Social Worker

Customer Service Receptionist

Answered multiple phone calls.

Scheduled Appointments for new and established account holders.
Processed payments for account holders at the time of office visits.
Assisted clients with any questions and/or concerns.
Filed and faxed
Generated a report at the end of each business day for records.

Candidate Info

7

years in workforce

4

months at this job

HS

High School Diploma

Liberal Arts

Customer Service Receptionist

Answered phone calls, sent out emails and handled all inventory for office staff.

Handled all payments for program with up to eight to ten thousand in sales.
Handled customer complaints with billing, driver logs, driver routes, meals and delivery.
Collect personal preferences from dietitian consultant for our clients.
Created profile for customers using Microsoft word.

Candidate Info

4

years in workforce

2

years at this job

HS

High School Diploma

AS

Criminal Justice

Customer Service Receptionist

Maintained up-to-date knowledge of store policies regarding associates, schedules and department knowledge.

Worked as a team member performing duties, announcing guest on the floor for associates, assistance with department directions, shipping out license plates and receiving customer plates.
Expressed appreciation and invited customers to return to the store.
Managed quality communication, customer support and product representation for each client.
Assisted customers with store and product complaints
Responsible for answering customers calls in a timely manner and guaranteeing high level of customer service.
Assisted customers in finding associates and departments.
Responsible for assisting every client in person or over the phone in a timely manner.

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