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Customer Sales Representative Resume Samples
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10+ years of experience
Sales and service of Various Food Products to retail grocery stores in an assigned region.
- Maintained and gained product space and displays above the required planogram.
- Established positive customer relationships and resolved all services professionally.
- Product forecasting, order and utilizing P.O.S. for successful sales and marketing promotions.
- Produced 1.5 to 2.1 Million in sales per year. Consistently in the top 5% in the region.
- Honored for successfully executing safety policies and procedures.
- Extremely efficient at operating company equipment including computer devices.
- Developed and maintained relationships with key Management personnel.
10+ years of experience
Travelled throughout assigned territory to call on regular and prospective customers to solicit orders
- Supervised a team of employees, scheduled their work hours, and resolved conflicts
- Responsible for direct customer service, including managing customer accounts
- 15+ years of exceptionally high sales goal achievements on low-growth business territory
10+ years of experience
Proactively call into and receive calls for orders within existing client base.
- Maintain up to date records of communication.
- Communicate client satisfaction trends and product usage to marketing, sales, and product development groups.
- Trained and motivated 12 sales staff in cold calling and prospecting techniques
- Implemented sales and marketing strategies- assisted in website content by developing online ordering.
0-5 years of experience
Collaboratively working in a team-oriented setting at the national call center in order to track and process work orders and provide customer support for approximately 500 monthly sale orders
- Helped provide IT support for the newly implemented GTS software, particularly during high peak call times.
- Assist in training new customer sales representatives on the recently implemented work order system
- Consistently met or exceeded call monitoring expectations through accurate reporting and processing.
6-10 years of experience
Prepared Receiving Reports, which included items received, vendor, purchase order numbers, number of boxes, whether the shipment was complete, and inspected merchandise upon arrival.
- Prepared and maintained records and reports of inventory, price lists, shipments, and goods used.
- Communicated with customers on a daily basis to maintain their satisfaction.
- Trained, supervised, and motivated new and current employees.
- Used Quick Books Point of Sales to perform daily sales.
- Coordinated special events, which include sales, classes, and shows where the company was being presented.
- Multi-tasked in a fast paced environment with customers in the store, phone calls, and other employees.
0-5 years of experience
Delivered consistently excellent customer service over the phone and in writing.
- Navigated systems, procedures, and other resources to provide accurate and timely resolution to customer inquiries, documented problem resolution and customer contact
- Assisted Bank of America and TD Bank subscribers in bill pay related issues, scheduling payments and troubleshooting issues
- Reset passwords for financial institutions
- Verified validation of checks for multiple payees and customers
- Provided flexible assistance through cross-training and support to meet and exceed performance, customer satisfaction, and service level goals
- Provided follow up as needed on customer inquiries to ensure resolution satisfies our customers and meets all internal expectations
0-5 years of experience
- Acted as a liaison between the customer and agency to resolve billing discrepancies
- Assisted with new employee training once in the field, with customer calls and online resources
- Answered customer phone inquiries regarding account maintenance
- Navigated multiple technology software including company software, internet resources, and Microsoft Outlook
- Managed, and reconciled 40-50 customer accounts minimum daily
- Qualified for bonus after first month in the field
0-5 years of experience
Led all junior salespeople in monthly sales multiple times
- Developed and maintained relationships with customers
- Demonstrated features and benefits of automobiles
- Managed the sales process for each customer from greeting to delivery
- Advised customers on financing/leasing options
- Researched and increased my knowledge of new vehicles and competitors’ offerings
- Gained vital knowledge of communication and sales
6-10 years of experience
- Acted as customer relations agent by improving relationships with more than 25 previously unsatisfied clients, and securing business relationships with current and new clients.
- Provided administrative services including written correspondence, shipping/postal duties, and operating and maintaining office equipment and filing system.
- Used Cyrious Software to generate franchise’s monthly/quarterly/annual sales and accounting reports.
- Managed orders from initial placement to project completion.
- Coordinated design services; advised clients via phone, computer and in office regarding signage needs.
- Performed graphic design tasks, including creating sign layouts, cutting and printing of vinyl materials, and sign production.
0-5 years of experience
Orchestrated the sale and development of souvenir photos in a fast-paced environment
- Trained new employees on proper use and care of company’s cameras and editing software.
- Guided the public through the process of taking their photos as well as the eventual photo sale.
- Submitted total transactions and sales throughout shifts and provided feedback about future changes to exceed past new goals.
0-5 years of experience
Achieved an 80% closing rate on upgrading systems.
- Established rapport and trust with customers.
- Consistently attained high survey scores on customer service.
- Met with existing customers, counseled and effectively determined security needs in their homes.
- Successfully explained camera systems and various alarm system upgrades.
- Consistently followed up with customers after installation to ensure satisfaction.
- Successful at establishing new accounts for ADT through cold calling, referrals, and visits.
0-5 years of experience
Presented merchandise, determined customer needs, matched needs to products, negotiated the deal, and closed.
- Created, edited and published electronically all online advertisement with local media outlets.
- Electronically tracked customer payments and produced payment reports for management.
- Traveled for company to various locations in order to work on remote face-to-face negotiations and sales.
0-5 years of experience
Enrolled Senior Citizens and Disabled Persons into health insurance and prescription drug plans.
- Answered customer inquiries about their health insurance and prescription drug plans; such as cost, coverage, and available options.
- Ensured that policy requirements are fulfilled, including any necessary medical examinations and the completion of appropriate forms.
- Customized insurance programs to suit individual customers, often covering a variety of risks.
0-5 years of experience
Organize and plan daily sales calls to foodservice operations within my outlined geography.
- Delivered $420,000 dollars in new foodservice business in first year (exceeded goals by $120,000 dollars).
- Produced alternative reach programs to increase profits with current business owners to maintain and drive revenue.
- Created and help execute marketing programs to increase operator revenues.
- Managed territory and adhere to budget on overhead and samples as provided by management guidelines.
- Work with team members to leverage areas of expertise to foster, share, and grow ideas and success.
- Business to business cold calling and following up to close sales across three states (MS, FL, AL).
- Developed and maintain strong relationships with customers and Distributor Sales Representatives (150 plus accounts).
- Retained $500,000 in current business by understanding product knowledge and applicability to operators.
- Maintained, managed, and sold into 6 large naval and air force military bases by meeting needs of armed forces.
- Selling a product portfolio that includes coffee, dressings, beverages, and snacks.
6-10 years of experience
- Provided daily administrative support to Sales Managers such as filing documents and sorting mail.
- Devised and maintained extensive filing system and corresponding cross-referenced lists
- Prepared invoices, reports, financial statements and other documents
- Reviewed and verified invoices and check requests
- Drafted the necessary documents, letter or statements, as required by the manager
- Dealt with the customers via emails, faxes, over the phone, and face to face
0-5 years of experience
- Answered inbound phone inquiries regarding website usage, pricing, technical support
- Assisted in business-to-business account development and sales-service support
- In a team environment migrated customer base from three websites onto one platform
- Trained as software tester, HTML editing, digital imagery manipulation using Photoshop
- Streamlined ordering process using SQL Server software to expedite CD shipments
6-10 years of experience
Oversaw over 300 accounts in the US and Caribbean market.
- Managed entire order sales cycle ranging from inquiries to reconciliations.
- Administered quotations, sales collateral and product inquiries.
- Reconciled orders and payments and coordinated the logistics for all accounts.
0-5 years of experience
Initiated contact with a large pool of customers via cold calling method.
- Analyzed and interpreted individual customer needs.
- Exposed pitfalls and pain points.
- Proposed a consolidation of shipping and postage charges.
- Listened and resolved customer concerns and questions.
10+ years of experience
Handled 350 freight accounts, shipping through out the US, Canada and Puerto Rico
- Estimated/Quoted prices, credits, contract terms, warranties and delivery dates
- Recommended products to customers, determining needs and interests
- Provided resolution to any customer issues in a timely manner; kept proper notes
- Received “Employee of the Quarter” several times during my employment
0-5 years of experience
Responsible for locating missing medical equipment manufactured by [company name].
- Handled customer complaints and inquiries through resolution.
- Coordinated with multiple service centers across the country to schedule pick up and deliveries for home medical equipment.
- Created and delivered to management PowerPoint presentations detailing key business metrics.
- General office management activities.
0-5 years of experience
Assisted customers with product selection
- Formulated an excellent customer service experience
- Managed finance after hours
- Directed, motivated, and assisted other associates
- Organized financial related paperwork
- Developed leadership qualities
- Formulated a team and coached them on key concepts of the court
- Developed research skills
- Operated under stressful conditions while giving lengthy speeches
0-5 years of experience
Assisted customers in the cross sell, resell, and upsell of products and services.
- Provided excellent customer service by actively listening and building rapport.
- Safely and effectively processed payments over the phone.
- Ensured all company and team quality standards were met on each call.
0-5 years of experience
- Top performer through time with company.
- Proven track record of upselling and add ons.
- Retained existing and new clientele by provided exceptional customer service.
- Obtained referals with existing clients to generate new business.
- Built client list as well as strengthened customer relationships through consistent communication via phone and internet,
0-5 years of experience
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
- Recommended and helped customers select eyewear based on their needs.
- Informed customers about sales and promotions in a friendly and engaging manner.
- Working alongside Optometrist pre-screening, contact lens/Accufit digital
- Troubleshooting and adjustments also dispensing job to patients.
0-5 years of experience
Managed the sales showroom of high scale parquet manufacturer
- Created customer purchase orders and initiated deals with construction
- Explained the technical features of parquet to the customers
- Resolved customers’ merchandise questions and problems
- Prepared sales contracts and manufacturing reports
- Created blueprints by AutoCAD
- Guarantied successful outcomes by tracking and closely monitoring every step
6-10 years of experience
- Guide customers through project design, product selection and project management
- Frequently set up home show and corporate showroom displays to attract customers
- Maintain a 95% customer satisfaction rating represented by over 400 completion surveys
- Sold more than $1.6 million in remodeling projects throughout Minnesota and Wisconsin
- Achieved Over 20 Sales Award in October 2009, April 2010 and March 2011
0-5 years of experience
Communicated effectively with owner about sales and customer objective
- Acknowledged and appropriately greeted and assisted every customer
- Opened and closed the store on time
- Calculated and managed daily sales and lotto data and money
6-10 years of experience
Performed a diverse range of responsibility to include customer signing of contracts, and negotiating of pricing.
- Used an ABS device.
- Verify merchandise and invoice.
- Managed twenty-five to thirty-five stops a day, five days a week.
- Maintained the proper inventory for my route on a daily basis.
- Excellent customer skills, trouble-shooting, to satisfy customer’s needs.
0-5 years of experience
Supervised an Maintained assigned account bases while developing new accounts for 2-3 dealers daily
- Proven ability in problem solving and negotiation with special emphasis on closing the sale.
- Developed and maintained communications in a cooperative and professional manner with all levels of staff and customers
- Explained to customers how specific types of advertising will help promote their products or services in the most effective way possible
- Provided clients with estimates of the costs of advertising products or services
- Located and contacted potential clients to offer advertising services
- Processed all correspondence and paperwork related to accounts
- Informed customers of available options for advertisement artwork, and provided samples
- Prepared promotional plans, sales literature, media kits, and sales contracts, using computer
0-5 years of experience
Handling a high influx of inbound calls within a dynamic call center environment
- Providing effective and timely resolution of a range of customer inquiries
- Providing one-call resolution of customer issues
- Demonstrating the best judgment in disbursement of adjustments and credits
- Creating a positive and cooperative tone with both customers and coworkers
- Providing technical support, troubleshooting and logical problem solving
0-5 years of experience
Used sophisticated virtual phone systems and an auto dialer to contact potential customers
- Offered and provided free insurance quotes to potential customers in target markets
- Performed cross selling of various products to existing customers
- Provided broad financial counseling to customers in an attempt to lower payments and increase brand awareness
- Provided overall superior customer service to retain existing customer and attract future customers
0-5 years of experience
Responsible to assisting other financial institutions in regards to solving check discrepancies
- Process all automatic payments and reconcile against the banks general ledger
- Performed queries utilizing various database within the organization
- Assisted with various job functions as well assisting other bank employees
0-5 years of experience
Paged and dispatched HVAC technicians to various jobs
- Communicated with customers, technicians and supervisors continuously
- Scheduled emergent and maintenance appointments for multiple technicians
- Resolved customer issues
0-5 years of experience
Responsible for fast paced retail sales of Cell Phone Technology and Solutions
- Solutions sold include equipment and accessories, phone plan subscription service, and 2 year service contract
- Sales functions include: lead generation, prospecting, client presentations, contract negotiation, and closing.
- Market focus include: healthcare, banking, retail, hospitality and food service (quick serve and rated )
- Management activities included: Proper handling of private customer information, training of staff, balancing all monies collected, preparing deposits, and resolving customer issues.
- Started as part-time associate and promoted to Sales Lead/Keyholder within six months.
0-5 years of experience
Assisted in selling bank products to achieve target
- Created leads either by phone or through direct contact with customers then passes on to associates in various departments for account review
- Balanced and refilled ATM machine and credit processed ATM deposits to respective customer accounts
- Greeted & assisted customer, clients in a courteous manner
- Clerical Duties: Used Microsoft Word for correspondence and ordered office supplies
0-5 years of experience
Updated pricing, merchandise, available artwork on the company web-site.
- Processed web based orders from quotation through shipment.
- Maintained in-store merchandising.
- Provided over-the-counter service for customer inquiries, including product selection and referrals.
- Maintained customer order entries and filings.
- Coordinated returns of defective merchandise to vendors.
- Responsible for daily sales reports and bank deposits.
0-5 years of experience
Provide customers with valuable experience through social media marketing as well as contributing customer service by greeting, providing and helping with the customers overall experience.
- Used social media marketing as a tool for promoting company sales
- Uploaded various pictures of inventory to company Facebook page
- Created company flyers and documents
- Designed layouts for store inventory to appeal to customers and boost overall store appearance
- Helped customers through the multiple stages of interior design
- Assisted customers in decision making
- Monogrammed various garments in a timely matter to improve customer loyalty
0-5 years of experience
Customer liaison with 8 nursing homes and several hospice patients for the purchase of needed medical equipment
- Received, researched, organized, and processed orders
- Processed billing documents
- Experience with MS Word, Excel, Outlook, and Access
0-5 years of experience
Customer liaison with 8 nursing homes and several hospice patients for the purchase of needed medical equipment
- Received, researched, organized, and processed orders
- Processed billing documents
- Experience with MS Word, Excel, Outlook, and Access
0-5 years of experience
Responsible for contributing to sales of the store and made sure every customer received exceptional levels of customer service in this family owned business
- Aided in the daily management of all register transactions
- Handled customer complaints professionally and promptly
- Replaced, restocked and logged items daily
- Processed returns and refunds
- Placed catalog orders, updates and provided clerical assistance
0-5 years of experience
Consistently made and received customer calls around delinquent accounts and finding appropriate resolution
- Resolved customer service issues in a timely and professional manner
- Answering multiline phones to direct calls to appropriate employee.
- Handled client complaints, maintaining a positive experience for all
- Product promotions: Phone, Internet, and Cable
- Retain the customers, upsell if possible, and make sure to keep the customer happy.
- Proactively contributed to team efforts by producing maximum productivity and efficiency
0-5 years of experience
100 % Face to face sales with the customers. Ensuring customer satisfaction by offering every product available.
- Working with a computer, transferring the customer’s information into the system.
- Handle live transactions via cash, credit or debit.
- Meeting company’s expectations with sales.
- Trained new employees to become better salesmen.
0-5 years of experience
- Serviced established customers by delivering their orders and increasing profitability and production through up-selling
- Focused on business development and introduction of the Schwan’s brand to potential customers through cold calling, scheduling fundraisers and attending fairs and outreach events
- Maintained truck inventory with handheld computer and physical counts
- Completed daily sales reports and made daily deposits
0-5 years of experience
Outbound residential sales calls to existing U.S. and Canadian customers
- Extremely productive in a high volume, high stress environment
- Solved billing, ordering problems and handled customer inquiries
- Handled high volume calls to older client base in a professional manner
- Resolved customer complaints and calmed those that were upset
- Assisted in testing new programs
6-10 years of experience
Persuasively and professionally selling optional services, vehicle upgrades and other products.
- Setting and achieving personal sales goals while supporting the goals of the team.
- Greet customers in a timely, professional and engaging manner.
- Adapting to a continuously changing sales environment.
- Qualify and process customer rentals with accuracy and attention to detail.
- Providing solutions to customer inquiries and concerns.
- Adhering to all company policies and procedures.
0-5 years of experience
Assist Customer with their orders, questions, changes, and resolving issues as needed.
- Responsible for answering inbound calls, outbound calls, and emails from customers.
- Processing orders in a timely manner to ensure customers receive their orders on time.
- Upselling and introducing new products to customers and also pricing changes.
- Work with local branches and internal employees to resolve and issues as they arise.
- Operating multiple systems at once and keeping up to date with operating procedures.
0-5 years of experience
Assist customers resolving all billing or technical disputes, complaints and inquiries
- Provide complete and thorough explanation of products and services
- Handle equipment returns and processes equipment exchanges
- Process service upgrades and downgrades
- Assist with various administrative duties and special projects, as necessary
- Perform all other duties as requested
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
