Service Desk Analyst Resume Examples

Service Desk Analyst Resume Examples

Service Desk Analysts answer employees' technology-related questions and strategize more favorable results. Sample resumes in this field indicate such skills as opening service requests, facilitating the transfer of calls between operational units, and updating service requests to resolution by working with the Service Desk Analyst to identify the correct course of action within SLA time frames. For this position, aspiring Service Desk Analysts should be able to show prior experience providing telephone-based technical support and/or desk side technical support on their resumes.

For more information on what it takes to be a Service Desk Analyst, check out our complete Service Desk Analyst Job Description.

Looking for cover letter ideas? See our sample Service Desk Analyst Cover Letter.

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