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Phone Representative Resume Samples
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Candidate Info
years in workforce
year at this job
Phone Representative
- Provided customer service for inbound and outbound calls, answered questions and provided basic trouble shooting assistance.
- Provided information about products offered
- Handled and resolved customer complaints
- Continuously achieved highest stat ratings of my team including calls per hour, low call time, and customer satisfaction.
Candidate Info
years in workforce
months at this job
Graphic Design
Phone Representative
- Maintain a high-volume workload within a fast paced environment.
- Assisted an average of clients in any given week and consistently met performance benchmarks in all areas.
- Maintaining relationships of both internal and external clients.
- Analyzed reports on improvements to bring effectiveness to the apartment.
- Carried out requests with clients in learning more information and making decisions.
- Assisted customers by telephone, mail and email to direct customers to correct sales area.
- Maintained a professional and polite telephone manner.
Candidate Info
years in workforce
years at this job
Business Administration
Customer Service Chat/ Phone Representative
- Answered inbound calls from customers
- Quickly assessed customers' needs and proactively provided solutions
- Documents details of customer interaction into system while on the phone
- Provide superior customer service while handling inbound calls for order placement and product inquiry
- Kept customer informed on the status of their order, reconciles errors in a cost effective manner
- Completed assignments accurately despite a large workload
- Resolved post order issues such as returns and follow ups to insure all customer needs are fulfilled
Candidate Info
years in workforce
Science
Manager -customer Service Phone Representative
- Assisted customers with Comcast related questions
- Fixed the customers problems immediately
- Promoted Sales
Candidate Info
years in workforce
years at this job
High School Diploma
Free Phone Representative
50% of the job is over the phone and 50% is dealing face to face with clients
- Analyze customer bills and utility rate structures to select optimal rate structures for customers
- Monitor the flow of energy in response to changes in consumer demand
- Assist clients by offering government benefits like the Free Lifeline cell phone program (It is a Federal Government program)
Candidate Info
years in workforce
years at this job
Community Health
Provider Phone Representative Telecommuter
Trained in Community & State (medicaid) plan for NY, NJ, LA & MA
- Ability to navigate multiple applications to resolve providers' inquiries
- Experienced in handling high-call volumes
- Exceeding standards in schedule adherence, quality, and productivity metrics
- Relaying accurate claim and benefit information to provider
- Ability to analyze complex claims and determine action needed to correct or continue processing
Candidate Info
years in workforce
years at this job
Finance
Strategic Management Case
Economics
Phone Representative
- Contact alumni and parents to establish a rapport and keep them up to date on the College
- Communicate the details of the Fund for Albright and encourage alumni and parents to donate
- Track pledges on the computer accurately
- Remained calm and professional calm during high-stress or agitated callers
Candidate Info
years in workforce
months at this job
High School Diploma
Phone Representative
- Answered the phone to assist customer's needs.
- Helped to resolve customer service complaints.
- Answered questions as well as issued cards, and money transfers.
Candidate Info
years in workforce
year at this job
Mass Media And Communication
English
Phone Representative
- Work for Client Logic on assigned phone campaign's.
- Campaigns: People PC Technical Support, Tivo Technical Support, and Virgin Mobile Customer Service.
- Maintain customers satisfaction of product or service for the company represented by Client Logic.
Candidate Info
years in workforce
months at this job
High School Diploma
Phone Representative
Provided customer service and sales to customers
- Inbound and outbound calls
- Assisted customers with account inquiries, updates, and payments
- Met monthly quota for sales
Candidate Info
years in workforce
months at this job
Phone Representative
- Take Classified calls and create ads based on paper and rates.
- Cold Call companies to advertise their company in our paper.
- Work with a team and by myself.
- I answer questions and direct people to the proper section for their needs.
- I follow company guidelines while making the customer satisfied.
- Given goals each month to reach to help the company rise.
Candidate Info
years in workforce
year at this job
Phone Representative
Phone Representing
- Quoting customer's on the best offer.
- Processing order's.
- Scheduling installation appointments.
- Required ability to work in a high call volume center.
- Required ability to work under pressure.
Candidate Info
years in workforce
months at this job
High School Diploma
Associate of Arts
Phone Representative
- Answer phones and enter orders from calls, enter online web orders along with mailed in orders into the database
- Answer questions about the customers orders or product
- Direct calls to the appropriate department or person
- Filed and mailed papers, did projects for other departments
Candidate Info
years in workforce
years at this job
Provider Phone Representative
- Answer provider and facility phone inquiries for claims and health benefit questions and issues in a call center environment.
- Provide claim processing information and details.
- When there is a claim processing issue, the issue is notated and routed to the appropriate department for correct processing.
- Maintain database with documentation and updates.
Candidate Info
years in workforce
years at this job
Ged
Criminal Justice
Phone Representative
- I assist timeshare owners with options such as contract cancellation or contract reconstruction.
- Provide excellent customer service over the phone.
- Maintain and organize a pipeline account on pipeline deals.com
Candidate Info
years in workforce
years at this job
College Prep
Computer Information Systems
Provider Phone Representative, Quality Assurance Agent/auditor, Assistant Supervisor
- Provided claims and benefit information to doctors and providers
- Assisted in processing claims
- Researched providers contracts and Claims
- Handled provider callbacks
- Assisted representatives on calls
- Monitored peers calls for quality and assurance
- Coached active employees and provided feedback on performance
- Assisted in training new employees
- Proficient with CPT, HCPCS and ICD-10 and ICD-9 coding
- Set up referrals, prior authorizations, and notifications for services
Candidate Info
years in workforce
years at this job
High School Diploma
Liberal Arts
Provider Phone Representative
- Work closely with the Provider Resolution Group and Coach to effectively solve any trends with claim denials and increase in call volume.
- Refer unresolved provider grievances to designated departments for further investigation.
- Interact with providers by phone to provide information about member eligibility and benefits, provider network status, appeals, claim status and disputes.
- Check to ensure that appropriate requests were submitted to the correct department to guarantee provider satisfaction in a timely manner.
- Assists supervisor with escalation requests to ensure provider issues are resolved efficiently.
- Enter requests for prior authorizations for providers and facilities.
- Run intake error reports on agents to correct any mistakes made on the intake request, and assist with coaching opportunities to ensure proper knowledge of the process.
- Serves as a mentor for new hire training by working directly with new hires, to ensure they are comfortable and understanding the information they are being taught.
- Resolve provider billing complaints by performing activities such as sending back reconsideration requests, reviewing and faxing explanation of benefits, and providing appeal status.
- Work with Coaches to ensure the team has adequate information to assist providers.
Candidate Info
years in workforce
years at this job
High School Diploma
Relevant
Nursing Assistant
Phone Representative
- Telemarketing for political donations
- Took inbound/made outbound calls; transferred calls
- Handled billing, account research, sales, technical issues
- Bundled phone cable and internet
- Deescalated calls
- Moved satellite cable services
Candidate Info
months in workforce
months at this job
High School Diploma
Criminal Justice
Phone Representative
- Provide clients with information about solar power
- Qualify potential customers for government incentives
- Provide excellent customer support in a busy call center
Candidate Info
months in workforce
months at this job
High School Diploma
Criminal Justice
Phone Representative
- Provide clients with information about solar power
- Qualify potential customers for government incentives
- Provide excellent customer support in a busy call center
Candidate Info
years in workforce
years at this job
Sales/phone Representative
Purchasing vehicles
- Negotiating with sellers
- Arranging pick-up and deliveries, both domestic and international
- Extensive travel nationwide
- Title, DMV, and legal documentation
Candidate Info
years in workforce
months at this job
Excercise Science
Phone Representative
- Answer and assist customers on questions about bill
- Provide customers with solutions to bill
- Keep a control and respectful manner on the phone
Candidate Info
years in workforce
year at this job
Pay By Phone Representative
- Collecting payments/properly directing inbound calls in phone queues to improve call flow
- Advising customers of billing related concerns
- Correcting/Assisting issues with the 'My Account' online system.
Candidate Info
years in workforce
years at this job
Phone Representative
- Directs calls to appropriate department
- Books appointments for patients
- Creates lab order forms and x-ray order forms
- Routes nurses and doctors messages on behalf of patients
- Faxes and mails documents to other doctors and patients
- Composes recall letters for semi-annual and annual appointments
- Returns voicemails on a daily basis
- Translates Spanish for patients, surgical coordinators and nurses
- Takes Spanish calls
Candidate Info
years in workforce
months at this job
High School Diploma
Audio Technology
Phone Representative
- Reaching out to residents to inform changes
- High volume work flow
- Door to door
Candidate Info
years in workforce
years at this job
GED
Phone Representative
- Phone Girl
- Providing customer service
- Directing entertainers to go to proper destinations
Candidate Info
years in workforce
months at this job
High School Diploma
Phone Representative / Administrative Assistant
- Make inbound/ outbound calls to medicare recpients
- Process orders for back, knee, and shoulder braces
- Data Entry