Phone Representative Resume Examples

Phone Representative

• Provided customer service for inbound and outbound calls, answered questions and provided basic trouble shooting assistance.
• Provided information about products offered
• Handled and resolved customer complaints
• Continuously achieved highest stat ratings of my team including calls per hour, low call time, and customer satisfaction.

Phone Representative

• Maintain a high-volume workload within a fast paced environment.
• Assisted an average of clients in any given week and consistently met performance benchmarks in all areas.
• Maintaining relationships of both internal and external clients.
• Analyzed reports on improvements to bring effectiveness to the apartment.
• Carried out requests with clients in learning more information and making decisions.
• Assisted customers by telephone, mail and email to direct customers to correct sales area.
• Maintained a professional and polite telephone manner.

Customer Service Chat/ Phone Representative

• Answered inbound calls from customers
• Quickly assessed customers' needs and proactively provided solutions
• Documents details of customer interaction into system while on the phone
• Provide superior customer service while handling inbound calls for order placement and product inquiry
• Kept customer informed on the status of their order, reconciles errors in a cost effective manner
• Completed assignments accurately despite a large workload
• Resolved post order issues such as returns and follow ups to insure all customer needs are fulfilled

Manager -customer Service Phone Representative

• Assisted customers with Comcast related questions
• Fixed the customers problems immediately
• Promoted Sales

Free Phone Representative

50% of the job is over the phone and 50% is dealing face to face with clients

• Analyze customer bills and utility rate structures to select optimal rate structures for customers
• Monitor the flow of energy in response to changes in consumer demand
• Assist clients by offering government benefits like the Free Lifeline cell phone program (It is a Federal Government program)

Provider Phone Representative Telecommuter

Trained in Community & State (medicaid) plan for NY, NJ, LA & MA

• Ability to navigate multiple applications to resolve providers' inquiries
• Experienced in handling high-call volumes
• Exceeding standards in schedule adherence, quality, and productivity metrics
• Relaying accurate claim and benefit information to provider
• Ability to analyze complex claims and determine action needed to correct or continue processing

Phone Representative

• Contact alumni and parents to establish a rapport and keep them up to date on the College
• Communicate the details of the Fund for Albright and encourage alumni and parents to donate
• Track pledges on the computer accurately
• Remained calm and professional calm during high-stress or agitated callers

Phone Representative

• Answered the phone to assist customer's needs.
• Helped to resolve customer service complaints.
• Answered questions as well as issued cards, and money transfers.

Phone Representative

• Work for Client Logic on assigned phone campaign's.
• Campaigns: People PC Technical Support, Tivo Technical Support, and Virgin Mobile Customer Service.
• Maintain customers satisfaction of product or service for the company represented by Client Logic.

Phone Representative

Provided customer service and sales to customers

• Inbound and outbound calls
• Assisted customers with account inquiries, updates, and payments
• Met monthly quota for sales