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Phone Representative Resume Samples
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Candidate Info
3
years in workforce
1
year at this job
Phone Representative
- Provided customer service for inbound and outbound calls, answered questions and provided basic trouble shooting assistance.
- Provided information about products offered
- Handled and resolved customer complaints
- Continuously achieved highest stat ratings of my team including calls per hour, low call time, and customer satisfaction.
Candidate Info
3
years in workforce
3
months at this job
BS
Graphic Design
Phone Representative
- Maintain a high-volume workload within a fast paced environment.
- Assisted an average of clients in any given week and consistently met performance benchmarks in all areas.
- Maintaining relationships of both internal and external clients.
- Analyzed reports on improvements to bring effectiveness to the apartment.
- Carried out requests with clients in learning more information and making decisions.
- Assisted customers by telephone, mail and email to direct customers to correct sales area.
- Maintained a professional and polite telephone manner.
Candidate Info
9
years in workforce
3
years at this job
AS
Business Administration
Customer Service Chat/ Phone Representative
- Answered inbound calls from customers
- Quickly assessed customers' needs and proactively provided solutions
- Documents details of customer interaction into system while on the phone
- Provide superior customer service while handling inbound calls for order placement and product inquiry
- Kept customer informed on the status of their order, reconciles errors in a cost effective manner
- Completed assignments accurately despite a large workload
- Resolved post order issues such as returns and follow ups to insure all customer needs are fulfilled
Candidate Info
4
years in workforce
BA
Science
Manager -customer Service Phone Representative
- Assisted customers with Comcast related questions
- Fixed the customers problems immediately
- Promoted Sales
Candidate Info
13
years in workforce
6
years at this job
HS
High School Diploma
Free Phone Representative
50% of the job is over the phone and 50% is dealing face to face with clients
- Analyze customer bills and utility rate structures to select optimal rate structures for customers
- Monitor the flow of energy in response to changes in consumer demand
- Assist clients by offering government benefits like the Free Lifeline cell phone program (It is a Federal Government program)
Candidate Info
9
years in workforce
4
years at this job
Community Health
Provider Phone Representative Telecommuter
Trained in Community & State (medicaid) plan for NY, NJ, LA & MA
- Ability to navigate multiple applications to resolve providers' inquiries
- Experienced in handling high-call volumes
- Exceeding standards in schedule adherence, quality, and productivity metrics
- Relaying accurate claim and benefit information to provider
- Ability to analyze complex claims and determine action needed to correct or continue processing
Candidate Info
12
years in workforce
3
years at this job
BS
Finance
Strategic Management Case
Economics
Phone Representative
- Contact alumni and parents to establish a rapport and keep them up to date on the College
- Communicate the details of the Fund for Albright and encourage alumni and parents to donate
- Track pledges on the computer accurately
- Remained calm and professional calm during high-stress or agitated callers
Candidate Info
2
years in workforce
4
months at this job
HS
High School Diploma
Phone Representative
- Answered the phone to assist customer's needs.
- Helped to resolve customer service complaints.
- Answered questions as well as issued cards, and money transfers.
Candidate Info
28
years in workforce
1
year at this job
AS
Mass Media And Communication
BA
English
Phone Representative
- Work for Client Logic on assigned phone campaign's.
- Campaigns: People PC Technical Support, Tivo Technical Support, and Virgin Mobile Customer Service.
- Maintain customers satisfaction of product or service for the company represented by Client Logic.
Candidate Info
6
years in workforce
5
months at this job
HS
High School Diploma
Phone Representative
Provided customer service and sales to customers
- Inbound and outbound calls
- Assisted customers with account inquiries, updates, and payments
- Met monthly quota for sales
Candidate Info
3
years in workforce
5
months at this job
Phone Representative
- Take Classified calls and create ads based on paper and rates.
- Cold Call companies to advertise their company in our paper.
- Work with a team and by myself.
- I answer questions and direct people to the proper section for their needs.
- I follow company guidelines while making the customer satisfied.
- Given goals each month to reach to help the company rise.
Candidate Info
2
years in workforce
1
year at this job
Phone Representative
Phone Representing
- Quoting customer's on the best offer.
- Processing order's.
- Scheduling installation appointments.
- Required ability to work in a high call volume center.
- Required ability to work under pressure.
Candidate Info
5
years in workforce
3
months at this job
HS
High School Diploma
AA
Associate of Arts
Phone Representative
- Answer phones and enter orders from calls, enter online web orders along with mailed in orders into the database
- Answer questions about the customers orders or product
- Direct calls to the appropriate department or person
- Filed and mailed papers, did projects for other departments
Candidate Info
12
years in workforce
4
years at this job
Provider Phone Representative
- Answer provider and facility phone inquiries for claims and health benefit questions and issues in a call center environment.
- Provide claim processing information and details.
- When there is a claim processing issue, the issue is notated and routed to the appropriate department for correct processing.
- Maintain database with documentation and updates.
Candidate Info
4
years in workforce
2
years at this job
HS
Ged
AA
Criminal Justice
Phone Representative
- I assist timeshare owners with options such as contract cancellation or contract reconstruction.
- Provide excellent customer service over the phone.
- Maintain and organize a pipeline account on pipeline deals.com
Candidate Info
9
years in workforce
5
years at this job
College Prep
Computer Information Systems
Provider Phone Representative, Quality Assurance Agent/auditor, Assistant Supervisor
- Provided claims and benefit information to doctors and providers
- Assisted in processing claims
- Researched providers contracts and Claims
- Handled provider callbacks
- Assisted representatives on calls
- Monitored peers calls for quality and assurance
- Coached active employees and provided feedback on performance
- Assisted in training new employees
- Proficient with CPT, HCPCS and ICD-10 and ICD-9 coding
- Set up referrals, prior authorizations, and notifications for services
Candidate Info
6
years in workforce
3
years at this job
HS
High School Diploma
Liberal Arts
Provider Phone Representative
- Work closely with the Provider Resolution Group and Coach to effectively solve any trends with claim denials and increase in call volume.
- Refer unresolved provider grievances to designated departments for further investigation.
- Interact with providers by phone to provide information about member eligibility and benefits, provider network status, appeals, claim status and disputes.
- Check to ensure that appropriate requests were submitted to the correct department to guarantee provider satisfaction in a timely manner.
- Assists supervisor with escalation requests to ensure provider issues are resolved efficiently.
- Enter requests for prior authorizations for providers and facilities.
- Run intake error reports on agents to correct any mistakes made on the intake request, and assist with coaching opportunities to ensure proper knowledge of the process.
- Serves as a mentor for new hire training by working directly with new hires, to ensure they are comfortable and understanding the information they are being taught.
- Resolve provider billing complaints by performing activities such as sending back reconsideration requests, reviewing and faxing explanation of benefits, and providing appeal status.
- Work with Coaches to ensure the team has adequate information to assist providers.
Candidate Info
2
years in workforce
2
years at this job
HS
High School Diploma
HS
Relevant
CNA
Nursing Assistant
Phone Representative
- Telemarketing for political donations
- Took inbound/made outbound calls; transferred calls
- Handled billing, account research, sales, technical issues
- Bundled phone cable and internet
- Deescalated calls
- Moved satellite cable services
Candidate Info
2
months in workforce
2
months at this job
HS
High School Diploma
AA
Criminal Justice
Phone Representative
- Provide clients with information about solar power
- Qualify potential customers for government incentives
- Provide excellent customer support in a busy call center
Candidate Info
2
months in workforce
2
months at this job
HS
High School Diploma
AA
Criminal Justice
Phone Representative
- Provide clients with information about solar power
- Qualify potential customers for government incentives
- Provide excellent customer support in a busy call center
Candidate Info
5
years in workforce
3
years at this job
Sales/phone Representative
Purchasing vehicles
- Negotiating with sellers
- Arranging pick-up and deliveries, both domestic and international
- Extensive travel nationwide
- Title, DMV, and legal documentation
Candidate Info
2
years in workforce
5
months at this job
Excercise Science
Phone Representative
- Answer and assist customers on questions about bill
- Provide customers with solutions to bill
- Keep a control and respectful manner on the phone
Candidate Info
8
years in workforce
1
year at this job
Pay By Phone Representative
- Collecting payments/properly directing inbound calls in phone queues to improve call flow
- Advising customers of billing related concerns
- Correcting/Assisting issues with the 'My Account' online system.
Candidate Info
6
years in workforce
2
years at this job
Phone Representative
- Directs calls to appropriate department
- Books appointments for patients
- Creates lab order forms and x-ray order forms
- Routes nurses and doctors messages on behalf of patients
- Faxes and mails documents to other doctors and patients
- Composes recall letters for semi-annual and annual appointments
- Returns voicemails on a daily basis
- Translates Spanish for patients, surgical coordinators and nurses
- Takes Spanish calls
Candidate Info
6
years in workforce
5
months at this job
HS
High School Diploma
C
Audio Technology
Phone Representative
- Reaching out to residents to inform changes
- High volume work flow
- Door to door
Candidate Info
4
years in workforce
2
years at this job
GED
GED
Phone Representative
- Phone Girl
- Providing customer service
- Directing entertainers to go to proper destinations
Candidate Info
4
years in workforce
7
months at this job
HS
High School Diploma
Phone Representative / Administrative Assistant
- Make inbound/ outbound calls to medicare recpients
- Process orders for back, knee, and shoulder braces
- Data Entry
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