Call Representative Resume Examples

Call Representative

Convert our customers from a one month supply to a 3 month supply

• Understanding the Rx connect system and tools required.
• Provided customer service with patience and understanding.
• Promoted this 3 month supply for the advantage of customers.

Call Representative

• Provide accurate and appropriate information in response to customer requests
• Properly direct inbound calls in phone queues to improve call flow
• Develop effective relationships with all call center departments through clear communication
• Demonstrate mastery of customer service call script within specified timeframes
• Build customer loyalty by placing follow-up calls for customers who left messages with complaints

Call Representative /recruiter

• Received inbound & outbound calls from client about their health insurance
• Answered participant questions, as well as question participants to obtain full understanding of what information is being requested
• Monitored Call Tracking for responses from administrative team so call returns are done in a timely fashion
• Assist Potential hires with applications for an opportunity for the company.

Call Representative

• Provide customer with product and service information.
• Answer phone and respond to customer request.
• Sell product and place customer order in computer system.
• Research billing issues.
• Provide on the job training for new employees.
• Follow up on customer inquiries not immediately resolved.

Call Representative

Receive inbound and outbound calls

• Positive attitude with clear communication
• Capable of depersonalizing self with customers
• Flexibility to work in an ever-changing environment

Call Representative

• Handles all incoming calls from customers
• Handles credit cards information
• Places all orders for local Pizza Huts in various areas
• Diffuse any customer complaints/concerns while multitasking