Call Center Agent Resume Examples

Call Center Agent

Handle approximately 75-150 inbound calls on a daily basis in a busy fast paced Parts Research Department. Provide parts information, such as stock availability, price and eta's. Place and submit orders in an order entry system as well as cancel upon request and/or track shipments.

• Respond to authorized service center's inquiries via email or phone, and resolved issues efficiently and professionally
• Update and authorize approximately 50-80 customer request tickets for owned or new purchased units that are needing repair service or needing new parts due to missing or damaged
• Trained new CSR's on department procedures
• Do other duties as needed or assigned

Call Center Agent

Customer service agent responsible for entering catalog orders VIA telephone into company database; provided requested information to customers in a professional and proficient manner in relation to products, customer order and vendor information. Worked successfully with co-workers as well as independently. Hired as a seasonal employee; position was made permanent at the end of expected duration.

• Promoted to processing returns and exchanges within three months of hire.
• Trained new hires to process returns and exchanges; as well as the process of taking telephone orders.
• Recognized by Management and customers for providing exceptional customer service.

Call Center Agent

Facilitated order placement, as well as analyzed order information to resolve issues and concerns

• Managed all inquiries of the call center. Duties included investigation of questions/complaints, forward issues to appropriate parties if needed, request order overrides for eligible members, replace orders when reported missing or damaged, member notification of eligibility and benefits
• Communicated with insurance to verify eligibility was up to date and accurate on eCare Central Management System
• Periodically communicated with members to administer nutritional assessments
• Collected absent physician information to facilitate proper communication and authorization
• Initiated reporting and updating members' contact information when necessary

Call Center Agent

Provided customer satisfaction through effective and timely resolution of a variety of customer inquiries.

• Built and retained customer loyalty through timely and effective one call resolution; increased revenue through the execution of various sales initiatives.
• Completed required trainings to not only stay current on new/existing systems, products and services, but to also maintain proficiency on company values and organizational requirements.
• Used electronic documentation, reference tools, and automated training to provided to deliver stellar customer service.
• Met and exceeded department productivity and quality standards. Appropriately disbursed adjustments and account credits in accordance with T-Mobile policy and procedures.

Call Center Agent

Delivered world class customer service; built customer satisfaction and loyalty.

• Provided effective and timely resolutions of a range of customer inquiries.
• Responded to customer inquiries requests; resolved issues efficiently and professionally.
• Completed ongoing training to stay abreast of product, service and policy changes.

Customer Service/appointment Scheduler-call Center Agent

Trained new and existing agents as needed to use Infinity, WebMD, MedENT, NextGen, MedTech, and Eclinical

• Answered urgent and non-urgent phone calls from patients and took messages to relay to healthcare clients.
• Took detailed, critical, pertinent and relevant patient information to help expedite the providers response time to the patient.
• Made outbound telephone calls by contacting patients for variety of patient out-reach efforts such as scheduling an appointment, wellness programs, satisfaction surveys, and immunization compliance.
• Entered patient information into customized computer system for client records, scheduled appointments for Suffolk County Health Clinics and other doctor and specialist offices.

Call Center Agent

Customer service agent responsible for entering catalog orders VIA telephone into company database; provided requested information to customers in a professional and proficient manner in relation to products, customer order and vendor information. Worked successfully with co-workers as well as independently. Hired as a seasonal employee; position was made permanent at the end of expected duration.

• Promoted to processing returns and exchanges within three months of hire.
• Trained new hires to process returns and exchanges; as well as the process of taking telephone orders.
• Recognized by Management and customers for providing exceptional customer service.

Independent Call Center Agent

Adeptly handle inbound calls for sales and service vendors using cloud management platform software.

• Accurately manage and disseminate HIPPA level client data, facilitate client directed sales initiatives and self manage scheduling and professional training.
• Observe and exceed company identified performance metrics and compliance measures to ensure retention of inbound call volume.
• Successfully passed training for invitation only dedicated line groups for specialized client call volume (Public Partnerships, AAA, Pizza Hut, etc.)
• Received client based bonuses for exceeding top 10% sales metrics for inbound call agents.

Regular Accounts Manager, Call Center Agent & Administrative Assistant

Serve as liaison between customers, management, and technicians, fielding 50 customer service calls on average daily

• Maintain detailed administrative and procedural processes and manage a wide variety of customer service issues in order to improve accuracy, efficiency, and satisfaction
• Directly support the CEO in managing daily operation work flow
• Created databases and spreadsheets for improving inventory management and reporting accuracy
• Processing of all invoices and payments for newly created accounts, as well as all weekly paperwork, per tech

Call Center Agent

• Scheduled appointments for patients belonging to health center affiliates.
• Answering incoming calls, greeting the callers, providing required information, and taking messages.
• Verified and collected insurance information, and created or updated patient records.
• Average 120+ calls per shift.