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Customer Account Manager Resume Samples
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0-5 years of experience
Worked closely with sales strategy, finance, and marketing to implement Annual Sales Strategy with growths in Sales Volume and Net Revenue while balancing a trade accrual budget. Collaborated with key customer personnel in Joint Business Planning and securing New Item Placements. Coordinated with retail teams to ensure sales programming execution of entire QTG portfolio.
- Managed largest Food & Beverage Wholesaler in the West Coast. Achieved 8% Sales Growth (+1.05MM) over 2 years. Experienced double digit sales growth in Foods (+12%/ $450M) and Gatorade (+10%/ $700M).
- Achieved +28% sales growth (+$450M) at Key Account for the past 2 years by increasing distribution of core SKUs, new item placements, and executing aggressive sale plans. Achieved +40% sales growth (+$300M) at other Key Account in 18 months.
- Created, implemented, and executed Quaker Foods Sales Program in which +450 Shipper Displays were sold in promotional program, resulting in $140M in incremental sales in one month.
- Grew Gatorade Inventory on Display by implementing a Customer Incentive Program, resulting in an incremental +150 Gatorade displays, resulting in $275M in incremental sales.
- Coordinated with retail teams to secure new item placements, an increase of items on display, and grew distribution of entire QTG portfolio.
- Participated in Joint Business Planning with Key Customers to ensure New Item Placements, Win -Win contract negotiations, and promotional calendar activation within the trade budget.
- Improved the New Item Acceptance % by +60% with Key Customer by creating a more effective Slotting Program. Program was so successful that it was adopted by entire West Region.
0-5 years of experience
Investigated and resolved a wide variety of issues and requests to include probing for additional information from customers and setting expectations.
- Maintained proficiency in software programs such as Microsoft Office and/or other platforms.
- Updated pertinent paperwork and records via data entry methods.
- Communicated with all levels of management to test both hardware and software products for ease of use.
0-5 years of experience
Collect revenue, manage the collection process, which is responsible for the lease agreement renewal payment process, and achieve monthly standards and goals.
- Utilize all tools available, and counsel customers to good payment behaviors so they may acquire ownership.
- Ensure all renewal lists are worked completely, and diligently each day for superiority
- High volume of outbound/inbound telephone.
- Promoted from a Customer Service Representative to a Manager Trainee.
6-10 years of experience
Establish and implement departmental policies, goals, objectives, and procedures, conferring with management and employees regarding disbursement pricing orders
- Manage front line customer based support for Government, Reseller, Wholesale, National, International and Clear-line Accounts
- Manage workload of 20 employees, track and balance account disbursements through Excel Spreadsheet,
- Create orders in Lotus Notes for pricing reps for internal tracking purpose to balance data
- Use data to identify system process gaps to prevent future reoccurrences
- Achieve SLA of 24 hours on order validation from time of submission to the Order Management Pricing Box
- Train a staff of 7on new implementation process for automated disbursement pricing tool
- Serve as the point-of-contact for internal pricing inquiries for Sales Team, Implementation Specialist, Project Managers, Supervisors
- Aid as a team leader amongst team members to make informed decisions on behalf of the customer, to include areas surrounding the order assignment process.
0-5 years of experience
Interact with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts or obtain details of complaints
- Make collection calls
- Cashier duties
- Solicit sales of new or additional services or products
- Resolve delinquent accounts with collection of merchandise or payments
- Resolve customer complaints regarding customers' accounts, product or service
0-5 years of experience
Assess clients' needs and recommended policies with coverage that best suits their needs and budget
- Write and bound new business Property & Casualty policies
- Analyze existing customers' insurance policies in order to conduct insurance reviews; making sure they are adequately covered
- Maintain all customer files with accurate updated information
- Process policy change endorsements and follow up to make sure changes issued correctly
- Apply customer payments to policies
- Manage all past due accounts and verification requests from underwriting department
- Filed insurance claims for customers.
- Follow up with customers multiple times throughout the claims process to make sure that their needs were being met
- Document all correspondence that is had with customers' through eAgent
0-5 years of experience
Preventative maintenance on the delivery trucks and vans
- Check and identify accounts that are likely to become a bad debt account and contact the clients to retain them
- Receive and answer calls from the clients or client service units in relation to the client's requests or questions
- Answer the client's questions and ensure their problems are resolved; conduct follow-up tasks
- Manage and provide assistance in managing or maintaining accounts of strategic clients
- Securing on time payments and collecting on delinquent accounts
- Deliver and pick up merchandise
0-5 years of experience
- Responsible for promoting and selling Comcast products and services.
- Demonstrate strong customer-focused service, and transform every customer
- Provide strong understanding and enthusiasm around technology.
- Evaluate customers' potential product needs and make appropriate
0-5 years of experience
Sales: Responsible for the short and long term management of over 150 customer accounts worldwide in the
Aerospace industry and maintaining over $7 million worth of current business while also generating additional
revenue. Work closely with companies in countries such as France, Canada, Germany, Japan, Italy and the United
Kingdom.
- Project Management: Serve as point of primary contact in taking, processing and tracking customer orders.
- Account Management: Ensure customer satisfaction while identifying additional sales opportunity to meet
- Purchasing: Negotiate with outside vendors to select and profitably purchase outsourced products and/or services.
- Product Knowledge: Understanding and explaining the manufacturing process and product specifics such as size,
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