Customer Account Manager Resume Examples

Customer Account Manager

Worked closely with sales strategy, finance, and marketing to implement Annual Sales Strategy with growths in Sales Volume and Net Revenue while balancing a trade accrual budget. Collaborated with key customer personnel in Joint Business Planning and securing New Item Placements. Coordinated with retail teams to ensure sales programming execution of entire QTG portfolio.

• Managed largest Food & Beverage Wholesaler in the West Coast. Achieved 8% Sales Growth (+1.05MM) over 2 years. Experienced double digit sales growth in Foods (+12%/ $450M) and Gatorade (+10%/ $700M).
• Achieved +28% sales growth (+$450M) at Key Account for the past 2 years by increasing distribution of core SKUs, new item placements, and executing aggressive sale plans. Achieved +40% sales growth (+$300M) at other Key Account in 18 months.
• Created, implemented, and executed Quaker Foods Sales Program in which +450 Shipper Displays were sold in promotional program, resulting in $140M in incremental sales in one month.
• Grew Gatorade Inventory on Display by implementing a Customer Incentive Program, resulting in an incremental +150 Gatorade displays, resulting in $275M in incremental sales.
• Coordinated with retail teams to secure new item placements, an increase of items on display, and grew distribution of entire QTG portfolio.
• Participated in Joint Business Planning with Key Customers to ensure New Item Placements, Win -Win contract negotiations, and promotional calendar activation within the trade budget.
• Improved the New Item Acceptance % by +60% with Key Customer by creating a more effective Slotting Program. Program was so successful that it was adopted by entire West Region.

Customer Account Manager

Investigated and resolved a wide variety of issues and requests to include probing for additional information from customers and setting expectations.

• Maintained proficiency in software programs such as Microsoft Office and/or other platforms.
• Updated pertinent paperwork and records via data entry methods.
• Communicated with all levels of management to test both hardware and software products for ease of use.

Customer Account Manager

Collect revenue, manage the collection process, which is responsible for the lease agreement renewal payment process, and achieve monthly standards and goals.

• Utilize all tools available, and counsel customers to good payment behaviors so they may acquire ownership.
• Ensure all renewal lists are worked completely, and diligently each day for superiority
• High volume of outbound/inbound telephone.
• Promoted from a Customer Service Representative to a Manager Trainee.

Customer Corporate Business /customer Account Manager

Establish and implement departmental policies, goals, objectives, and procedures, conferring with management and employees regarding disbursement pricing orders

• Manage front line customer based support for Government, Reseller, Wholesale, National, International and Clear-line Accounts
• Manage workload of 20 employees, track and balance account disbursements through Excel Spreadsheet,
• Create orders in Lotus Notes for pricing reps for internal tracking purpose to balance data
• Use data to identify system process gaps to prevent future reoccurrences
• Achieve SLA of 24 hours on order validation from time of submission to the Order Management Pricing Box
• Train a staff of 7on new implementation process for automated disbursement pricing tool
• Serve as the point-of-contact for internal pricing inquiries for Sales Team, Implementation Specialist, Project Managers, Supervisors
• Aid as a team leader amongst team members to make informed decisions on behalf of the customer, to include areas surrounding the order assignment process.

Customer Account Manager

Interact with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts or obtain details of complaints

• Make collection calls
• Cashier duties
• Solicit sales of new or additional services or products
• Resolve delinquent accounts with collection of merchandise or payments
• Resolve customer complaints regarding customers' accounts, product or service

Insurance Agent / Customer Account Manager

Assess clients' needs and recommended policies with coverage that best suits their needs and budget

• Write and bound new business Property & Casualty policies
• Analyze existing customers' insurance policies in order to conduct insurance reviews; making sure they are adequately covered
• Maintain all customer files with accurate updated information
• Process policy change endorsements and follow up to make sure changes issued correctly
• Apply customer payments to policies
• Manage all past due accounts and verification requests from underwriting department
• Filed insurance claims for customers.
• Follow up with customers multiple times throughout the claims process to make sure that their needs were being met
• Document all correspondence that is had with customers' through eAgent

Customer Account Manager

Preventative maintenance on the delivery trucks and vans

• Check and identify accounts that are likely to become a bad debt account and contact the clients to retain them
• Receive and answer calls from the clients or client service units in relation to the client's requests or questions
• Answer the client's questions and ensure their problems are resolved; conduct follow-up tasks
• Manage and provide assistance in managing or maintaining accounts of strategic clients
• Securing on time payments and collecting on delinquent accounts
• Deliver and pick up merchandise

Customer Account Manager

• Responsible for promoting and selling Comcast products and services.
• Demonstrate strong customer-focused service, and transform every customer
• Provide strong understanding and enthusiasm around technology.
• Evaluate customers' potential product needs and make appropriate

Inside Customer Account Manager

Sales: Responsible for the short and long term management of over 150 customer accounts worldwide in the
Aerospace industry and maintaining over $7 million worth of current business while also generating additional
revenue. Work closely with companies in countries such as France, Canada, Germany, Japan, Italy and the United
Kingdom.

• Project Management: Serve as point of primary contact in taking, processing and tracking customer orders.
• Account Management: Ensure customer satisfaction while identifying additional sales opportunity to meet
• Purchasing: Negotiate with outside vendors to select and profitably purchase outsourced products and/or services.
• Product Knowledge: Understanding and explaining the manufacturing process and product specifics such as size,