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Additional Customer Service Resume Samples
Customer Service Executive Resume Samples
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0-5 years of experience
Learned and became familiar with all aspects of company products to assist customers with technical questions.
- Created Customer Relationship Management database for company, used by management and other customer service associates to track and resolve customer inquiries.
- Coordinated with shipping department regarding customer address changes, refunds and exchanges.
- Organized structure of customer service and fulfillment department to increase customer sales and respond more efficiently to customer inquiries.
- Mentored eight associates in forming a customer service team, leading to promotion to head of customer service department in December 2011.
6-10 years of experience
Received incoming calls from current, future and prior [company name] customers to discuss billing and offer new products
- Maintained goals by meeting customer satisfaction, call times and upgrading of services
- Multitasked in calls by speaking to customers and recording concerns in operating systems
- Encouraged customers to try new products offered by [company name]
- Addressed customers inquires and ensured customers were directed to correct department to resolve issues if needed
- Retained customer with excellent customer services and offering discounts when trying new products
- Assisted customers with little to no supervision
- Worked in both a group setting and independently
0-5 years of experience
Handled pre and post reservation inquiries by phone, e-mail and fax.
- Modified, changed and/or canceled existing reservations
- Managed relationships with hotels by providing high levels of customer service and account management support.
- Resolved complaints between hotel and guest.
0-5 years of experience
Assisted in establishing and operating new Tampa office
- Managed customer service resulting in excellent long term relationships and account retention
- Effective selling and organizational skills
- Made sales calls that increased sales and laid the foundation for future growth of firm
- Demonstrated integrity with experience in Customer Care and management
- Orchestrated contract and legal negotiations
0-5 years of experience
- Regularly contacted and established relations with client base to identify and resolve software and hardware issues
- Created and maintained internal documents including customer accounts, training manuals, and product lists
- Assisted web developer with website copy, content management, search engine optimization, and website designs
- Produced and wrote copy for external documents including newsletters, press releases, informational pamphlets and mass emails
0-5 years of experience
- Provided sales support to sales director, including inventory queries, quotations, sales orders management, 12 months rolling forecast and trading documents for efficient sales coordination.
- Handled and interfaced with key account customers to support daily requests, including service activation, account maintenance, trouble shooting and complaints in timely and responsive manner.
- Coordinated all project related issues from design win to the end of life, including, sample request, payment issues, product change notification and environmental concerns.
- Visited customers' factories and warehouses in monthly basis to gain first hand inventory level, production run rate and future production planning.
Customer Service Cover Letter Examples
