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Additional Customer Service Resume Samples
Call Center Sales Representative Resume Samples
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0-5 years of experience
Connected with 100 to 150 customers daily to sell up-sale them on new products and services.
- Ensured maximum sensitivity and responsiveness to all customer inquiries
- Maintained a high level of knowledge and understanding of product features, services, marketing promotions and special offers.
- Recorded all customer and call history information accurately on electronic data system.
- Verified and updated customer information and maintained data bases.
- Performed collections calls to reduce business losses or negotiated with clients.
0-5 years of experience
Responsible for selling travel and sport hospitality packages to customers over the phone.
- Answered questions posed by potential customers and buyers about travel packages.
- Respond in timely fashion to customer questions, and concerns.
- Updated and maintained notes and customer profiles in computer database.
- Acted as a liaison between customers and product development department.
- Processed and collected payments from customers.
0-5 years of experience
Performed sales, service, and billing customer interactions within company call center. Completed rigorous, month-long training for internet and [company name] sales and services.
- Obtained top scores in individual performance reviews soon after training period completion.
- Maintained vast product knowledge for increased customer satisfaction and sales.
- Resolved any issues quickly and effectively through helpful service techniques, solutions implementation, and fast communication of concerns to appropriate departments.
0-5 years of experience
Consulted with existing merchants to address unique business needs and identify sales opportunities
- Exceeded revenue target consistently by 125% and cross-selling goals by 120%
- Acted as Sales Account Executive for national bank and association partners
- Assisted merchants with the application and setup process
0-5 years of experience
Provide precertification information to hospitals, professional providers, and members
- Illustrated outstanding customer service for all internal and external customers
- Managed high volume phone inquiries
- Resolved any complaints and issues
- Researched customer’s accounts in order to adjust and maintain accurate records
0-5 years of experience
Main focus-to sell the optimum triple play-phone, cable television, and internet services
- Answered anywhere from 200 to 300 calls a day and successfully turned non sales calls into sales calls while making over 300 outbound sales cold calls a day at the same time.
- Excellent at building rapport with prospective customers.
- Successfully maintained high performance standards ranking as a top rep each and every month.
- Excellent at multitasking between taking and making calls and tracking orders in Microsoft excel and word while scheduling appropriate appointment times to close customers simultaneously.
- Made sales presentations to sales manager during weekly meetings using Microsoft PowerPoint.
0-5 years of experience
Main focus-to sell the optimum triple play-phone, cable television, and internet services
- Answered anywhere from 200 to 300 calls a day and successfully turned non sales calls into sales calls while making over 300 outbound sales cold calls a day at the same time.
- Excellent at building rapport with prospective customers.
- Successfully maintained high performance standards ranking as a top rep each and every month.
- Excellent at multitasking between taking and making calls and tracking orders in Microsoft excel and word while scheduling appropriate appointment times to close customers simultaneously.
- Made sales presentations to sales manager during weekly meetings using Microsoft PowerPoint.
0-5 years of experience
Qualified business professionals for yearly subscriptions to publications targeted to specific trades. Completed demographic surveys. Data-entered contact information, job titles, and mailing address into computer.
- Collected and added names as referred from leads, and qualified lead’s referrals for subscriptions.
- Ensured quality by listening to tapings of fundraisers, making corrections if needed.
- Trained and supervised new employees.
0-5 years of experience
Qualified business professionals for yearly subscriptions to publications targeted to specific trades. Completed demographic surveys. Data-entered contact information, job titles, and mailing address into computer.
- Collected and added names as referred from leads, and qualified lead’s referrals for subscriptions.
- Ensured quality by listening to tapings of fundraisers, making corrections if needed.
- Trained and supervised new employees.
0-5 years of experience
- Promoted insurance offers and health services, assisted clients in finding affordable and beneficial coverage
- Transferred inbound calls to sales department, maintained call center database, forward request of customers
- Answered inquires, researched offers, additional providers and locations
- Resolved complaints, connected prospective clients with agents, supported sales department in finalizing sales
0-5 years of experience
Maintained up-to-date records at all times.
- Addressed customer service inquiries in a timely and accurate fashion.
- Provided accurate and appropriate information in response to customer inquiries.
- Worked as a team member performing cashier duties, product assistance and cleaning.
- Resolved product issues, expressed appreciation, assisted customers with store and product complaints. and invited customers to return to the store.
0-5 years of experience
Main focus-to sell the optimum triple play-phone, cable television, and internet services
- Answered anywhere from 200 to 300 calls a day and successfully turned non sales calls into sales calls while making over 300 outbound sales cold calls a day at the same time.
- Excellent at building rapport with prospective customers.
- Successfully maintained high performance standards ranking as a top rep each and every month.
- Excellent at multitasking between taking and making calls and tracking orders in Microsoft excel and word while scheduling appropriate appointment times to close customers simultaneously.
- Made sales presentations to sales manager during weekly meetings using Microsoft PowerPoint.
0-5 years of experience
- Manually dialed existing customers of major cable providers in their areas with special promotions.
- Answered inbound calls of existing customers of various cable providers to present special promotions.
- Maintained excellent telephone presence and consistently achieved top ten ranking among sales representatives.
0-5 years of experience
- Handled a high volume of inbound and outbound calls
- Trained to handled more complex customer inquires, problems and non-routine matters
- Executed basic procedures and scripts that required fundamental knowledge to navigate the company customer information systems
- Explained available services, corrected errors, provided information on price, taking orders, developing leads, trouble shooting, and or selling products and services
0-5 years of experience
- Received inbound calls relating to inquiries about account information, bundling, and set-up process while meeting established time handling guidelines
- Focused on listening skills and attention to detail to ensure accuracy of information
- Discussed upgrade possibilities with customers to stimulate additional revenue
- Navigated through computer systems and completed proper functions to verify changes to accounts
0-5 years of experience
Drove sales of a major telecommunications by consistently meeting and exceeding sales quotas
- Consistently in the top 10% of employees in efficiency and volume by regularly achieving outbound call quota of 80-100 calls per shift
- Logged all interaction with potential leads in the company database and followed up accurately from previous call.
- Responsible for learning and verifying product information of a broad range of existing products for potential clients
0-5 years of experience
- Generated revenue of approximately 650,000 dollars in the first six months for one of our largest east coast clients by making hotel reservations through Synexis.
- Responsible for prioritization of emails and phone calls to identify which action is most beneficial for all stakeholders.
- Striving to make the stakeholders reservation experience enjoyable and timely.
- Helped stakeholders with technical assistance in regards to navigating and using client websites.
- Follow strict company and call center guidelines.
0-5 years of experience
- Answered inbound calls to sell food packages, programs and other nutritional products
- Converted captured leads into sales during periods of high volume call spikes
- Conducted outreach phone calls to survey the public about various marketing strategies
- Provided feedback to management about marketing campaigns, including television, radio and print advertising
0-5 years of experience
Obtained customer information and entered into computer system for order processing.
- Conducted market surveys to gather information for potential clients.
- Contacted businesses and private individuals to solicit sale of products.
- Maintained records of contacts and orders and processed payments.
- Provided customers with pertinent information to track orders until delivered.
0-5 years of experience
Performed inside sales contact with new and existing residential customers
- Educated customers on services available and product offerings
- Received top sales award during sales marathon event
- Responded to customer issues and assisted in resolving complaints
0-5 years of experience
20/10 Designs was a company whom printed your digital camera photos or video to either computerize disc or physical pictures.
- Customer Service (assisted customer’s issues such as internet orders, tracked information, etc.), Clerical, receptionist/ office work.
- Leaded a team of 5-10 members.
- Provided legendary supervision support of the whole team.
- Track package, Ship package, and assist customer in any way and routine evaluations of employee progress.
- Effectively approached special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.
0-5 years of experience
- Outreached to various lead types for sales and marketing opportunities
- Excelled during times of high demand in fast-paced environment
- Coordinated employees to efficiently handle multiple urgent tasks
- Met and exceeded performance goals of 10% sales weekly
- Documented sales statistics and handled transactions with 100% accuracy
- Communicated with corporate office as well as local departments on call center
0-5 years of experience
Made outbound sales calls daily while establishing and maintaining customer relations.
- Met and exceeded sales quotas and goals.
- Accurately input orders and maintained a good follow up system.
- Τrained and supervised new staff as needed.
0-5 years of experience
- Processing ticket order requests in a high volume inbound call center
- Answering customer queries, problem solving and providing detailed information on upcoming events
- Received commendations for being a top seller
- Consistently recognized by quality assurance departments for meeting all Ticketmaster sales and service objectives
6-10 years of experience
Responsible for creating an outstanding experience at every interaction for both new and existing customers. Armed with superior product knowledge and a passion for customer satisfaction, I provided solutions to customer needs in a fast paced and energetic environment. Facilitated phone calls regarding patient scheduling questions and insurance, and while maximizing each call to increase call conversation. Trained new agents on product and call management to increase team production.
- In the top 5% for Revenue Producers
- Top Quality Assurance of 95% plus
- Exceeded Customer Survey goals month or month
- Part of the #1 team for 2012 and 2013
- Top Ortho production 2013
6-10 years of experience
- Provided administrative support to Executive Suite and other departments
- Established and edited the quarterly newsletter
- Initiated and hosted monthly plant tours for prospective customers
- Designed ads, product catalog, and marketing pieces for print and web
0-5 years of experience
- Called AT&T customers to offer products and services that met their needs.
- Upgrade their existing services if potential savings were offered.
- Made sure customer information was up to date in the system to minimize error.
- Contacted non-AT&T customers to increase customer growth and revenue by offering products offered by the company and provided the benefits for having AT&T.
- Was promoted as a mentor to coach other representatives on how to provide friendly service while also promoting company products.
0-5 years of experience
Answer inbound calls from residential customers
- Promote sell and upgrade
- Retain customers respond to inquires
- Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.
- Tracked advertising promotions for clients.
- Helped drive sales goals and achieve monthly quota figures.
- Assisted with billing and services with trouble shooting
- Generated leads for new sales through telephone and email contact with customers.
0-5 years of experience
- Take inbound calls from customers and determine the wants and needs of the client through strategic thinking
- Offer upgrades and promotions with a sales goal in mind
- Deliver an outstanding and personalized customer service experience with energy and confidence
- Meet and exceed all monthly key performance standards with an 80% close rate
- One of the top company salesmen with an average of 10-15 sales daily
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
