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Customer Service Trainer Resume Samples
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6-10 years of experience
Trained and developed employees on company policies and procedures.
- Responsible for monitoring of calls for quality assurance purposes.
- Established and communicated training materials that results to excellent customer service and company growth.
- Prepared recommendations designed to increase efficiency, revenues and lower costs.
- Coordinated advertising and sales promotion programs for region.
- Directed corrective measures required to meet standards.
0-5 years of experience
Trained new hires to assist customers with internet travel arrangements in 6 week to 3 month sessions averaging 15-25 students per class.
- Performed training in a classroom setting and as live calls to transition students to their assigned teams.
- Trained on booking and changing, and understanding rules for car, hotel, and international and domestic airline travel.
- Involved with recurrent training, curriculum development, and implementation training for new policies, procedures, and systems.
- Provided training assistance on temporary duty assignments to other call centers.
0-5 years of experience
Responded and resolved the customers’ inbound phone inquiries promptly and efficiently within the service requirements of the department
- Accurately and efficiently managed customer membership records as a result of those inquiries
- Supported and encouraged fellow team members to achieve team goals and objectives
- Managed and organized necessary product information according to the standards of the department
- Consulted with Line Managers and Team Leaders to identify and address training needs
0-5 years of experience
Responded and resolved the customers’ inbound phone inquiries promptly and efficiently within the service requirements of the department
- Accurately and efficiently managed customer membership records as a result of those inquiries
- Supported and encouraged fellow team members to achieve team goals and objectives
- Managed and organized necessary product information according to the standards of the department
- Consulted with Line Managers and Team Leaders to identify and address training needs
6-10 years of experience
Trained Claims Department associates, Customer Service Representatives and new hires in all aspects of company policies, procedures, and processing on business systems
- Developed policy and procedures and training materials in accordance with departmental needs and company approved requirements
- Conducted effectiveness testing at conclusion of training courses
- Assisted management team in developing departmental policies and procedures
- Processed and audited claims for payment, denial and additional investigation
- Completed special projects and reports requested by senior management
- Coordinated and conducted off site training programs in and out of state for new hires
- Conducted off-site training programs for claims examination and auditing
0-5 years of experience
Coordinated technical training events, growing overall product knowledge.
- Improved productivity for independent servicers, transitioning from classroom to online technical training curriculum.
- Ensured success of call center by working individually with staff, teaching job requirements.
- Expedited product launch, providing follow up training as new product and technology was released.
0-5 years of experience
Held training classes for new and current employees on software, customer service skills, promotions and products.
- Passed out memos to each employee and made sure they were all updated with any changes within the company.
- Supervised the call center floor and took any calls from customers who wanted to speak to a supervisor or assisted employees with any questions they had.
- Completed daily reports on call flow and employee conversion and no sales.
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Customer Service Trainer
Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
