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Customer Support Representative Resume Samples
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0-5 years of experience
Maintained an average customer approval rating of 90% or higher for four consecutive years
- Prepared special reports on compromised account patterns, gathered and summarized data
- In direct communication for educating, training and building relationships at all levels
- Consistently met or exceeded metrics based demands in a timely manner
- Capable of always delivering professional customer service despite uncontrollable situations
- Delivered one-on-one (or group) training to new team members on system tools, policies and procedures
6-10 years of experience
Managed the goals and activities of two fellow CSR's in serving more than 100 legal clients and handling more than 180 projects per month.
- Managed and trained two veteran Customer Support Representatives in effectively serving the OC legal client base for their electronic and paper-based document productions.
- Consulted clients on legal document production best practices specifically concerning scanning, electronic data conversion, and records management.
- Coordinated 180 individual client orders per month and delegated the completion and deliver of those orders in an effort to maintain the highest customer satisfaction.
- Handled implementing "Employee Engagement" management principles that led increased CSR employee satisfaction.
0-5 years of experience
Exceeded individual performance metrics and ensured personal call quality met department goals.
- Assisted in revenue growth for the Total Loss Program.
- Intercepted complaints and provided solutions to ensure member satisfaction and retention.
- Developed business cards to increase revenue through use of referral website.
- Selected to join The Office Environment Committee for discussions on making [company name] a better work
0-5 years of experience
Resolved customers tax questions through email at a rate of 25 per hour which is 50% higher than average
- Contributed to the most successful tax season in company history with growth in the company of more than 30%
- Worked with a team to complete special projects such as resolving fraudulent charge issues and customer reimbursement
- Advised the IT department of ways to improve the company website to bring in and retain clients
- Developed the ability to read, understand and teach others about IRS forms to help with personal and small business taxes
0-5 years of experience
- Improved customer experience and relations through the emphasis of human value and safety
- Facilitated and resolved residential and commercial customer billing and account issues for over 6 million Business Partners
- Taught Business Partners about electrical energy conservation, electrical supply and distribution technology methods, and State Program opportunities
- Coordinated and developed electrical outage reports and updates with our Regional Dispatch Offices, 911 Dispatch Centers, and Safety Forces in 6 states
- Assisted in Hurricane Sandy restoration efforts of 1.3 million electrical outages and 850,00 calls received
- Met and exceeded company performance standards
0-5 years of experience
Provided an average of 50 daily pre, post adoption support to users
- Escalated technical issues to appropriate departments
- Administered technical support to domestic and international users
- Recommended best practice solutions in user procedures and supervised users to correct software/GPS errors
- Recorded and tracked specific user software issues
0-5 years of experience
Provided product sales, service sales, problem resolution, and technical support in a call center environment.
- Responded to customer requests for purchases, information, and account maintenance.
- Listened to customer explanation of need and offered applicable products or services.
- Researched options for problem resolution and provided solutions.
- Communicated daily with team members in billing, retention, and technical support in order to expedite resolution of customer concerns and/or complete purchase of services.
- Consistently met performance and quality benchmarks in professionalism, establishing rapport, problem resolution, and voice tone.
- Completed voluntary training sessions to learn how to increase and enhance customer satisfaction.
0-5 years of experience
Provided day-to-day customer support on C2C applications using various troubleshooting methods such as querying SQL tables and verifying data within the application
- Tested problems and glitches that arise and determine root cause; if needed, write up technical
- Served as a Business Analyst to clients by determining requirements and communicating with HAL
- Delivered training on HAL specific software for clients in person, via phone, and e-mail
- Backup and updated customer databases in a SQL environment
- Maintained customer network printers and RF scanners
0-5 years of experience
Handled, coordinated, addressed and resolved customer issues and all needs of their assigned accounts
- Entered material loads into database system and scheduled appointments
- Answered busy phones and took messages when needed
- Provided excellent customer service at all times to both external/internal customers
- Helped update times for the local fleet as necessary
- Backed up support for operations and dispatched as needed
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